Very kind staff, very nice breakfast, close to big shopping malls.

Everything is perfect. All staff is very kind and professional. Special thanks to Neda and Bojana.

Free garage spot :)

Personel staff reception Neda is very kind and help us everytjing..Thank you for your Help Nedaaaa🙏🙏🙏

The Hotel is small scale, rooms are modern, very clean and fresh, very comfortable. The beds were great, I slept very well. The breakfast was very good wit lots of options and very organized. I received a warm welcome by Neda, she was very friendly and she helped me with all my questions and arrangements, amazing service, thank you Neda! Can highly recommend this place, everything was great!

i liked everything

The receptionist! She was always happy and smiling, she could advise and help with everything. I have never seen so many smiles even at the reception of the Kempinski Hotel *****.

The smell of cigarettes throughout the hotel, next to the reception there is a bar/restaurant where smoking is carried out and it spreads throughout the hotel, something that is prohibited in the EU is still normal here. There could be a wider selection of food at breakfast.

I really liked this hotel. Location was excellent with a lovely walk to the city centre. The room was so comfortable best bed i have had in Bosnia with lots of pillows. The breakfast was a lovely start to the day. The staff were super friendly especially Nada. She is so good at her job. A friendly smile . There was also a young guy on reception at night who was very smily and friendly. By far the friendliest hotel in Bosnia. Recommend this hotel and the price is excellent

Well located on the edge of town and a short walk to bus and train stations Very helpful staff Quiet despite being near a busy road

nothing

Lovely place, with kind front desk staff, more then professional, Neda and the girl from the night shift ❤️

I was impressed by the exceptionally friendly and helpful staff at the hotel. The breakfast was buffet-style, offering selection of dishes, and there was never a shortage of food or coffee.

It’s hard to point out anything I really didn’t like. Perhaps I expected a slightly larger room and a bit more peace and quiet. In the evening and at night, music could be heard from the bar downstairs, but to be fair, I stayed at the hotel during the New Year holidays.

Nice and cosy hotel. Breakfast is ok, with little amendments like black tea or choice of fruits could be even better. The room was fine, bed is comfortable. It would be nice to have 1-2 bottles of drinking water for the guest. The lobby bar is a smoking area which is a bit strange for someone coming from Germany, - smoking is still very popular in Bosnia. To sum up, the hotel meets expectations andis worth the money.

A bit poor choice for breakfast, no black tea, fruits were few and not refilled; no drinking water in the room; smoking is allowed in the lobby bar - at cold weather non-smokers are forced to breathe the smoke.