For sure, the location is awesome! If we need anything, we just go to Tunjungan Plaza Mall. For this trip, we notice in our room, the shower was perfect For hot and cold water. Before this trip, we got not good shower. The receiptionist, concierge,f& b also housekeeping were great! Please keep it up good work! The food was great as well, they provide sahur for muslim who does Ramadhan Fasting, the menu was awesome. Overall we were a happy customer.

After looking for a nice hotel for a good price to start our honeymoon excursion we landed on the four points Sheraton. After booking I put a small note that it was our honeymoon and almost jokingly asked for a room high up ( who doesn’t love a city view) they responded promptly and said if possible they would do what they can. From the second we stepped in the service was awesome. When checking in the front desk agent said I see you guys are here for your honeymoon, which I thought was cool because who actually reads the hotel requests. After getting our keys I noticed they put us on the second to the top floor! We walked into what was immaculate room- my wife went right over to the window to look at the city and almost missed that they set us up with a beautiful dessert with happy honeymoon written on it! What a wonderful way to start our trip! Went down to the bar for some killer cocktails and had a great dinner too. We were only staying there one night as a quick stop before staring out trip- but I woulda stayed there for a week!

Nothing

I had the pleasure of a five-night stay at Four Points by Sheraton Surabaya, Tunjungan Plaza, from August 19th to August 24th, 2023, with my wife and parents. The experience was pleasant, with attentive and polite staff making the check-in process smooth.

I did encounter some challenges with the hotel parking. It was a bit tight to get into the dedicated parking space, and mostly, the requirement to collect a stamp at the lobby each time to exit the hotel car park was quite inconvenient. It would be wonderful if the parking process could be streamlined in the future to enhance the guest experience.

Had an incredible stay at the hotel! Upgrading to the premier room was a wise choice: Spacious and Comfy. Breakfast over our three nights stay was a delight. The Lime offered a diverse range of choices and the proactive and friendly staff made each dining experience enjoyable. Kudos to the entire team from front office, restaurant, housekeeping and ground lobby staff for their excellent service. We loved the vibrant atmosphere and sporty staff uniforms. Deserves a solid 5 Star rating for great service and a prime location next to Tunjungan Plaza.

Non

The food is great, the location is strategic, close to the shopping mall. Located in the center of the city. The room is comfy, spacious and clean. Always enjoy my stay here, number no 1 choice for staycation

Conducting special event for holiday will be enjoy by the whole family Adding playground for kids. Special treat for kids or guest always a good idea Overall really enjoy all the facilities and my stay here

Location was great for me and close to the place I was working. Very comfortable and good gym and pool. Rooms very comfortable and staff very friendly.

Breakfast had a lot of options, however, I normally don't eat breakfast and I couldn't cancel the breakfast charge. Food in general, I didn't like, but this is due to Indonesian food is very different of what I normally eat. In general it was well made and the staff did everything to adapt a dish for me.

Convenient location and clean. Breakfast was awesome coz there a lot of varieties. Room was a good size and the bed was so comfortable. Staff was friendly, helpful and always with a smile.

Connection to the mall as either we had to go down to the concierge and go out to the mall or go through Level 6 and walked through the parking area.

We were given the highest floor and connecting rooms . Bed is comfortable and room is clean with nice shower and nice towels . Breakfast was especially good and best of all are the staffs who served us at breakfast . They are helpful and always greeted us with big smile .

We did find a bed bug on our bed one morning . But we were leaving so we did not feedback to the hotel

Location was superb with ease of access to the Tunjungan Plaza (With a convenient lift access at level 6). The gym was sufficiently equipped with the essential items and the room was fabulous! The bed and shower facilities were up to our expectations of an hotel of Sheraton. Would visit Four Points again when in Surabaya!

Though the room space was adequately planned, it does feel quite small at places and cramped. Especially with regards to the side table (next to the bed), there was only one for two beds so feel a little cramped at times. This is a bit of nitpicking and small matter as well.

The hotel exceeded our expectations with its impeccable hospitality and attention to detail. The breakfast spread was exceptional, offering a wide variety of fresh and delicious options. Every staff member was friendly and attentive, making our stay truly memorable.