The hotel is in an excellent location for exploring Port Vila, museum, market and coffee stall close by. Also convenient to minibuses and helpful in-house tour desk for organising trips further afield. I liked the inclusion of breakfast with a variety of items to choose from, just right, not too much. Our room was well maintained and the daily housekeeping exemplary. All staff were welcoming.

I would prefer an earlier check in time eg 2pm rather 3pm, we arrived around 1.30pm after an international flight so would have been great to access our room before 3pm.

Rooms were 3-4star quality in a Western Setting. Clean and comfortable... pool was very nice. The complimentary breakfast is pastries, toast and spreads, cereals, some fruit, tea & coffee... if you want eggs or hot breakfast that is extra at a reasonable price.

Very spread out property, lots of stairs and not help getting our bags to and from the room. So, older patrons may find this difficult. Numbers of exterior lights are not working around the pathways, so it is quite dark to traverse the property. AND, THEY DO NOT TURN THE A/C UNIT ON IN THE RECEPTION AREA!!!

The room was comfortable, the staff members welcoming and very accommodating. The Melanesian Cultural show was great value and a thoroughly enjoyable evening.

Air Vanuatu's demise has a profound affect on occupancy rates throughout Vanuatu. As a result businesses reduced options to minimise their cost, which slightly reduced availability of choice say at buffet Continental Breakfasts.

spacious clean room, good firm mattress, we slept well. Good to have air conditioning.

wifi not working at times, this may have been the provider not the hotel though.

the staff were so nice and helpful. The bar manager at the oasis was wonderful and also Eric at the door was friendly, helpful, and cheerful. the hotel is comfortable and clean. it was a lovely stay.

the wifi was horrible. it wasnt working properly when i was there and made it very diffcult for emails and the work i needed to do.

The staff were lovely. They have a beautiful restaurant on site, worth dining in.

It’s nice and relaxing but most the time I just wanted to blast my music cause I was on holiday, until I ask the staff if it was okay. They recommend to keep volume low so I’m not disturbing the other guest which was fair to say. Pool bar and restaurant need a new playlist, very old and classical. It is Vanuatu, it is the islands, a bit more up beat and life to the hotel will definitely bring in more guest. Nice for a stay but not for a revisit. Cockroaches in hotel every night we returned to our room. Figured if was much cheaper to book taxi privately then through the hotel, same drivers, same vehicles, safe as, no dramas! 1000V verse 150V

Pool. Room. Breakfast included. Friendly staff. Housekeeping. Management were friendly. Got water and power running as soon as possible after the quake. Continued to provide food. Strived to provide in challenging circumstances.

No information about the earthquake and help with flights. No communications.

Breakfast was in the restaurant and was an enjoyable start to the day. The rooms were very clean with comfortable beds and effective air conditioning.The pool was well kept. Every member of staff was helpful and friendly. The restaurant has delicious Italian Food.

You had to ask for a new WiFi code each day.

The Melanesian is located an easy walking distance to the town centre, on the main road and has easy access to town buses. There were many activities available, such as horse riding , snorkelling and kayaking.

Potholes in the main road due to road funds being directed to other projects.

The staff was friendly and very helpful (*****) I cannot fault them. They went beyond expectations in organising transport, portering and seeing to our stay being comfortable. Breakfast was delicious and breakfast times catered for the early and the late birds - thank you. The restaurant itself served a variety of dishes so that we didn't have to venture into town if we didn't feel like it. Thank you The Melanesian, we will certainly re-book with you.

The whole site itself could do with fresh paint and general renovations, as it looked 'tired and flat', but we do understand that they had recently encountered damage by cyclones.