They had both microwave and refrigerator. Ice was available. Coffee was served promptly at the appointed hour. The continental breakfast was very nice. In other words they had everything covered.

Nothing.

The price of the room, cleanliness, ease of check in, the staff, private entrance to room, and the bed. The hotel is definitely outdated but is very nice to stay in. The bed is is large and firm like I like them. The wall unit produces plenty of heat for the room. It smelled and looked clean. The location is perfect if you want to get around Franklin or the Highlands.

Breakfast is basic, the wall unit is a bit noisy.

Breakfast was adequate but the room was extremely clean and the place was quiet and peaceful. We felt comfortable in our room.

Nice staff but our check-in took an extremely long time due to language barriers. I understand this is a family business and everyone is doing the best they can. However, upon check in and check out, they weren't familiar with technology to complete certain tasks.

The Colonial Inn served a continental breakfast of coffee and juices, cereal, and some sweet cakes. It was minimal.

Coffee and sweet cake could have been offered earlier.... It started at 7:30. Some people's days have begun far earlier.

Good value for the money. Hotel was a little older but very clean and felt appropriate for the mountain location. Beds were a little small but comfortable. Staff was friendly and I would definitely recommend.

No real breakfast but not really expected for the price.

Marvelous motel and NO COMPLAINTS!! Comfy relaxing chair. We slept well on the nice beds. Ice available upon request. ALL ground floor rooms & no steps. Décor restful colors. Breakfast selection of muffins banana bread, tea, coffee, orange juice, & cereal. Plenty of hot water in shower. NEW management very helpful. We will be back again!

Air Conditioner very high on wall to reach or a tall person can reach.

Very clean and friendly people.

Breakfast could be started a hour earlier. It would be nice for the people that need or want to leave early to have a cup of coffee., Or coffee machines in the room.

I've stayed here for several years and the rooms were always clean and comfortable. The staff is always welcoming, and the mini continental breakfast is always good.

Nothing it was good as always.

Everything was great including the location. The staff was outstanding and I will use in the future. If you are visiting Franklin you should stay at this motel.

Everything was great including the staff.

The room was clean and close in town

There wasn't a blow dryer or iron. The office did lend me an iron though.