Location was good, well connected with public transportation facilities. The staff in the hotel was extraordinary nice, polite and helpful. The hotel is spacious and offers plenty of additional space like lobbies, restaurants, conference facilities, gym,... The breakfast was good, I especially liked a lots of fresh fruits, and fresh squeezed juice...

Nothing in particular.

This may be the best hotel in Quito though I haven't stayed elsewhere. My room was fabulous and looked just like the photo on Booking.com. Huge bathroom with whirlpool tub and separate shower. Very comfortable king bed. View was great of outlying mountains. Don't know if I was given an upgrade but it was the best room I've ever had. Many thanks. Staff was very helpful and friendly.

Location is iffy but not the hotel's fault. Security is present everywhere in Quito along with the policia. I never chanced a nighttime walk. Restaurant is so - so but serves a good breakfast. They should staff the bar since there's no where safe close by get a drink.

Large rooms with comfortable beds and baths. Great breakfast. Good attention to needs.

In one of our 3 rooms, a glasses case with jewelry inside went missing after a TV technician left the room. We alerted the hotel and they said they trusted all their TV technicians. There are no cameras in the rooms, so not able to catch the man, unfortunately.

The room size was amazing including the bathroom. The room was clean and the cleaners were very nice. The food at the restaurant was good. We tried on separate occasions to book a massage though and the reception never got back to us so if you want a massage, maybe book somewhere else. Oh and this room had an amazing tv

Truly wonderful hotel in every way. Very solid construction and luxurious throughout. Near lots of nightlife but just far enough away that it won't bother you if you are not wanting to partake. Not far from Old Town and also close to amazing mountains that overlook the city. The gondola to the top of those mountains is recommended. Breakfast is also just as fantastic as it appears in the photos.

The room has a ton of space, the bed was comfortable, the bathroom was great, the service of the staff really good.

My flight was leaving at 11:00pm, I asked if i could stay in my room till 7pm or pay a late checkout, the only option was paying a full night even though the hotel had plenty of rooms available.

The staff was remarkable supportive. At the restaurant, the service provided was excellent; menus, beverages and Juan Carlos as the rest of the staff were very professional and helpful. The receptionists bringing the extra mile with a smile to solve any misunderstandings on our reservations booked at last minute was an extra touch of great service. The room service was excellent as well. This experience was extremely pleasant. I hope more people can find this hotel in the middle of the earth

An extra towel for the bathroom floor could be more helpful to avoid possible accidents since when wet it becomes a little slippery.

Our room had a large bathroom and large bed which was very comfortable. Breakfast was a great selection on offer and the location was only a short taxi ride to the main places to see. The staff were VERY helpful and spoke English very well which helped as we had little Spanish. The gym would be one of the better ones we have seen on our travels

There was nothing we didn't like. Even the cleaners were helpful and everyone was extremely polite.

Very roomy, a very comfortable bed, lots of space for clothes and an excellent shower. Maids kept everything very clean and tidy daily. Front desk staff spoke good English and were very friendly and helpful as were the staff in the dining area. Breakfast was the same every day, sadly with no variety. Scrambled eggs were a bit undercooked when first put out but it meant they weren't rubber later. Ham, cheese and a variety of breads and cereals available. Decent coffee and machine to make espresso, lattes, etc. and a good selection of fruit. Enjoyed our stay and would return.

Lack of variety at breakfasts.

Lovey Hotel. Lovely staff. Very helpful and their English was excellent. Rooms were excellent, and the deluxe was a full suite with different rooms within my "room". The gym is absolutely amazing with all the latest equipment. One of the best I've seen and as good as an actual gym back in the UK. Close to a local park for a nice walk and good shops and coffee shops close by. Restaurant was excellent too.

Small spa with a sauna and steam room, but these were not in operation at the time of my visit. The area is a little noisy, but sadly this is normal for Quito.