Location was good, well connected with public transportation facilities. The staff in the hotel was extraordinary nice, polite and helpful. The hotel is spacious and offers plenty of additional space like lobbies, restaurants, conference facilities, gym,... The breakfast was good, I especially liked a lots of fresh fruits, and fresh squeezed juice...

Nothing in particular.

This may be the best hotel in Quito though I haven't stayed elsewhere. My room was fabulous and looked just like the photo on Booking.com. Huge bathroom with whirlpool tub and separate shower. Very comfortable king bed. View was great of outlying mountains. Don't know if I was given an upgrade but it was the best room I've ever had. Many thanks. Staff was very helpful and friendly.

Location is iffy but not the hotel's fault. Security is present everywhere in Quito along with the policia. I never chanced a nighttime walk. Restaurant is so - so but serves a good breakfast. They should staff the bar since there's no where safe close by get a drink.

Large rooms with comfortable beds and baths. Great breakfast. Good attention to needs.

In one of our 3 rooms, a glasses case with jewelry inside went missing after a TV technician left the room. We alerted the hotel and they said they trusted all their TV technicians. There are no cameras in the rooms, so not able to catch the man, unfortunately.

1. The room was very spacious 2. The gym is well equipped, and they kindly opened it before 'opening hours' for me (jet lag :,) ) 3. The breakfast has a fairly good selection.

1. There was no kettle or fridge in the room. 2. There are barely any plug sockets (had to charge my phone by the door).

The room size was amazing including the bathroom. The room was clean and the cleaners were very nice. The food at the restaurant was good. We tried on separate occasions to book a massage though and the reception never got back to us so if you want a massage, maybe book somewhere else. Oh and this room had an amazing tv

Truly wonderful hotel in every way. Very solid construction and luxurious throughout. Near lots of nightlife but just far enough away that it won't bother you if you are not wanting to partake. Not far from Old Town and also close to amazing mountains that overlook the city. The gondola to the top of those mountains is recommended. Breakfast is also just as fantastic as it appears in the photos.

The room has a ton of space, the bed was comfortable, the bathroom was great, the service of the staff really good.

My flight was leaving at 11:00pm, I asked if i could stay in my room till 7pm or pay a late checkout, the only option was paying a full night even though the hotel had plenty of rooms available.

The location with lots of shops and restaurants, firm bed, freshly squeezed orange juice for breakfast, friendly staff, especially Jarman who speaks perfect English and is willing to do everything to accommodate you.

I only stayed for one night and wished I had stayed longer. The hotel is HUGE, beautiful and modern. The staff was great. We had an early flight and they prepared breakfast to go, which was very helpful. The hotel is about 45 mins to 1 hour away from the airport.

I didn't stay long enough to experience anything "bad".

The staff was remarkable supportive. At the restaurant, the service provided was excellent; menus, beverages and Juan Carlos as the rest of the staff were very professional and helpful. The receptionists bringing the extra mile with a smile to solve any misunderstandings on our reservations booked at last minute was an extra touch of great service. The room service was excellent as well. This experience was extremely pleasant. I hope more people can find this hotel in the middle of the earth

An extra towel for the bathroom floor could be more helpful to avoid possible accidents since when wet it becomes a little slippery.