Lovely service, easy transport (airport shuttle), sweet rooms and amazing surroundings. Rooms and Breakfast were just as expected, not spectacular - but absolutely fine, especially for a one night stay. We had a wonderful time, with Alpakas, Horses and all sorts of animals "showing up in the morning" in the garden. Something we enjoyed and the Survice was great, too!

Nothing to complain about. Location could be a bit more convenient, but that's only if you plan on staying for longer. We had a wonderful time, with Alpakas, Horses and all sorts of animals "showing up in the morning" in the garden. Something we enjoyed and the Survice was great, too!

Lots to do at the properly, especially for a one night stay, if you are catching a flight the next day. Secure compound and the food was nice (albeit slightly expensive).

There wasn’t much around the properly (not a problem for a short stay). The free airport shuttles don’t run every hour which means we had to take a taxi. We also tried to book a stay for our return flights however we found the same rooms cheaper online than booking directly with the hotel. The hotel was unwilling to watch the offer we found online and we ended up booking somewhere else.

It was about a 20 minute ride to the airport. I should note the shuttle only goes once an hour, so you may want to book a cab if the timing doesn't work for you. It's a beautiful property, with nice amenities (steam room, hot tub, sauna, gym). The restaurant is good, though a bit pricey for Quito.

There was a bit of noise from the planes, since you're near the airport. They provide earplugs, which I thought was a nice touch. If you want to be near the airport though, that's always going to be an issue.

Everything. A perfect stay. We stayed 3 separate nights. At beginning of trip, midway and at end. Shuttle was the best. The staff were amazing. Especially the waitress Marcia , she went above and beyond. Wonderful person. Also Efrain, was always there for the luggage and the shuttle. The front staff helped store some school supplies we were delivering in Ecuador plus helped me dry some wet clothes. Thank you Jorge, James, Erik and Leonardo and anyone else I missed. You are wonderful. Loved the animals too.

We liked everything.

The best thing about this hotel is its facilities, it is a beautiful large historic hacienda with large, well-kept gardens, it is very nice to walk through its gardens, observe birds and trees. The included breakfast is wonderful, very wide variety and everything is delicious. We had dinner at their restaurant and the food was delicious but a little expensive. The room is very comfortable. They offer shuttle service to the airport every hour, except 8am.

At the reception they charged me a higher price than booking.com allowed me to book, the person in charge told me that he didn't know why the website had allowed me to book at that price, that it must be a mistake. In the end, they charged me an intermediate price, between the rate I booked with and "the correct one." Even though I didn't like this, I think the hotel is worth it. It would be helpful if you could verify what rates booking.com allows, so that there are no misunderstandings.

Hotel is on a beautiful property, great view of the mountains and beautiful sounds of birds. Our kids enjoyed the playground and zip line, and following the ducks around. The bedroom was comfortable with one of the best showers I’ve ever taken. They had black-out curtains so it stayed nice and dark until we were ready to get up.

It was a little complicated getting the taxi from the airport to the hotel as instructions about how to do this were not clear.

We had been travelling in Ecuador for 4 weeks and had an overnight stop at this hotel. It was so good in every way that we decided to return for 3 nights at the end of our trip. We weren't disappointed, everything was perfect - the beautiful old building, the modern and spacious rooms, the grounds, the food , all the up to date leisure facilities, especially the new gym. Above all the staff were friendly, attentive and could not have been more helpful.

Lovely old hotel. Beautiful surroundings, fast access to airport as near but not on dual carriageway. We ate an evening meal in the restaurant. Lovely meal. Excellent helpful staff.

Single use plastics are used for butter and teabags at breakfast. Does not make sense as jams are in large jars and not provided in single use cartons. Suggest that the hotel saves money by supplying English breakfast tea in jars and pre-balled butter next to jams. This would save the hotel money, be more sustainable, and fit in with the eco credentials of the hotel.

The gardens were beautiful. The staff was friendly and helpful. Breakfast was outstanding. Fresh-squeezed oranges, 5 hot dishes, bread, fruit cheese. Bottled water ready to drink.

The drive from the airport went through a sketchy neighborhood and I got nervous that I didn’t stay somewhere more commercial like Holiday Inn, but then the neighborhood changed and it felt safe again. The property does have a wall around it and a staffed security gate.

I appreciated the courtesy shuttle arrangement - reduced the stress of getting a taxi to and from the airport. Many choices for breakfast. I loved the fresh squeezed orange juice and its machine - amazing! The bed and the pillows are so comfortable. The room is very clean. I was so happy to see a hair dryer in the bathroom which I haven't seen in other hotels in Quito. The garden is so big and beautiful. I wish I could stay longer to enjoy it.

The temperature in the hotel is a little too cold. Otherwise I couldn't think of any other things that I didn't like.