I arrived after the check-in had closed because I didn’t read the check in times but Saoirse (sorry if spelling wrong) was amazing. She got me a room that was accessible for my mum who has mobility issues and she also took amazing care of us. Making sure we had everything we needed! She really was friendly, professional and service orientated. The room was perfect for a nights stay with all you need. I also loved the deco in the bathrooms - really smart and the shower was great in the morning. Parking was easy and safe with plenty of woodland to walk the dog.

Maybe more garden furniture to sit outside the room.

The location of the hotel is really good and it has a good sized bar, restaurant and car park The bathroom was modern and looked recently refurbished. Also included in the rooms were a fan, iron, ironing board and hair dryer if you needed these and all looked clean and tidy. The sausages on the breakfast were delicious!

The bedrooms could benefit from king-size beds and air conditioning. When we stayed it was very hot and the windows only opened a few inches and the fan was not big enough for the job. We also had a function and again the function room was so hot and could benefit from air conditioning.

Everything! The bed was beautifully comfortable, the cleanliness of the room was exceptionally good, and we used all the extras such as tea making, the ironing and the hairdryer. There was a long mirror, reading lights and plenty of storage space. We had a continental breakfast for £7.50 each extra. Parking was free and there were plenty of reminders to log your cars registration number. We would happily stay again.

The bathroom mirror was necessarily placed behind a shelf making shaving and makeup tricky. One of those expanding arm mirrors would be good in this situation.

Nice place. just right off the A31, The room was great very spacious, free parking in front of the hotel. friendly staff, short simple check in. Good comfy bed, good bathroom well modernised. big TV. Wifi great although keeps asking to log on, but works great. Drive to Bournemouth was about 18 mins and very easy, straight into town. Ammenities close by include BP Garage, and Starbucks up the road. Solid place for a weekend trip, biking, walking etc. Downstairs pub/restaurant do a good breakfast. Coming and going at night was easy enough.

My 1st floor room overlooked the carpark/entrance which was fine, but a net curtain or blind would've been nice for privacy and some natural light, there were only blackout curtains. so it was all or nothing. I felt a bit naked in there. There was no regular tea only camomile, and only decaf coffee, no milk. not a big deal really cleaners probably just forgot to fill that bit up, but I really wanted a cup of coffee before I went out, to pick me up a bit, and it was too late (midnight) to ask. Old fashioned keys mean you have to remember to lock room. not a big deal but ....don't forget! Quiet at night but you can hear doors opening/closing I tried my best to be a quiet as I could.

The staff were extremely helpful. When I arrived in Ringwood by National Express after 10pm, there was no local buses running and Taxi's were busy. No Uber's either. The hotel/bar manager (sorry, I forget her name) was very helpful and arranged for her husband (chef) to pick me up from the bus station. I'm incredibly grateful for their help. The Room was very spacious and comfortable with blackout curtains. The bed was very nice and the bathroom was also spacious. The pub downstairs (also used by non-guests) was really nice as well. Good variety of food and drinks. Tip: if arriving by public transport, ensure you arrive during the day and arrange for a taxi to pick you up from the bus stop.

Nothing that I didn't like - especially after the help and service I received when I arrived.

Fantastic Queen size bed, french doors to garden to let my dog out, good size TV, lovely bathroom with bath and shower, radiator and thoughtfully designed wardrobe.

This is just nit picking but, Bathroom mirror too far away from standing at sink, had to shave using long mirror in hallway, no doggy bin had to walk across muddy grass in the rain to green bin on other side of field. TV needs retuning as very few channels actually available assuming it’s connected to a terrestrial aerial and receiving freeview. Couldn’t use shower as water boiling hot and couldn’t be turned down. As I said just nit picking and didn’t spoil our stay, except for the boiling water.

The food was excellent. Customer service was excellent. Breakfast was good. Shame, they don't do black pudding.

They ran out mushrooms for the 2 days. We were there. No mushrooms for breakfast or for steaks in the evening food was excellent. The staff that was working worked really hard. Even though they were considerably understaffed, food service took a while over 2 hours for 3 courses for the 2 of us, which might be an issue for some people. But we were quite happy, just chatting, though.

Lovely place to stay. Big room, with double bed, iron and ironing board. Spacious bathtub with hot shower with products provided. Good breakfast - lots of options from the pub menu attached to the hotel. View outside was of the garden. Lots of parking spaces outside. It was close (10 mins drive) from the fire and military centre where we had our pre-hospital medical training (ICC - immediate care course) organised by BASICS. It's very close to Southampton so I was able to do a bit of shopping on my long way back to Stoke.

The hotel reception closes by 11pm or midnight I think, and reopens in the morning. Therefore, if you are late and come in the middle of the night, there's no one there.

Rooms were clean and tidy. Bathroom looked like it had just been refurbished. Tea and coffee facilities in room although no biscuits. Only one comfortable chair and one dinning type chair which meant one of us had to lie on the bed. Room stated view but it looked out on a wall and a tree. Room was quiet which was good. We had room no. 1. Plenty of parking spaces

The outside was looking a little tired and could do with a lick of paint. As it’s winter I would hope this would be sorted in the better weather.

The hotel and dining room are comfortable and well decorated with plenty of space between tables and other guests. The staff are helpfull and friendly and the room I had was very spacious

The location is on the main dual carriageway, and traffic noise was evident early in the morning but not too bad as to cause major concern. Exiting the car park onto the main road was a little challenging as the busy traffic was moving fast, and the exit from the hotel does not have a slip way to join.