The restaurant and bar were understaffed and not very talented and should be replaced with more suitable employees who understand the work. And enough staff members to properly run a restaurant. There is no good logical reason for this situation. But, minor for me cause I would not drive 4 hours to simply drink and eat out. I came for the outdoors. And the hot tub, which was not working due to a legitimate reason, so I am not upset about that.

The short sheets but that is an industry standard. But, again minor.

I really enjoyed this property and found the staff to be exceptional, especially Quentin. We arrived at the hotel late on a Friday night after our reservation at a different hotel fell through and Quentin greeted us and promptly got us into our room. We decided to stay an extra night the next night and he accommodated us well, getting us the best rate and waiving the pet fees. The property was great for walking the dog with a paved sidewalk and grassy area. We also enjoyed having drinks and appetizers at Harison's and loved the decor they had there.

No fault to the staff, but the rate is pretty high for a budget hotel like Holiday Inn, especially one that does not offer complimentary breakfast.

Good place to stay for snowboarding. Really liked warm, friendly lobby, which is great for relaxing and eating a takeaway meal. The hot tub is also a major bonus for recovering from skiing/snowboarding.

Room 101 faces one of the building entrances, which does not allow for privacy, if you want to keep the curtain open (natural daylight) during the day. Would avoid this room if you value privacy.

The property was updated and well maintained. Staff were super friendly and welcoming. The ski shuttle made our access to the mountain easy and convenient. Billy the shuttle driver was great. Loved the hot tub after skiing.

We did not receive housekeeping one of the 3 days we were there, and we’re not aware they only do it every other day. Would have appreciated having the trash emptied and getting fresh towels. Next time we will know to request.

The reception staff were so welcoming and the room was spacious and very comfortable. The gym was super clean and well appointed. I didn't use the hot tubs or pool but I'm sure they would have been fine too. There was a regular shuttle service up to the mountain with a lovely driver.

I was surprised to find that the room wasn't made up everyday.

Our room was close to the outside door so it was easy getting the dogs in and out of our room. The staff was very friendly and helpful. They have an area right outside of the restaurant that has a long table and chairs where you can sit with your dogs. They even bring the food out to you. The rooms were very comfortable and clean.

Could have had a better walking area for the dogs. Wouldn't have been as much of an issue if the area wasn't under water from all the rain. Other than that I believe the facility more than met our expectations and we would stay there again.

The staff were so friendly and the manager allowed us to change the date of our reservation when we weren’t able to make it for our original booking. The room was spacious and had everything we needed. We had lunch at the restaurant next door and the food was quite good.

Nothing

All the staff were super friendly except for one older man at the front desk early in the morning. Great location for our needs!

I thought breakfast was included but it's not. You only get a $10 off the hotel restaurant. It was fine as we didn't get up and moving in time for breakfast but I still was unaware- also based on other reviews that said "great breakfast, etc...."

Shuttle to ski area was great! Nice sized room, bed and pillows comfortable. Nice to have bar on premises.

Outdoor hot tub luke warm. Temp control in room loud.

Great location to the mountain and town. Shuttle to pick up and drop off was offered. Always fresh coffee and tea In the lobby. Well kept property and modern rooms. Dove bath products. Offered indoor and outdoor jacuzzi. Overall very comfortable and nice stay.

Nothing bad to report