This was our last stop before leaving charming Viet Nam, we booked a grand deluxe king room on a high floor but were pleasantly surprised with upgrade to the presidential suite, where even toilets have a remote control. The hotel location is a walking distance from West Lake but area around hotel is still under development, so we were brave to walk back at night only once. The hotel staff are very helpful and shared with us secrets of the best shopping locations in Hanoi. The hotel offers delicious breakfast with wonderful selection of dishes, able to satisfy most of the travelers.

The presidential suit is one floor below lounge, which is a bit of mistake in design, in my humble opinion. At night people singing and dancing, from the early morning cleaning staff moving the furniture and vacuum cleaning – no rest for the wicked. We are actually asked for a quiet room at the time of the booking! Other minor comment is that water in the shower is very weak and half of the nozzles are blocked. The hotel staff proudly puts cards with the their names after the cleaning but I think there is a room for improvement there.

Beautiful interior! The room was very well equipped, the rooftop pool was great and the gym also had everything you can expect to need! I even received great tips on exercises from Quality, the trainer at the gym. The reception staff goes out of their way to make your stay as comfortable as possible. The breakfast was decent, the staff even remembered what tea I liked with my breakfast! 😍 The team also helped me to make reservations at restaurants and for transport for the rest of my trip.

The staffs were very kind and patient. We arrived at 6am, and informed that staff that we wish to check in. However, knowing that the check in time is 2pm, we did not hold much hope. They then got back to me and informed that they can provide me with a free upgrade to a suite and I could check in at 10am. We are very pleased with the arrangement and even though there are some misunderstanding about the payment amount (doesn’t tally with booking.com and their system), they were very patient with me and explained clearly. The room was exceptional and we decided to stay in to enjoy the facilities. Rather than stepping out as it was raining! Thank you Grand Mercure!

Found some stains on a towel and felt that the pillow was a bit too soft (but that’s based on my personal preference).

The Grand Mercure is, in my opinion, one of the best hotels in Hanoi. My stay was really luxurious and you get that little extra comfort and professionalism that you pay for. The staff were extremely friendly and helpful. I even got an early check-in and a beautiful room on the 14th floor with a breathtaking view over Hanoi. What more could you ask for. The quality of the breakfast was also extremely good with a wide variety. If you are looking for a luxurious place to relax after a busy day in Hanoi, this is definitely the place to be.

I loved my room. The bathroom and bath with the window AND the overall look of the room were just perfect. I also appreciated everything being so modern with all the switches. The breakfast was great and the staff was friendly. I also had a treatment in the spa and although the price is higher than your average spa in Hanoi, it was worth it.

The swimming pool looks nice but not everyone appreciates others being able to see them under water. I would also say that the skybar doesn't stand out. Unlike the rooms it think the vibe is not unique.

We loved our stay in this hotel and still talk about it. It was our first hotel in Vietnam. Room was great - spacious and comfortable. Staff were very friendly and helpful. Nice breakfast downstairs with lots of options and good setting with windows where you can watch the wonderful madness of Hanoi. Would definitely recommend and we hope to return one day.

Not a criticism but it’s not as centrally located as some other hotels (we briefly stayed in another luxury hotel that was right in the middle of the Old Quarter). We liked the location of this hotel but it does require a walk or taxi to the Old Quarter etc.

Beautiful hotel, the first impression is wow! This theme is taken though out, with well decorated and furnished rooms. Great shower and modern bathroom. Great buffet breakfast. Rooftop bar and swimming pool.

The location was not as great for shopping and restaurants as the old town.

The staff were fantastic. Really friendly and helpful at all times. My wife has a food allergy and each day the breakfast supervisor took time to ensure she got food that would not result in her being sick. Really impressive service.

Not much space next to the pool and only could do with some local beer on tap.

Really friendly and kind staff with a good breakfast selection. Brand new so facilities are really good however not everything is open such as the sky bar.

Sometimes the service was a little slow for a high end hotel but we understand that it is because of lack of staff. And not all facilities where open as I mentioned the sky bar. It is a bit far from Old town but close to the main attractions.

I really liked the room, it was clean, spacious, well designed (especially the bathroom). The staff during check in was nice. The beds were super comfy. I wish I could spend more time in this hotel, but hopefully next time.

During the check out (in the very morning) the staff representative asked if we used something from the mini bar in the room and I confirmed that we didn't. We needed to wait a few minutes, because he went to check it anyways. Slightly off as for the 5 stars hotel.