The location and beds were exceptional. You can tell it’s a newer hotel compared to the other hotels in the area. The gym was small, but has everything you need. The staff were so friendly as well! Shoutout to GRAHAM and SISI! They were at the front desk and make us feel so welcome. My husband is from Sheffield, but it was my first time, and it felt like a second home. A real treat and will stay here again!

Housekeeping didn’t always provide bottles of water, but you can grab bottles from the front desk or the gym. Otherwise, it was an easy fix!

Excellent central location in heart of the city. Easy walk from station and restaurants and sports facility. Very helpful staff. Made check in easy and helped by printing something off for me. Impressed that check out not until 12. Left luggage facility was very useful. Room was comfortable and clean. Lovely new modern bathroom. Fridge in room very convenient. Bar serving food til late which is a relief for late arriving travellers.

Little thing but my daughter took my travel shampoo so was expecting to use the one in the shower but found it was empty. Disappointing and avoidable. This should be checked each time the room is cleaned. Earlier breakfast on a Saturday would have been good. We didn't book breakfast as my daughter needed to be at Pond Forge by 7.30am. Hotel was fully booked and reception staff were trying to engineer what time people were having breakfast to avoid a rush on the Saturday morning. Should consider earlier breakfast slot to give more flexibility.

the room was spacious and well lit, the bed was comfortable, the pillows were really soft, the bathroom had plenty of space, able to fit a large sink and surface top next to the wall to wall walk in shower which was really refreshing to use, the breakfast was great (even if we kept showing up towards the end of the time) on top of that the timing for breakfast was great for us since we tend to wake up later, the staff were very friendly and helpful keeping it as a nice environment to be, allowing you to feel like you can interact with the staff.

the pillows felt too small we swapped the front pillow and back pillow because there was no firmness to the front pillow at all which to us felt weird,

We loved all the facilities, the food was delicious, well presented and at an extremely reasonable price, the roof top terrace gave you the freedom to enjoy a drink in the sun and observe the people enjoying themselves in the peace garden below it also afforded a great panoramic view of the city. What made our stay extremely enjoyable was all the lovely staff in particular Jessica and Revati, from roof top bar and dining facilities who went over and beyond there role taking excellent care to ensure our experience was memorable, they made that much of a brilliant impression by them being friendly kind courteous & extremely helpful we have decided that will be coming back, in the near future, they are a credit to your company. Kind Regards Antony and Anne

Exceptional service that went above and beyond all expectations! I booked a room for a romantic getaway as part of my partner's birthday weekend, so messaged the hotel in advance to let them know that we may arrive a little early. On arrival we were told that they were giving us a complementary upgrade, and when we went up to our room we were utterly delighted to find that there was a birthday card and chocolate for my partner. The staff had also arranged our towels in the shape of a tiered birthday cake, and scattered some rose petals. We were absolutely blown away by our experience, and will definitely be returning for future special occasions.

We had a wonderful wedding weekend stay at this hotel, conveniently located in the city centre across from the registrar's office. The hotel was impeccably clean and smelt great. The staff were exceptional, going above and beyond to ensure a memorable stay. They provided recommendations for scenic photo locations, offered refreshments, and even decorated our room, creating a truly comfortable and welcoming atmosphere. I wholeheartedly recommend this hotel.

We reserved a couple of standard rooms and a superior standard room, which was more costly; however, I didn't perceive a significant difference between the rooms.

The hotel and rooms are very clean. Every detail has been thought of. We will come back to the hotel on the next occasion.

We liked everything except the dinner in the restaurant. The food didn't taste because it was reheated at our request. We waited so long that we received starters with primary, and everything was cold. The next day, at breakfast, I saw with my own eyes that the table cleaner sprayed the tables with detergent, which is perfect, but the point is, before the lady sprayed, someone put clean wipes and napkins on dirty ones. I think the restaurant systems need to be significantly improved.

Great location near many cafes and restaurants. Also short walk away from train station and bus stops. Windows towards the garden also offer great view and it was great to just step outside, cross the road and have a relaxing walk in surrounding very lovely area. Room service and food were delicious.

It took multiple attempts to switch TV on and to find any channels that would actually work. I did not request repair or check though as watching TV was not a reason for my stay and so I cannot tell if it would have been an easy fix.

Pros: Friendly and helpful staff addressed all my questions and needs immediately. Can't get better than that Sparkling clean reception, restaurant, room, lifts, and all other spaces Delicious breakfast with lots of options. Cons: "Soundproof rooms" is mentioned in the description, but unfortunately I could hear all the phone calls the person staying next to me was on around midnight. Of course that's not something to blame the staff for - they told me that they could have dealt with it, but I preferred to do so myself. Apart from the above, I am highly satisfied about my stay and would pick this hotel again in case I'd need to stay over at Sheffield.

What really makes this hotel stand out is the staff. They were all amazing. They couldn't do enough for us and always had a smile on their faces whilst providing really high levels of customer service. Rooms were beautifully done, clean and luxurious. Breakfast was very comprehensive and tasty. We were there for wedding and they went over and above for the whole party. From initial booking Amy the Senior Guest Services Agent was so helpful, as was Vincenzo the Front Office Supervisor ensuring the bride and groom were well looked after. Massive shout out to Claire in the bar/restaurant area who worked tirelessly to make sure everyone was well looked after. This whole experience makes other hotels pale in comparison. Fantastic location right opposite the stunning Town Hall. Really central and only 10 minute walk from the station.

More shelving in the bathroom for our things (toothbrushes etc) and better shelving in the shower for those of us who wish to use our own products.