This is an extremely pretty little hotel. The location is great (but mind the steps you need to take up in case you're not aware there's a lift), the staff is friendly and the beds and pillow are comfortable. Great patio as well. There is coffee, fresh water and fruits in the lobby which is really nice.

Two little things. 1. The shower cabin was really small and doors did not close well, so you have to be careful, otherwise water would run out. 2. We could hear doors slamming all the time (they might consider putting some sort of anti-slam cushions or pads). Breakfast costs 12 euros while you can get a basic breakfast outside for 3-4 euros.

Fairytale of an hotel in an historic neighbourhood of Santa Cruz. Very friendly welcome, excellent breakfast, most beautiful room I ever slept in. Simply stunning. Some tips; it is possible to park in the narrow streets around the hotel. It is also possible to park at the marina, but this parking can be busy. It is comfortable use the free "Ascensor La Luz" elevator to cross the considerable height difference between the sea level and the San Telmo neighbourhood, but it has limited operating hours, especially in weekends.

Nothing!

Delightful property in the old part of Santa Cruz. Our room (number 1) had private outside space which was very verdant and welcoming. Roof terrace a bonus. Coffee, tea and fruit available in lobby. Every night candles are dotted around the terrace and outside spaces. Very cozy. Friendly cats. Owners put on a new year's toast on the terrace which was a nice touch. Rooms very comfortable and clean. A very relaxing place to stay just steps away from the main street of Santa Cruz.

Nothing.

Small excellent hotel. Perfectly located in the old town walking distance to shops, restaurants & beach. Simple and tasteful. Staff very attentive, , with a nice breakfast- catered for my gluten free needs. lovely sun terrace. Be warned Santa Cruse is very hilly, parking is a lottery so if hiring a car select a small one. There is on street parking all around the old town.

Nothing recommend it to couples, not set up for children

We had a wonderful stay and would, without a doubt, come back to this place if we would be in Santa Cruz once more. The staff is very friendly and helpful. The whole interieur and exterieur design are well thought of and are very atmospheric. Location is great. Breakfast is good. The garden and terrace are lovely places to spend time drinking wine. If you take one of the rooms with a balcony, you feel like you’re in a picture frame. Waking up with the sun in your face. All of this comes together to offer a very relaxing stay. In addition, we had rental bikes we could leave on the premises.

We really noticed when on the second morning the cleaners had mopped the floor. Before that, socks/feet would get visibly dirty. Cleanliness other than that is good.

Very cosy place with a wonderful terrace and atrium with fountain, old style. I stayed in one of those apartments without sea view or view onto the atrium, which did not matter at all, because if you want sea view you can go up to the terrace and chill. There is a very friendly cat to pat if you want. Cool drinking water free, a small bar with cool drinks for before you go to bed. All clean, good breakfast, etc.

Not much to improve. The internet stopped once or twice.

A lovely hotel, very traditional on the outside and ultra modern inside. Great location. The owners have thought of everything and nothing was too much trouble. Would highly recommend.

There is nothing to dislike. Everything was excellent.

Friendly staff. Good room. Conveniently placed.

Breakfast was quite good but was expensive for what was available. Parking difficult. If we had been advised of the escalator in advance it would have made walking from the ferry to the hotel much easier.

- Very nice room with sunrise view - Airconditioning and good water pressure - Gorgeous candle lit terrace and courtyard - Very friendly and helpful owners - Nice breakfast

- There’s no fridge in the room, but a shared one (try the white local wine!) in the lobby

Very friendly and helpful staff. Great to have coffee and fruit available any time of the day. The garden and patio were lovely.

The sea view room overlooks buildings since the hotel is up a hill in town. There was some street noise at night. A garden view room would probably have been quieter.