The hotel is not fully obliged to answer the transportation difficulties encountered by guests, but the response given to me by the staff member of this hotel named Trond is a textbook example of customer service. He listed in detail the current operating status of each ferry company on this route and gave me the option of flying. The names and information of each ferry company and airline he mentioned were very accurate and exactly the same as what I had learned before. In the end, I found a piece of information about Newspaper Boat in his answer, which helped me travel from Guernsey to Jersey without delaying the subsequent trip. Thank you very much！

This is a real gem of a hotel. The building is very characterful with lots of Georgian and Victorian features. The staff were friendly, attentive and seemed to genuinely care about their guests and took pride in their roles. The communal lounge, bar, restaurant were excellent. My partner and I are both gluten free and they handled this very well. There are lots of thoughtful designer touches everywhere from lovely Guernsey made shower gels and uses of fresh local produce for breakfast. The gardens were stunning. A really pleasant surprise. As long as you are reasonably fit the location is great. The town centre, harbour and restaurants are just down the hill and the views are lovely. The guided tours of Victor Hugo's house just 2 doors down the hill, are fascinating and the garden has fantastic views.

Our room was good with some sea views and a nice bathroom but a little bit on the small side. This may be because we booked late though and there wasn't many rooms left. Water pressure in the shower was a bit low but adequate. The directions to the hotel from booking.com were very misleading. Whilst it did make sense to get off the bus at the top of the hill at Colborne Road, to wheel cases etc you then need to take the small road on the right (facing downhill). This initially goes uphill but then drops down sharply to the hotel. However if you downhill along the main road as stated you end up in completely the wrong end of town!

Breakfast was excellent, as were other meals we had at the hotel. The staff were always polite and responsive to requests. The location of the Hotel is close to the centre of St Peter Port, ( but unfortunately if you struggle walking it is up quite an incline ), but the view from the well kept gardens is very nice. The Hotel is very well situated for the Bus terminus, and this makes for great access to all the visitor locations around the island, and the fares are very reasonable too.

The original room we were allocated was a good size, but due to a problem we had to be moved, and the room we ended up in also had a problem, which we then needed to be moved from again. The final room was adequate but much smaller than the original room we were given :( it would have been nice to be offered some kind of compensation for having to move twice in two days). I think the hotel is carrying out some internal upgrading so it is reasonable to expect one or two hitches.

I loved the feel of the hotel - really great salons to relax and read in. My room was cozy and very clean, comfortable bed. I appreciated being able to dine there at night, The staff were generally friendly and helpful. I had laundry done twice for a reasonable fee, and it was returned the same day.

The heater in my room wouldn't turn down or shut off, which was okay with a window being left open. Breakfast was a little skimpy, and it seemed that garden seating in the breakfast room was reserved for guests who were paying a higher room rate. As a solo woman traveler, it's unpleasant to be relegated to the back of the room, but my overall stay was good.

Lovely hotel, beautiful garden, fabulous breakfasts, kind and thoughtful staff. Very spacious single room with cupboard, wardrobe & 7 drawers! 3,000 steps from the ferry terminal or about 18 minute walk. Up a hill but not as bad as I expected from the other descriptions. Bus tickets are £1.60 all over the island and you can hop on and off, just tap your debit card. There’s a co-op too just down the hill, handy for lunches and the bus terminal is a handy place to start for trips ( unless of course you’re driving!) out. Jersey is about £29 return for the day on the ferry and takes an hour. You can book online. Great stay!

Everything was lovely. But I would rebrand the chicken & vegetable madras as something different. I was expecting it to be mega hot, when it was medium ( which was good) other people might come to the same conclusion.

Lovely old hotel but modernised tastefully. The breakfast was excellent. Perfect poached eggs and great service. The garden was wonderful and was getting close, if not exceeding,the beauty of Victor Hugo’s garden, just a couple of doors down. Well worth the walk up from the bus station. Just use the stairway up rather than the roadway. You’re then so close to Hugo’s Hautville, you can enjoy the wonders of both properties. We were only there for one night and booked the cheapest third floor room. Worth it anytime.

Nothing. Brilliant place . Well done to the owners for keeping the atmosphere and original features of a lovely property. We wish them well and hope they continue for years to come.

A really lovely hotel, just a short walk from the heart of St Peter Port. The staff were all lovely and very friendly. Our room was a great size, clean and the bed was comfortable. Breakfast was also really good, with a great selection to order from the cooked menu.

Our room (216) was a great size, however it was very noisy. Firstly, there was a central heating / water pipe in one corner of the room, so there was a constant sound of rushing water. The bathroom door had to be kept shut to muffle the sound of what sounded like an extractor fan all night. Finally the windows were very thin so every sound from outside was heard.

The staff were extremely helpful and always polite; nothing was too much trouble for them. I loved the facilities downstairs in the hotel and the balconies and gardens are delightful. My bedroom was very clean and had everything I needed. I would definitely visit the hotel again.

There was nothing I didn't like. One of our party had trouble with the stairs, so he was able to change to a ground floor bedroom the following morning. I'm not sure if no lift was mentioned. However, the staff carried our suitcases up and down for us. The location up a hill wasn't so wonderful for two of our group but that isn't the fault of the hotel and they soon got more used to it. It was no problem to order a taxi if required.

Good breakfast, nice choice of dishes. Sea view from room without requesting one. Beautiful garden.

Heating seemed not to respond to in room thermostat. Shower was lukewarm. Mentioned that at reception after first day, since then heating was much increased, but no change to shower temperature! Had to ask for extra blanket, as none in room. Returned to room one day to find housekeeping had opened window, thus leaving room, with my possessions in it, insecure. Has a piece of mouldy bread a breakfast one day.

Nice, comfortable hotel 🏨, staff very good. Had great food there with really excellent choices from the menu. Was relocated to a very attractive room overlooking the harbour which I was very grateful 🙏 for a no extra charge. I had been over on a work assignment but was also doing research for an event we may be creating in Guernsey 🇬🇬 next year. Pandora could well be in the reckoning and we will be in touch. Thank you for a great weekend experience

Was a very good experience so nothing to dislike 🙏