The hotel has the best location, a quick 5 minutes walking distance to the centres of the commerces and close to the main ancient sites like Notre-Dame la Grande church (which is now closed under renovation until 2027), Cure de Saint Porchaire and the Palais of Poitiers (later courthouse), and the other sites like the Saint Pierre Cathedral and the museum isn't far too (walking distance). The cleanliness is 10/10, spotless and the staffs are friendly and helpful. The space is quite big for a triple room.

The fact that the view from our room doesn't look exactly like on the booking.com photos. The rooms and the amenities aren't exactly in the same building.

The instructions for finding the hotel that we received before we arrived were perfect and the welcome we received was delightful. The staff are lovely and very informative. The room was spacious, tastefully decorated and very comfortable. There is a wonderful sitting room and bar area in the main hotel building too. Hotel de L'Europe is situated just outside the pedestrianised city centre so very easy to walk to. There is plenty to see in this beautiful Medieval city with a huge square surrounded by bars and restaurants. Breakfast was superb with a great selection of foods.

Nothing.

A very efficient and kindly welcome by the staff when we arrived (notably Justine, an absolute star!). We hadn't been able to book a parking place at the property ahead of time (poor internet connection) but Justine found a solution despite the limited parking in the hotel itself. The room was overlooking the roofs of the town, beautiful view (the hotel is on the edge of the pedestrian walkways) and was airconditioned as well (it was a very hot day). Very clean and comfortable, nice bathroom. The breakfast next morning overlooking the garden was very pleasant and copious. We will definitely stay there again next time we drive through Poitiers.

All was great!

Great central location close to lots of restaurants and the main square. We booked car parking for a long estate car with a rear cycle rack and roof box and as we pulled up somebody was out to meet us and show us where to park. The bedrooms lack air-conditioning, which if it's 30+ (which it can so often be in the summer in this part of France) is a shame, but, the room fan was excellent and quiet and we had a good night's sleep. Breakfast was good with helpful staff helping out when needed, with all the bases covered. The breakfast room led into the Hotel's small private garden which was cool and refreshing in the heat. Hotel staff were super friendly and welcoming making everything very easy.

nice hotel with a lovely garden and sunny reception rooms. My room was very quiet. The staff were all pleasant and helpful

since they still use the old fashioned room key system where you have to leave your key at the front desk when you leave and retrieve it when you return, it was frustrating to have to wait for over 10 minutes when there was no one at the front desk. I booked this hotel specifically for the fitness facilities. However, all of the fitness equipment is made of wood and really strange to use. I could not use the treadmill composed of wooden slats at all In addition, it would be nice to have blackout curtains and not have to use the cumbersome external blind that was very difficult to get up and down in my room

We got a good impression from the start as the parking was well organized, and someone directed us where to park. The staff were very friendly. The room was comfortable and very quiet, considering we were a short walk away from the historic city centre, but the hotel is set back from the street. The location was very convenient.

The breakfast was a little bit disappointing, as there were no croissants left, and some items (such as jams) were not replenished when they ran out.

Great spacious family room in a hotel right in the centre of Poitier. Parking was no problem once we’d emailed requesting a space. An extra €9 for the parking space for the night we stayed. Very friendly and helpful receptionist. The jardin has table football and ping pong for the kids. Great buffet breakfast. We would definitely stay here again.

The AC wasn’t as cool as it could have been- my only issue. Oh, and the art on the walls was hilariously terrible!

We had broken down and were staying in Poitiers unexpectedly while our car was being fixed. We were so glad to find this hotel - it was just what we needed. Exceptionally helpful and friendly staff who went out of their way to make our stay as enjoyable as possible. They were thoughtful about our room allocation, helpful with storing our things and attentive at breakfast and around the hotel. They also helped me contact the garage that was fixing our car when I had not managed to do so. The lounge area is really nicely decorated and comfortable to sit in. Breakfast was excellent, particularly the home made lemon cake and local produce.

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The hotel is in a fantastic location for exploring the city. The staff were very welcoming on arrival, greeting us as we pulled up in the car. We hadn't pre-booked a parking space but they accommodated us on arrival. Parking was a real bonus. We booked 2 double rooms (2 adults, 2 children) with no guarantee that the rooms would be close to each other but at check in, (and recognising we were a family with young children) they kindly offered to move us to their family room set up. The staff were so friendly and helpful. This made our stay very comfortable and easier with children. The room was clean and the beds were comfortable. Breakfast was plentiful and of great quality. I would not hesitate to stay again.

If I was being picky, the breakfast room was rather small and a bit chaotic at peak time but you couldn't fault the food.

The location is perfect in the centre of town

On arrival the road was blocked by a stuck bus, so we went straight to our dinner reservation. We phoned the hotel to let them know. On our return, we were allocated room 15 and 16, however the clerk could not find the keys for room 16. She came upstairs with us with a passkey, knocked on the door, opened the door and switch the light on, the room was already occupied (apologies to the occupant). We were offered either the other building or a floor up. As we were travelling with family we opted for a floor up. Obviously somebody made a mistake earlier in the day. The front desk waived the carpark charges the following morning.