One of the pearls of Kampala. 22 years since I visited the hotel I was back to stay for 5 nights. The personnel are friendly and service minded and the facilities are clean. I really appreciate that they can tidy up suits, iron shirts and polish shoes. As I was attending a wedding I held that in high regard. I would also like to compliment the variety of shops at the hotel, which allow you to purschase items from high end to casual, clothes, souvenirs etc. There is also a tourist information center at the same premises.

If there was one thing I would have like to see improve is if they can make the rooms and the doors a bit more noiseproof. When you are inside your room you can easily be distracted by noise coming from the hall.

The Hospitality [Special shoutouts to Ms. Hope and Mr. Bruce] The Valentine Dinner set menu was wonderful. The room was fine. The breakfast was a healthily balanced diet. The late check-out enabled my wife and I enough time to check out other facilities around the premise.

It took a bit of time (30-40 minutes) to have us checked in. I did not expect that considering I had already communicated our arrival time.

The Breakfast was amazing! So many choices and all delicious with a very attentive staff

My Laundry did not get done the first time. I gave it to a maid who said she would take it down but I found it in my room that night and had to take it down myself. Then it did not get delivered the next day I called and they brought it up then.

This Sheraton is a very fun and engaging property. better than most. Jean Philippe has truly created a 5 star experience. His daily involvement in the property, especially with customers, is more than any General Manager of any property I have stayed at. The staff is extremely nice, smart, attentive, and their love of the customers experience really shows. The property itself is not the newest of Sheraton, or Marriott hotels; but it doesn't matter. The atmosphere of the staff elevated my experience to one of my favorites. Kampala can be hard to adjust too for new travellers, but I truly feel at home at Sheraton Kampala. if I could give it more stars I would.

Having stayed in quite a few places, and travelled quite a bit - I could nit pick the property. but any type issue was met by overwhelming response from the staff... I got a wrong order from room service, they fixed it, discounted it, and gave me a free cake dessert that made me forget entirely what happened. the smokers section is tucked out back, and kinda far - but not sure I would even complain - they actually have servers out there that are attentive and I enjoyed the privacy.

the location was perfect and some of the staffs are exceptional especially those at the equator bar , the breakfast hall and a couple of the receptionist

Their approach to their customers that came in earlier than the check in time .. I was made to pay $180 just for about 5 or 6 hours to my check in time , instead of welcoming me and at least putting me in a comfort zone for my room to be ready …it’s annoying , The bathroom tubs and the toilet at the diplomatic suites are uncomfortable , Please they should do something about it .. it’s too small for comfort

The hotel's location is good for one with business in the Kampala CBD

I had to walk long distance to catch my taxi since there were stringent security controls, for some delegates staying at the hotel. The hotel had no control over this security set up.

Fantastic hotel, good security, super friendly staff who would do everything to make your stay as comfortable as possible! Great quality food and live music in the bar. Elevator moves in mysterious ways.

The staff are amazing Olga and Giofri at the reception Captines especially Joseph Restaurants especially 7 seas Douglas and chief Hassan Very friendly and helpful Special thanks to Mr. Abdelmounaim finance manager

Wi-Fi Coverage at 6th floor very weak 601 room

The Sheraton is a classic hotel with many amenities. It is an older hotel so decor is a little tired but staff are welcoming and friendly. We had an executive room so access to the club lounge which made our stay extra special

Decor was a little tired

The property was very clean and well taken care of. Also loved that I didn’t need to leave the premises to do anything. It had almost everything in there.

Nothing