Brand new hotel, clean, still had that new hotel smell. Very nice decor especially for a Best Western. The staff is top notch. Everyone was wonderful and pleasant to talk to and incredibly helpful. The breakfast had so many yummy options. On top of it all, I lost my watch in the parking lot. The manager found it and they sent it back to me so quickly. I was so relieved. I absolutely will stay here again.

Like so many hotels today the lighting in the hotel room was so bright, white. It hurt my eyes when I would come back in the evening and flip on the light. Also, the k-cups for the room coffee maker is McDonald’s brand. Tasted horrible

Hot breakfast with sausage and eggs and toasted bagels was great. Six pillow choices. Frig & microwave in room. Bed was comfortable. Everything was clean and modern. Recycling “trash” can in room. Plenty of charging ports bedside & at desk. Close proximity to Horse Park.

Hated the “glo” lighted mirror in the bathroom. Not enough light to do makeup. Lighting in the main room overall was also too dim. Room & bathroom were way bigger than needed. Should’ve used some of that space to split the bath so people could use sink/mirror & toilet while another person showered.

Breakfast was good. I stayed multiple days and there small changes each day which I appreciated. The food was continually refreshed so your always had a choice The desk staff were very friendly and helpful; able to provide directions and recommendations

Our room was only cleaned twice during a 7 day stay. We had to request replacement towels several times as well as garbage bags and we emptied the bins. We were told there was a shortage of cleaning staff. If this is the case then additional and or larger bins should be in the room. Guests should be informed that rooms will only be cleaned occasionally. A discount for guests staying more than a few days.

Well maintained, fresh finishes, convenient layout. Friendly staff! I would stay again. My son had a performance to practice for and they let him play his loud banjo in the breakfast area in the evening so as not to bother guests in the rooms.

Only problem we had was with rude guests hanging out talking loud in the hallways and letting their young kids run up and down the hall til 1:30 am. It was only on one of the nights. Was quiet as a mouse the first night. I glared at them after opening my door and they finally seemed to simmer down. Not the property’s fault.

it was very clean, you could still smell a hint of bleach on the towels and bed linens(good things!!) the lobby smelled great and was clean, friendly staff Grounds were clean and well kept

complimentary breakfast was lacking a bit , coffee wasnt good, not a huge selection of anything , would be nice if they added yogurt and bacon.... some guests near me were very noisy, but they did settle down at a reasonable time some of the towles did have end seams missing so they were a bit frayed on the ends , I would expect towels that didnt need repair the pillows..... regular size ones would be great and maybe a little softer

Easy to get to, clean, comfortable, affordable and complimentary breakfast, which was very good. The staff were all very friendly.

The pillows were all too puffy and way too uncomfortable for me. I slept without one. Everything was super clean. The only thing we didn’t like was waking up to a barking dog!! And when we went to get on the elevator, a women was being dragged but her dog on the leash(it was not under control) and almost jumped on us. It was a boxer type and looked like it weighed way over 30lbs!! Little dogs ok, but that was ridiculous! Maybe put all the dogs on one floor at end of hallway. Also someone was smoking and the whole second floor smelled from it!!!

The hotel is in a perfect location for visiting the Kentucky Horse Park. The rooms are large and clean, featuring a nice shower with both a rainfall showerhead and a second handheld showerhead. The breakfast was also enjoyable. Despite the issues we encountered, such as noise from the hall, a domestic incident next door, and some minor inconveniences with the room amenities, we still found the hotel to be great overall. These negatives didn’t significantly bother us, but it’s worth noting for anyone seeking a quiet stay.

We could hear every noise from the hall, including people talking in their rooms when we were in the hall. A violent domestic incident occurred in the room next door, starting at 9 pm and continuing all night. Loud footsteps, as if someone was running across the room, persisted throughout the night. The toilet was inconveniently placed right next to the barn-style bathroom door, though this made it easier to hold the door shut when it slid open. We booked through Booking.com for 2 adults and 1 child (age 12). Booking.com indicated that kids were free, but the hotel’s confirmation listed only 2 guests. Additionally, we received only 2 washcloths both at check-in and when the room was cleaned.

Roominess

The light coming in under the door from hall.

The breakfast was good and it had a changing variety of the main part (eggs/meat) and the standard of other things. I would rate it a little above other standard breakfasts we've experienced over the years staying at various hotels. Things were very clean and the staff were friendly .

There was very little light in the rooms, as there were no overhead lights, only two table lamps for the beds and one on the main table facing the window. It made for difficult reading at night, and being gone during the day when there was plenty of daylight didn't make up the difficulty at night.

The staff was amazing very friendly very hospitable very helpful for knowledgeable especially Sharnelll was the best. The roads were enormous very roomy was so nice that's for very comfortable room was exceptionally clean breakfast was really good the options were there were amazing probably the best breakfast I've ever had in a hotel I've even had to pay for breakfast in hotel restaurants and this was better than that they really go out of their way to make you as comfortable as possible I would definitely stay in another one or go back to this one.

Temperature pool could have been a little bit warmer but otherwise it was fabulous