I liked how comfortable the bed was extremely comfortable. I liked the feel of the towels as well.

So that did not seem like a king sized bed, water pressure for the shower could have been a lot better. Also include the convenience fee while I'm booking. So I don't show up and have to run to atm. Maybe extend pool hours longer. I understand the desire to not have drunk people drown. Lastly I feel that breakfast should go till at least 11. I didn't have time to enjoy it.

Just a weird instance ….there were tornadoes in the area and when I checked with the front desk what he recommended we do if God forbid we had to take cover (like was there a plan for that ; a closed space like a conference room or something. He just scratched his head told me he wasn’t sure …. Would have been nice to have a more confident answer.

From the moment I walked into the hotel, I was greeted with a smile. Since it was my first time in Lexington, KY, I asked for some simple directions. The front desk staff were incredibly helpful, assisting me from my first question to the last. I will definitely book my next stay at the same hotel when I return to Lexington, KY.

na

Great location, despite construction getting to and from via New Circle Road. Bed was comfortable, room was clean. Staff were friendly and helpful. Close to the airport which was our reason for booking there.

Bed was comfortable, but we heard every footstep taken in the room above ours (and there were a lot, all night long).

The hotel was in a nice area and the hotel itself was very nice and clean. The staff was very pleasant and helpful. The hotel offers some nice extra amenities that we appreciated during our stay.

Once thing that would have been nice is if they offered a shuttle bus to Keenland during the racing months. That would be a very nice addition to our stay.

The continental breakfast was great, the receptionist/concierge (Ms. RJ!!!) was fabulous, cleanliness in every aspect of the hotel, great sized room, comfortable beds, great a/c thermostat RJ was the most exceptional receptionist I think I've ever encountered. She was friendly from the start and so very helpful when it came to recommendations around town. I'm not sure if Concierge is part of her title or not, but it definitely should be! So accommodating.

The 2 issues we had were that 1) the bathtub leaned to the side and made you feel off balance. 2) We had VERY noisy upstairs guests who at 2am were STILL stomping around and slamming doors. They had been doing it throughout the night already. Maybe we could have called the front desk but I didn't want to wake my mom up and make her worry; I guess I was hoping that maybe a night guard or a staff member would have caught it themselves. I decided to play rain and thunderstorms from my phone to drown out the sound.

Very clean and close to restaurants and other services. Staff were accommodating and helped with a smile! Beds were comfortable and shower was hot on a very cold night!

Nothing specific to the property, but the IHG corporation should consider less plastic in their breakfast service. So many throw away items.

Very spacious room (we got the king suite), great darkening shade, great breakfast selection, great pool, very friendly staffs, great location (lots of restaurants around)

The wall/ceiling was pretty thin; we could hear loud foot stomping/steps

Price was amazing. Facility was clean and nice. Staff were very nice and helpful with everything we needed. The handicap room we had for my brother was so big and spacious for his wheelchair. He didn't use the shower but we were very pleased to find the shower chair.

We have stayed at A LOT of hotels, and this was the best non-luxury hotel we've stayed at. Spotless. Smelled good. Amazing customer service (RJ was great!). Location was fantastic (Ate at Drake's a couple parking lots over - delicious!). Soft bed. It checked all the boxes for us.