Our plane was delayed which meant that our check in was quite late. In spite of this (and arriving at the tail end of a full Valentine's supper service) we were warmly welcomed. Our hosts could not have been more attentive and helpful - offering room service and drinks at the bar. Our room was absolutely beautiful - nothing had been overlooked, with numerous small and thoughtful touches (artisan coffee, small flasks containing gorgeous tipples). It was impeccably clean and luxurious. The bed was the kind that you don't wish to get out of. We had a terrace with chairs and table (and ashtray - further evidence that our hosts had thought of everything and genuinely wanted us to have a relaxing time.) This boutique hotel was absolutely fabulous and I would not hesitate to recommend it to anyone looking for a relaxing break (they have a spa too.) Perfect

Nothing

Close to the city, beautiful decor, comfortable beds and great shower! Dinner and wine were excellent. Staff were all incredibly kind and helpful. Took a genuine interest in our stay suggesting places to visit and asking how our day was.

Housekeeping was a bit hit or miss. For example, some nights we had water refills, some nights not. Some times we had clean flannels, some days not. Tissues were not refilled etc. A simple correction and nothing major but to be expected for the price/quality of hotel.

This is one of the most beautiful and well designed hotels we have ever stayed in. The rooms are absolutely stunning - really cosy and luxurious - but they’re nothing compared to the restaurant and terrace/pool area. It is so tranquil with perfect touches like strawberry bushes and super comfy sun loungers. Every single member of staff that we encountered was extremely open, helpful, and friendly and went out of their way to accommodate our requests. It’s really easy to get to the centre of Bordeaux on the tram which is a 3 minute walk from the hotel. The wine list is also exceptional. We will 100% be coming back here.

The hotel is a beautifully restored chateau with a swimming pool and terrace. We were warmly welcomed by the staff who took our luggage up to our room for us. Our room is big, spacious and lavishly furnished. It had a view of the pool. We booked the evening meal with 4 courses and it was one of the best meals of our whole trip. The flavours and presentation were incredible. Bravo to the chef!

Suggestion to include parking in the cost of the room and to offer to park cars outside the gate if the lot is full. (It's quite small)

Lovely boutique hotel in a pretty part of Bordeaux which is peaceful but with easy access to the centre by tram. The hotel rooms and public spaces are beautifully designed and decorated and very comfortable. The owners and staff were super welcoming and helpful and provided great service throughout our stay. Excellent breakfast - fresh products and fruit from the garden. We were not able to try the gastronomic restaurant but definitely will on our next visit.

The staff make the place. The restaurant serves lovely food. The location is good for the 10k steps! 40 min walk or 20 by tram to city.

The room was a bit tired, electrics are old so little in the way of charging points. The shower door was broken, and the lights in the closet did not work. No espresso machine! Instead, it's a rather complicated filter pot, which needs care. AC controls light clares in the dark like a search beam!

Wonderful welcome, refreshments offered on arrival. Restaurant not open on Monday we arrived but the staff booked a lovely local bistro. The dog loved her bed. Room was gorgeous with a balcony. Would love to come back in warmer weather- dying to try the restaurant. Every member of staff were friendly and very attentive. Highly recommended.

Nothing

Great dinner and breakfast. The room was large and beautiful. We have 3 toy poodles and they were graciously welcomed. We drove, so it was nice to have private parking. To go into downtown Bordeaux, the train ride is less than 10 minutes with the stop a block away. It is also only 15 min from the airport. This is our second time staying there and we'll definitely be back.

Nothing.

Staff very welcoming and friendly especially as we arrived on a Saturday evening at 9pm when they were very busy in the restaurant. comfortable restaurant with great acoustics considering the space so easy to have a conversation and feel relaxed. Food was good but not outstanding for price. Had mackerel to start, nothing exciting a little too simple in flavour. We both had Steak for the main course which was average, but the vegetables and sauce were gorgeous. Great wine selection, staff knowledgable and friendly especially as we don't speak French! Left very early so didn't have breakfast. Beautiful Nux products in bathrooms and rest room!

Everything! The bed was so comfortable & the hotel was peaceful yet easily & quickly linked to the town centre and the train station with a tram right outside. The view of the pool was perfect, and I enjoyed a swim most days, the staff were all professional, yet friendly and helpful. The breakfasts were delicious.

Nothing.