The staff provided stellar friendly service, the meals were great with attentiveness to food allergies and the room had excellent amenities. Our stay for Christmas Eve was outstanding.

Did not like an open menu for Christmas Eve dinner was not offered at the Red Stag Grill. The four course meal was too much food and expensive. Compared to Christmas morning brunch with open menu and the meal was excellent.

Location. I felt safe traveling alone. The room was beautiful. The staff was amazing and so kind. The food at the restaurant was amazing with wonderful staff.

The ants. I was taken care of at check out but still disappointed that a high end hotel had ants. I didn't find the thermostat until the last night and wish I could have located it sooner. I woke up sweating each night due to being accustomed to sleeping at a much cooler temperature.

It was a beautiful hotel, the staff were so polite and kind; from the front desk to the vallet and room service. Treated us with a smile and kindness. Would definitely stay there again.

Nothing

The art gallery was wonderful. It extended throughout the ground floor. I found my way to the room by using the portraits on the walls. It was an entertaining stroll! The restaurant was great as well.

The was nothing to not like.

Oh the elegance! From the old world exterior charm to the opulent interiors and high end art located literally everywhere, this hotel is a stunner. We were greeted warmly by the entire staff of the property and treated like royalty. The room was a standard size for a king but the bathroom was very well appointed and we loved the large soaking tub with wooden doors that opened to the room. The bed was extremely comfortable and we ordered dessert room service and were not disappointed. The location just cannot be beat with a Starbucks across the street as well as the entrance to the Biltmore (we stayed here for the Land Rover Owners Day Experience). Make sure to eat at the Red Stag Grill!!! What a fabulous meal with the most attentive wait staff. A truly memorable occasion. We were sad to leave. Absolutely will be staying again in the future. I should have gone to each floor to meander around the halls to view the art. Next time!

Although the bathroom was gorgeous, the shower was a little small for what you would expect at a luxury hotel. I realize this was because of the space taken up by the soaking tub. We also would have appreciated free bottles of water in the room instead of smaller 4 dollar bottles. Most hotel chains now provide 2 free bottles per night, I travel quite frequently for work and that is fairly standard.

great location , comfortable

we were excited to stay and upon arriving the gentleman who was taking our luggage let the luggage rack go and it got away from him and went running in to the side of our car 🤨 he said he would report the incident and we never heard anything 🤨then he said he would bring our luggage to our room and never showed - we had to call back down and someone else delivered our luggage ! My husband had already tipped him so hope he shared with the person who actually delivered our things ! we tip for great service and this definitely was not the case ! when you stay in a hotel such as this you expect more - first impression is everything ! this was not a great impression !

Beautiful large rooms, wonderful linens etc. Mattress doesn't mask movement from one side of the bed to the other, but was very comfy! Ate at the Red Stag, restaurant in-house, and it was delicious. Staff was lovely and welcoming, atmosphere is really cool.

Olde world eclectic decor was different than sterile conventional hotel rooms. The huge soaking tub was very relaxing.

The hotel was split between a very busy intersection. Waiting for traffic light was long. Torrential rain that day. You have to walk across the street to the main lobby, front reception, valet park, shop and eat if you stay in the Manor House section.

Such a nice place to stay, pleasant clean and relaxing. Restaurant good. Good service in valet and Restaurant.

The hotel staff at front is professional but boderline insincere , seems forced. Some mistakes on bill and charging.

Everything was great! It was a little price but that is what is expected with a beautiful hotel and excellent service. The style was unique, which we both loved. We will be staying again.

The only thing was the toilet door was transparent. My wife and I love each other tremendously! But there are times that we want privacy and would suggest changing the glass door to the toilet.