The room was big and nice. Breakfast - good variety as well as helpfull staff during it. Friendly and helpfull manager at the Loby.

- Had to check all the invoices in detail, because the numbers were mismatching. - For the european visitors: if you have extra security on your card, please note that you'll probably have to verify your card in the Loby after every purchase (during all the journey, it happened only in this hotel). That was very inconvenient, so we decided not to put anything into room account. - We were travelling with 3 children (16,12,7 yo), booked the hotel with breakfast included (age of children marked), but still, had to purchase breakfast for 16yo... (35$ per breakfast) - Some funny spider stuff on the ceilings :D . Again, didn't expect in such hotel.

a lovely resort. has all you need. the sushi bar was excellent.

couldn't leave patio doors in room open due to extremely strong smell of cannabis being smoked on another balcony during our stay.. I know that there is nothing the hotel can do about this, and it's not their fault, just took the edge off of a great stay. a shame other people are inconsiderate regarding the strong stench of cannabis.

The breakfast buffet at Cava was excellent, the service there was great. Loved having the BNP Paribas tennis on the big screens - we went to to Tennis Garden for three days but the intense sun drove us back to the hotel a couple of times even though we had tickets for the live matches. Appreciated the shuttle with a reliable schedule. The grounds are stunning, the facilities extensive - a wonderful property.

Lunch and dinner menus definitely geared for the Spa guests - would appreciate a couple "comfort food" items. Eventually once found grilled cheese and flatbread pizza on the kids menu. Being terrified by the fog-horn emergency wake-up at 3:30 AM - what was that all about?

Overall the service was very good . One room service meal some food we ordered was missing and there wasn't enough silverware /napkins as requested for the number of people ordering.But for the most part the food was very good at Cava and through room service. The rooms were very clean & nice views . I only wish we would've had some furniture (chairs) on balcony to sit out. I had a massage at hotel Spa which was also very nice.

The WiFi wasn't working well when logging into "Guest" or "Private" setting. I don't know what the hotel could do but there were guests 2 nights in a row screaming & yelling after midnight outside by the pool area.

I loved it here! The breakfast buffet was amazing. The pool is gorgeous. Shower was great and the views. Very close shuttle to Coachella. Great amenities.

There are a ton of fees for ordering food room service. There were some stains on the pull out and the beds were not super comfy. They also wouldn’t let me have an extra comforter.. other than that I’d stay here again.

We really liked the convenience and quality of the food for breakfast. This CAVA restaurant was easy to get to and seating was quick. The wait staff was very friendly and helpful.

The service in the lounge area could be improved. The person who waited on us was not friendly. We ordered a dessert and two drinks. The dessert was a churro bread budding with fruit and ice cream. The churro bread budding was outstanding and we would order it again. The raspberries were moldy, and that was a big turn off. We did not report this to our waitress, she was so unfriendly we did not want to upset her and get worse service.

I have been here before 2 times and i keep coming back because the property is beautiful.

This time the room had a nasty smell to it. Like if you steamed broccoli or green veggies in the room. That’s the best way to describe it. I looked all around to see where the smell was coming from and although everything looked clean the smell never left.

Nice large property with large and comfortable rooms. The hibiscus iced tea test was available in the lobby was the best ever

Staff was adding charges that were not made. They adjusted it upon request, but I had to go over many of them one by one, which delayed check out process. Cleaning service was coming late in the day. Food was mediocre. Place is noisy and many people were smoking right outside the main hotel building including the pool area

Everything about this resort was excellent from the valet to check-in was easy , the pool was great with poolside fast service, and the food was delicious. The bar was fun with cool bartenders, All the servers and waiters were very kind and helpful, and room service was perfect . I would definitely recommend this resort.

Friendly staff, lots of scheduled activities for the kids everyday, pool was great and warm (lots of seating available and white sand is a plus). Will definitely be back!

Not a lot of available options for dining - need additional places to eat inside the resort that are more diverse. Restaurants have a lot of the same food on their menu and most restaurants are closed around lunch time. Need to also add more healthy and wide range of food for the kids.