check in was in was off the chain! when I walked in the line was at the door. The three ladies behind the counter were truly magnificent! Even with the computers running slow they kept a smile on their face, they apologized for the slow check in, they made me feel so very special, "sir we'll be right with you" these ladies are well versed in customer service. Breakfast, I'm a breakfast man and when I say it don't get any better, it doesn't. whenever I have to stay in Jacksonville this will be my stay. overall, this is an outstanding hotel. Oh, let say this was all while "Milton" was still causing families to relocate.

I love that all staff was polite and kind. I like that the bar and the breakfast area was clean and inviting the food was delicious. The hotel main areas was clean.

What I didn’t like about the property was the bathroom. It was not as clean as it should be. The shower head and drain fixtures should be replaced when I turn on the tub faucet and stuff was floating in the water I just think fixtures should be replaced with a different brand or something.Personally my toilet wasn’t clean. I bring my own cleaning products to every hotel. and I sprayed my Clorox2 bathroom cleaner and so much black stuff started coming from the rim of the toilet, where they should be using a toilet brush on.and it’s no way they’re doing that.This is my only complaints other than that it was a great experience

I cannot remember the male manager's name (slight accent, I believe) MADE MY TRIP. He made sure that my reservation was found although o was told through two previous phone calls that I didn't have one, but I attempted one last time beong that I was five and a half hours into a six hour drive to just try my fate once more. A different young lady picked up this time and I tried to explain to her as calm as I thought I was talking, but she heard the panic in my voice. She sweetly said that she was unaware of my issue from the previous call, but she said let me get someone I think can help & SHE HIT IT ON THE HEAD! The gentleman picked up and spoke to me very kindly and he heard my concerns, he simply said, You're just fine. I have your reservation right here. Take your time getting here, be careful and we'll see you when you get here!" I balled afterwards because the first young lady handle my situation with no empathy even after I attempted to give her my confirmation number and to out right purchase a room on the spot. THANK YOU TO THE STAFF MEMBERS THAT HEARD A NER OUS YOUNG FEMALE TRAVELER WHO WAS TRAVELING ALONE. However, from one female to another that have and are working in hospitality "SHAME ON YOUR LACK OF EMPATHY" You never know when that might come knocking at your door and the same energy you gave me just might be what you receive!

Everything was exceptional except for an incident during check-in.

I was very nervous of after i booked the hotel and then read some of the reviews, but I'm a person of experience things for myself and glad that i did! When we arrived there was no line we got there a little after 8 I went straight to the counter and Alicia took great care of us took less than 5 mins and we parked and unload. Once entering the room it was CLEAN, COOL and smelled refreshing, needless to say we missed breakfast as we slept in most of the days we were there LOL.. There is a nice restaurant that we enjoyed Tacos and Tequila that is across that street that we enjoyed and walked too , there is a Walmart, chilis, Chinese restaurant down the street not even 2 to 3 minutes, it is about 10-15 mins to the beach , about 15-20 mins as we enjoyed TopGolf I enjoyed my birthday weekend in Jacksonville. We enjoyed the Fitness center as my 17 year old football/basketball player had to get his workout in, we had the room all to our selves, we enjoyed our complimentary drinks and snacks! we also enjoyed the pool and hot tub as well!!Checking out was a breeze, we need just a tad more bit time and Alicia Allowed yes to do that making sure we had everything we needed! Normally I do not allow the housekeeping to come in because we slept in and just enjoy our space but if anything was needed they made sure to provide us what was needed and let us know where to put the dirty items! I will keep this place in mind for future trips!!

I have no complaints!!

The property was very easy to get to and rooms are big and comfortable for a family of 3

The staff was rude. One of the cooks that was cooking the omlette breakfast that Saturday morning had terrible customer service skills and never asked how are you? Or displayed any genuine customer relations. I felt very much rushed waiting in line for my food. I also called down to the front desk a lady answered the phone and was very short with me. I felt she didn’t listen to my request during the call. I asked for more towels and to extend check out time she was answering me before I could get the next question out.

The breakfast buffet was amazing, room was clean and comfortable. Employees were outstanding.

We loved everything about our stay..... Except there was a party going on and kids were being kids. They had a beach ball and it came out of the pool, into the spa. The lady left and complained about it. They made everyone leave and I didnt think that was fair. My children had only been in the pool for 10 minutes. The party group was already there when we arrived.

Hotel and rooms very nice. Front desk staff went above and beyond. Breakfast best ever had at a hotel.

Happy Hour was nothing like used to be. Two wine choices and served in plastic cups. Had to go to bar and get snd only one bartender. She made it very clear was not happy to be the one who had to get our drinks. Long line to use free drinks coupons and she would be sure to wait on PAYING customers who sat down first over those that had been in line for some time. Food for happy hour consisted of pretzels, cheese snd mustard for pretzels, celery, dip, green olives and banana pudding.

Indoor pool! Breakfast is amazing and always clean! Stayed 3-4 times!

The last time we stayed there was no staff around the pool area, 10-15 teenagers screamed and threw their toys our way in the pool with our 4yo son. Every disregard to get us out and they won, we left in 10 minutes. Last stay breakfast did not have as many selections as before but was just as busy.

The gentlemen at breakfast that picked up dishes was absolutely amazing! Friendly, courteous and always smiling! The pool hours were fabulous and the bar tender extra sweet

The check in was horrible and how late we got.into the room with 3 kids. Put down arrival between 6 and 7, arrived by 7 and didn't have a room until after 9. It was 3 yr Olds birthday so couldn't even do a cupcake because was so late. Beds were hard and got.tub cold.

I liked that they give 2 free drinks every night you are there the breakfast was good

I didn’t like that room service didn’t have anything on there carts when they came around I asked for toilet paper they said they didn’t have any I asked for clean towels and they said they didn’t have any there was roaches crawling around on the seats in the pool area.