An exceptional property in Saint Emilion. The moment we checked into our spacious, air conditioned room (I think #1782), we could relax and wind down. Very comfortable room, bed, bedding. Slept great tho it was 38 degrees (over 100 F) outside. Great shower and double sinks. Wished I’d had time to enjoy the bath. Appreciated water and delicious cookies in the room. Staff very gracious. Breakfast good. Unfortunately their dinner restaurant wasn’t open Sunday, but we had one of our best meals of month long travel (at similar cost) just at the top of the hill at L’envers du Decor.

The property would be a solid 10 from our perspective if prior to arrival we’d been provided info about parking and the difficulty of managing luggage on a steep ancient cobblestone “road.” We had traveled several hours, then due to the late check-in time required by the hotel, walked around the city on this the intensely hot day. Arrival was incredibly difficult without clear information, so we definitely think a hotel of this caliber could do better in this regard.

The room and views from our room were beautiful, lovely cold breakfast and friendly staff.

The room was very nice, but sleeper sofa has a little thin mattress depending on age of your kids might be ok. Not older kids. They could do a little more deep cleaning (hair on linens and in corners on the floor, which is a pet peeve of mine.). They leave a thin throw at the bottom of the bed, it would be nice if each guest were left one to use in a sealed, clean bag like on the planes, so you would know it was clean, because there was some food stuck to the one in our room. Access by cobblestone street not easy for family with lots of bags. Staff will help which was nice. No free parking nearby. We did not think to ask and reserve the parking offered by the hotel. Make sure to complete your pre-arrival survey, we didn't have time.

Very old authentic property right in the middle of town. Extremely hard to get to due to the cobblestone streets on hills ( as is the town). Parking was a huge hassle. Other than that, staff was excellent, the food was excellent though you have to be into pricey tasting menus. Overall they made it very, very pleasant.

Access extremely difficult. The directions that we received (though well intentioned were very confusing. Not for the infirmed for sure. I noticed other places in town did have parking but this place is so centrally located. I can understand why they did not. 

Our stay at the Logis was absolutely perfect, from the warm welcome, the beautiful room (which was luxurious in an understated way) and the beautiful fireplace they had going in the lounge area. Dinner was exquisite, and they were very accommodating of our dietary restrictions (vegetarian). They made every effort to make our meal special, and it was one of the best I've ever had (and very worth the price); just make sure you don't miss the cheese cave!

I'm nitpicking but maybe the options for and the quality of the coffee at breakfast could have been better. The shower in the bathroom was only a hand shower and was quite low down (and I'm not that tall).

Beautiful and thoroughly charming hotel in the heart of St Emilion. Every team member was amazing, really friendly and very helpful, we really enjoyed our stay at Logis de la Cadene. Stylish decor the hotel was a superb blend of contemporary chic with old-world charm. Ability to park and charge car in their nearby sister hotel was fantastic.

The only thing that could have been improved is that the lighting in the rooms and in the main bathroom wasn't brilliant, I really struggled. Whilst dim lighting is all very romantic, when you're trying to get ready on a dark winter morning, the ability to have more light in the bedroom and main bathroom area would have been really appreciated. That said, it wouldn't put me off staying again as everything else was faultless.

The staff was exceptional! Camille greeted us, helped us park our car and then carried our suitcases up 3 flights of stairs! Way beyond what anyone would have done! We were in a separate building than the “hotel”, which was the oldest house in St. Emilion. There were 4 suites, kitchen, living room, dining room, library and the downstairs had a sauna, steam bath, a place for massages and a pool table (which made use of!) and cute little garden area. We never saw another guest even though the house was fully booked.

There was no elevator or lift, so the suitcases were a bit of a challenge. However, the staff would be happy to oblige if needed. We also loved the breakfast, but it would have been nice if some type of eggs were included.

Everyone on staff was lovely and very welcoming, no matter the time of day! :) They helped us arrange a taxi to the train station very early in the morning which was much appreciated, and also offered to book us a dinner reservation on request. The location of the hotel is also perfect for exploring Saint Emilion because it's right in the heart of the village: exit the hotel and turn left, and you'll run right into the village's "main square" at the foot of the monolithic church (this is also where tours of the church originate, so it's really convenient). Turn right, and you'll walk uphill to the street where the tourism office is located (right across from a great overlook point out onto the whole village) as well as some lovely little restaurants, bakeries, and wine stores.

We were upgraded to a suite in another building, which was very nice because we were a group of 3 and thus appreciated the opportunity to have 2 rooms. Unfortunately, the other building--La Maison de la Cadene--was a bit further away from the "center" of the village. I don't mean to be dramatic, Saint Emilion is not that big, so it was maybe a 5-minute walk up some steps. It wasn't too big of a deal, it was more so just ironic because we had chosen the hotel for its ideal location in the heart of the village. Overall though, if I could do it over again, I would still probably want to be at La Maison de la Cadene just for the ability to have 2 separate rooms, so I can't complain!

Beautifully decorated hotel in keeping with history and environment. Great central location and friendly helpful staff. Good size room with big bathroom tastefully decorated with natural fabrics in soft natural colours.Vety comfy bed.

Breakfast a little basic ..buffet style and things kept running out but fresh tasty products. Would have liked a pot of coffee rather than one cup.

The hotel was beautiful! The views from the room were like a storybook, and the surround village is just wonderful. The staff were helpful and friendly for recommendations and helping us book a taxi. We even used the hotel sauna one morning which was a lovely facility. We loved every minute of our stay here - highly recommended!

Location and buildings were fabulous

1. Disappointed with generosity of in room drinks - only 1 nespresso capsule for 2 of us for 2 days. No tea and no milk. 2. Asked for an iron to iron my shirt. Man went off to get it, never heard from again. Put an iron in every room 3. The upsell was unpleasant. A fried egg for €8, pink champagne +€20 per glass. We recommend caviar with that +€35. I don’t mind paying a lot, but I hate being sold to.