Loved this hotel! It's about a 25 minute golf cart ride from the centre of the island so it's a little way out but it's quiet and peaceful. Just dusty because the road is unpaved at the moment. The staff were incredible, everyone super friendly, professional and helpful. It was a windy few days for us so we couldn't get to use the beach much but another 20 minutes on is Secret Beach so we would go there instead. The pool here is great, plenty of loungers and space for everyone to relax. The rooms were clean, beds comfy and shower powerful!! Brilliant value for money and we even got a free upgrade. Would definitely stay here again but you definitely need to hire a golf cart to get around the island. Perfect for if you want to get out the real hum of the island but there are still plenty of food places nearby.

The everyday staff was very kind. I felt Wendy went out of her way to ensure that we were taken care of.

The front desk staff was not very friendly or cheerful. The big issue we had was booking and snorkeling trip. The were not enough people for the boat to pick us up at the resort, so we were told we had to find our own way into town to catch the boat. I felt this was very unprofessional. Other properties that we have stayed at in San Pedro always got us to the venue. We ended up canceling the excursion, that was disappointing.

I didn't initially choose this hotel because there wasn't enough reviews but let me help change that. The hotel itself was exceptional. The lounge areas were beautiful, the pool and surrounding chairs were great/comfy. It looks like the photos. The staff was exceptional. They were super accommodating and friendly. Everyone I meet was professional. The hotel helped us arrange everything. From golf cart rental (their form of transport), to tours, covid testing and even transport back to the international Airport. They made the entire trip wonderful. I would come back to this hotel based on the staff and service alone. We ate at their restaurant several times. One very delicious valentines dinner. Everything we ate was great and reasonably priced. Drinks were the same. The rooms had comfy beds and pillows with a ton of space. I think they are meant to be apartments so they are spacious. The location is about 3 miles from the main city. Walking distance to a few places but otherwise you'll need a golf cart or bike. This location is a bit closer to secret beach. They allow bike rentals only during the day and it's free. You can also use their kayaks and paddle boards.

Not a complaint. More of a notice. The beach areas in San Pedro are not typically walk right in. There is a lot of seaweed and rocks so there isn't technically direct walk in beach access. However, this was typical everywhere and you could still lounge by the beach if desired.

Great value for the money. I've paid a lot more for much less. Perfect for a family stay.

The location is very remote. Hard to get to and hard to get to other nearby attractions. Had to rent a golf cart. Might be nice if they had a fleet of their own carts.

The property is beautiful. We absolutely love the pool. The rooms are clean.

I was so happy when I first got there they upgraded me to a beautiful three bedroom suite, so I decided to stay for a week, however, during my Extention, they downgraded my room. I was told the manager was the one that downgraded my room, and only gave me a couple hours to switch rooms, which was very inconvenient for me and my family. I was told that the other room was rented when I don’t think that it was, which was disappointing.

Clean, comfortable best customer service.

when I was booking, they were slow to respond about my issue. No Beach, but whole San Pedro has the same problem because of the seaweeds. The road to town is worse than worse, 15 min in golf cart.

The room was exceptionally accommodating. All the essentials you need in a room!!! I actually booked this room bc I mixed up the dates for my original booking elsewhere. Once I arrived at actual hotel..I prefer Las Terrazas room I had over other. Amenities are broader. But the cost and the essentials in the room are better at Las Terrzas.

Food options.

Lovely pool and setting - the grounds were really pretty. Food at the restaurant was also really good.

We didn't have our sheets changed all week which I would have expected. The condo also flooded quite badly on our first night due to a storm.

Fabulous pool and lounging chairs, great beach. The service is amazing. Staff is friendly and professional. Restaurant is top notch. Incredible food. Rooms are huge, comfortable, clean and beautiful

Spacious, comfortable, clean with great views & direct access to the beach. The staff were wonderful & accommodating to all of our needs. I alado loved that the resort offered free water sports in site (kayaking, paddle boarding)