The staff are lovely and the biggest plus for the hotel. Comfy beds but one mattress needed some tlc. Lovely hot and powerful shower. Shower leaked quite a bit onto the floor. Slept like a log in the room. Really quiet despite being a busy hotel . We even kept the window open. Lots of easy to access parking. Very useful base for exploring the area . There's even a railway station nearby if you want a break from driving We didn't eat at the hotel but I have heard good things about the food.

A few minor maintenance issues coming from the age of the hotel., leaky shower and temperamental room door lock. Poor WiFi in the rooms. Not a huge issue for us but if you need it this would be an issue..you would be in the hotel bar! It didn't detract from the stay.

Seeing a score of 7/10 my expectations were not high. I was, however pleasantly surprised. The staff were brilliant, ALL of them. The room was really comfy, clean and quiet. The shower was hot and I loved the toiletries that were left in the room. Parking was easy, with lots of room. We used the hotel as a great base for travelling the area. The train station was just down the road so even that was handy.

A couple of minor maintenance issues but the staff acted immediately and did everything to help. It certainly didn't detract from the stay. The staff make the place awesome.

Excellent location for our purpose. Staff efficient and friendly, and great breakfast choices. Nice and quiet, meaning a great night's sleep !! Good sized room, on-site carpark, and good wifi.

Very small bathroom, which definitely requires upgrading/refurbishment. Room 116. Rusty heated towel rail, cracked bath side, rough patching to bath end, broken shower control (though the shower did still work). Despite this, the bathroom was actually clean, likely due to the sterling efforts of the housekeeping staff.

Room and breakfast

The reception .I had already booked and paid through Booking .com but the receptionist wanted my credit card “for the security of the room”When I produced my booking.com receipt he still processed my card charging a further £85.50 .A couple of days after returning home I checked my bank account and it showed payment to booking .com and heritage park hotel,I.e a double payment.I contacted the hotel who said email my receipt to the hotel,the following day a lady phoned and said she would refund my money,eight days later I Am Still waiting for my money.You have 2days before I instigate proceedings plus the additional costs due……

Location comfortable bed Friendly staff

Unfortunately The evening meal wasn’t great or value for money .. limited choice and very expensive … there were guests requesting to send theirs back because it was cold etc .. we didn’t want to complain at the time as we were hungry and didn’t want the hassle .. maybe it was a bad day in the kitchen .. short staffed .. etc .. we had a lovely breakfast the next morning and was looked after by the young female breakfast member of staff who was on shift (very busy but very professional) so we wouldn’t let it taint our stay 😊

All staff were polite and friendly reception staff were very friendly and welcoming. The manager even gave us a lift into Ponty to save us booking a taxi. Amazing service. Room was lovely and warm very clean and tidy. Food was very good had two evening meals. You have to try the Chefs onion rings delicious. The young girl from Wigan who was looking after the bar and waitressing was excellent shame we didn’t get her name. We stayed for 3 nights and really enjoyed our stay.

Had a leaky sink otherwise nothing.

Check in was smooth and efficient. The room was clean tidy and warm on arrival with a a tea and coffee available. The car park was large with plenty of room. The food in the restaurant was of a good standard with the steak being cooked just as requested. The staff were really helpful. The buffet style breakfast was top notch

The post code on a sat nav takes you beyond the hotel when travelling with it on the left hand side. There could be larger cups in the room and filter coffee would have been better at breakfast over the instant that was provided

Breakfast was really nice the hotel has nice restaurant area that serves lovely food also has a separate bar area from restaurant reception staff was very welcoming and friendly hotel was spotlessly clean would definitely stay here again also in good central location to valleys and Pontypridd

Room we stayed in was basic the furniture in room could do with a little upgrade and also bathroom could do with a little TLC I noticed some rooms has all ready been upgraded and refurbished other than this our room was spotlessly clean

Breakfast was good. The cooked breakfast was not too greasy and salty. The continental breakfast buffet had a choice of cereals, nuts, fruits, spreads, yoghurt, mini croissants, etc. Reception was helpful getting my luggage up the stairs and later back down again.

The lock of my original room was not working and I could not get in. I was very tired and eager to relax, instead I had to go back to the reception twice, the second time to convince the receptionist that the new keycard wasn't working either and the problem was the lock, and they had to give me another room.

For the first time we got fried eggs which is a bonus as we only have egg on toast and none of us like scrambled saw someone get a fried egg so asked if we could have one i was saying I've never had a fried egg there the waitress said I should have asked I said I've stayed at the heritage about 10 times since February and when I've asked I was always told no she's not doing them today which she seemed a little surprised about as did the receptionist when I told her why I didn't buy breakfast there went to morrisons down the rd.breakfast was in with my package this time so thought I'd give it a go that's how I know you can get a fried egg now.

Went down to eat at the restaurant at 7pm was told it didn't open that night till 8.30pm which seemed strange as I saw a couple go in went up to bar at 8.40 asked what time restaurant opened she said it was closed I was gob smacked I said so you opened for 10 mins then they didn't know what to say they probably ran out of food but tell the truth don't have people waiting to eat then tell them it's closed so went to local pub had food there good food go there in future