We stayed here to visit town and the central area to see local sights. We also competed in a local event. The facilities here were excellent. We did use the swimming pool and spa. It was very busy early in the morning but still room to swim in the lanes. The latter were a bit confusing as one end said it was fast, and the other end said it was slow! So there was a mixture of swimmers in each lane. Staff were happy, amiable, and helpful. Room was spacious and had useful extras. It was quiet and WiFi was a good speed.

I was very surprised that there was not a bath in my room. I just naturally assumed it would have a bath because of the expense. The hotel is a lot further from town and in the end I had to use local bus services to get into town. Rooms lovely but far too expensive. Hence, I moved on to another hotel for the second two nights to keep the overall expense down.

The young man on reception was very jovial and wanted us to enjoy our stay The 3 breakfast staff were amazing, rushing to clear tables after a large number of children had had breakfast but they still had time and a smile to help us. The bed and club room facilities were great

We had to collect our own room towels from reception despite 2 requests to reception The bedroom window would not close and was draughty noisy, it had been damaged for some time. We particularly wanted to use the sauna or steam room but sadly they were constantly full of people, nothing to be done. we enquired and advised they're always very popular, from 2pm to 10pm, such a large hotel and fitness members with a very small and cramped sauna/steam room

The staff were absolutely excellent! Very friendly and caring, went above and beyond to help answer my questions about parking, late check out and asked me about an additional room key. The information left in the room about the facilities, breakfast and wifi was very helpful. The room and the bathroom were also well-lit and spacious, with an excellent shower.

The mirror in the bedroom wasn't clean, and when I went to use the mug and spoons, they were dirty from the previous person who stayed in the room. This could be improved. The room was also adjoining, which meant I could hear every conversation the room next door had, along with their TV.

The hotel is lovely and friendly, the spa facilities are great, all really clean too..the only downside is the amount of children's swimming lessons that happen over the weekend so if you want a quiet swim or Jacuzzi, you won't get it. Rooms are large, clean and warm. The beds are so comfy. The bathrooms are a decent size and clean. Location for Cardiff centre is ideal as the train station is a short 15 min walk and regular trains into the centre.

The queues at the bar! Only 2 people taking orders, they are so good but it's quite slow. I'm surprised they don't offer order food from your table with an app. This would massively help with the bar queues. But I can see why this would potentially cause issues particularly when staying at the hotel and someone putting in the wrong room number but I'm sure something could be set up where you would need to confirm a DOB or the like for the person who has booked the room.

Staff on reception were so warm and lovely especially one lady who allowed us to put our bags away when we came early. Facilities were brilliant- pool, steam room and sauna and towels are provided. Starbucks and bar and restaurant are in the hotel so amazing for when you wake up or need something quick. Room was spacious as we had 4 people in the room and very clean. Would definitely recommend! Uber was around 15 minutes to city centre

Only slight negative is not within walking distance to the city centre but the uber was about 15 pound.

We were located in the newest part of the hotel, our room was fantastic and breakfast was good, the whole atmosphere was very good.

Unfortunately the evening meals we had left alot to be desired, on one occasion we had fish and chips, the batter was like rubber and the chips were lukewarm, my son went to the bar, got a drink, scanned his card and returned to our table only to be followed by a member of the bar staff shouting 'you havent paid, you havent paid', very embarrasing, the whole bar were now looking, my son checked his banking app only to find the payment had been taken, the staff member just turned and walked away without even an opology. unfortunately we didnt catch his name.

Great location .The beds were the best I ever slept in ,in a hotel . Breakfast good choice xx Staff amazing, deserve a medal especially dealing with so many events ,not enough of them .

The timing for breakfast, finishing at 9am!!! People are on holiday ! The staff run off their feet and not allowed a trolley to help them clear the tables that lazy people don't clear themselves. Carrying lots of pots is more of a hazard xx This hotel and facilities are great but get a grip on how you manage the bar and food .

I was working close by for my visit so the location was absolutely perfect. My room was perfect. Very clean and comfortable bed so great sleep and excellent bathroom. Restaurant served great food. Not cheap but very well prepared and great table service. Very extensive fitness and spa facilities which is open to the public as well as guests. The hotel also sports its very own Starbucks coffee shop too.

Car park was extremely busy and some MOP have no idea how to park correctly so getting a decent spot was a lottery.

The pub and grill is excellent, slightly pricey but the staff (particularly Christian) were all lovely and the food is absolutely delicious. All staff at the hotel are beyond fantastic, from the front of house to the maintenance, they are all super helpful and friendly. The gym and pool are exceptionally good (and a great way to burn off all the over indulging at the bar!)

I contacted ahead of our stay to say we were coming to celebrate my Husbands 40th birthday. Whilst I wasn’t expecting anything extra we were left very disappointed with our room. Our view was a brick wall and our headboard was absolutely filthy.

The hotel was beautiful, great swimming facilities. Breakfast was lovely too.

The building is old design, very difficult to navigate around the hotel for elderly who cannot walk much as between the reception to your room is hard to get to due to the various lifts/ stairs you need to take at various points. Was confusing for elderly. Also you need to pay an extra £5 to use the swimming pool or gym which should be part of the initial price you pay rather than be told when you get there.