Had issue with the shower and was given another room straight away. Staff were superb in sorting out the issue. Excellent breakfast. Good location. Parking free (nice, as some places charge residents extra for this!).

No lift (not an issue for me but may affect others). Coffee/tea facilties in room need to be relocated. Tray on bottom shelf of luggage stand, so had to be moved to access it and plug in kettle. For the room rate, I expected better, and complimentary biscuits at least. Hotel far too warm everywhere- could easily turn down their thermostat a couple of degrees in public areas without causing discomfort. Hotel undergoing a much needed refurbishment but work was currently being done on a different wing so didn't impact on my stay, fortunately. Was expecting higher standard of facilities for cost of stay (no criticism of staff though - they were excellent).

The hotel was lovely and very convenient for us to attend Wales Comic Con in the ICC. Was straight out of the hotel and a very short walk. Our room was lovely and quite spacious, which was nice. The rooms are a bit dated however it was still very clean and nice to stay in. Would stay again. Gareth from reception was great and very helpful multiple times for me and my partner, so thank you! The newly renovated bar and restaurant was lovely and we found ourselves in there most nights. The waitresses and bar staff were great! We also managed to squeeze in the pool, which was excellent and good fun for someone who hasn't been swimming in a while!

We only had one issue where one night, the food took quite a long time to come out. This was because they became quite busy, which is understandable, and staff were very apologetic about it.

All the staff we encountered from check-in to departure were helpful, informative and professional yet friendly. An excellent value-for-money stay in a modern hotel that has been tastefully refurbished since we last stayed 35 years ago (when it was a Hilton!) The pool was a most welcome feature after a 4-hour drive. Buffet breakfast was of a good standard and the bar / lounge area is a great spot to gather and start the evening in.

God it was hot in the corridoors and rooms! We needed the aircon on pretty much 24/7. Other than that though, nothing major at all.

Nice chilled out atmosphere. We booked dinner bed and breakfast. Good value for money. This is a special half board menu which I’ve added in photos.,The food was tidy enough. Kids eat free. Plus the staff were all amazing. All in all a lovely chilled day and night, followed by a lovely buffet breakfast in the morning. Good value for bed, breakfast and evening meal through booking.com.

Pool was a bit small, but it was quiet and relaxing anyway…so no big deal. Otherwise nothing to even whinge about for us or our daughter.

I came down for Comic Con Wales at the ICC, which was straight opposite the hotel and only a 5 minute walk away and cross one main road. It was clean, air con was a great help after a long day. Room service excellent. Staff from reception to breakfast to room service were friendly, helpful and chatty.

Unless you wanted to go elsewhere than the ICC and didn't know the area, Veezu taxis were your main option to get around to local retail parks.

Ideally located for attending the ICC, albeit that the walk is up hill. Ample free parking. Friendly staff. Excellent breakfast. Large comfortable bar area. Nice pillows. Comfortable bed. Good, all day menu.

No lifts. Incredibly hot upstairs corridor. TV was not working when we arrived. Minimal wardrobe space. Small bath towels. Limited selection of real ales at the bar. Constant traffic noise from M4 if you opened the windows for fresh air..

Friendly and efficient staff where nothing was too much trouble and there was always a smile on their face. Exceptionally clean and spacious accommodation complete with air-con and wifi. Excellent selection of food available at the Restaurant but a bit on the expensive side especially if you you have family and are using the Restaurant for every meal!

The bar was very colourful and layed out really well ,bar staff very polite ,professional and interacted well . The breakfast was of a good variety and great quality ,again restaurant staff polite and helpful always maintaining facilities and food rotation was excellent.

Our room required carpet refit ie: stretched as it had wrinkles and had come away from edge gripper rods. Light shades need to be replaced as damaged old condition. The room and bathroom was overall very good.

Location was good for road links. Hotel was excellent. Food delicious and great variety of meals and prices. Breakfast excellent and really good value. Staff were amazing. Nothing was too much trouble.

A few more allocated disabled parking spaces would be very helpful and an electric point or extension lead by the bed to charge phones over night would also be helpful.

Excellent base for getting into Cardiff with easy access to motorways. Hotel very comfortable and staff obliging. We stayed here 2 years ago for the Speedway GP and the grandkids wanted to stay here again because of the pool .

Nothing really . Would have liked to have been quoted a price including breakfast as Holiday Inn Express does include breakfast?