Rooms were a bit dated but very clean and great value for money so we didn't expect 5 star accommodation for the price we paid we were actually pleasently surprised.the rooms were very hot but we did ask at reception for a fan and they brought one straight away.staff were absolutely fantastic anything we needed they got for us straightaway they went above and beyond and couldn't have asked for more.

Just the rooms being too hot even though we had a fan which did help a bit but it was still hot so struggled to sleep sometimes.i like being cooler though so I think its just personal preference others might like it really warm so it's not a bad thing.

Everything. Fantastic value for money. Perfectly located for us, easily accessible straight off the M4 and then straight back on again - no having to negotiate complicated roundabouts etc. Free parking, WiFi, flat screen TV, large comfortable room (we had a family room for just 2 of us). Large bathroom with shower and bath, very clean. Tea and coffee making facilities. Also in reception there were tea and coffee top ups and a microwave - very thoughtful. Breakfast to the value of £10.00 could be purchased with vouchers costing £7.50pp and redeemable at the onsite food outlets. A 24 hour McDonalds and 24hr Smiths meant that you could get pretty much anything at any time.

Nothing we were pleasantly surprised.

There was adequate parking right in front of of the entrance. Disabled parking was closest and even though shared with the service station there was still plenty of spaces. The staff were very helpful especially in explaining where the bathroom light switch was because for the first night I couldn’t find it and had to sleep with it on (including the fan). As an idea, because they do make attention to how to activate the electrics for the room by sliding the key fob into the slot, why not have a mock up on the front desk to demonstrate and which would also highlight where the bathroom and main room light switch are?? Just an idea. Incidentally, the shower was awesome!!

I had no major issues, anything I did have was sorted quickly and politely.

The Receptionist was very helpful, friendly and welcoming as you would expect. It's a hotel on a Motorway service's (if you're a light sleeper, bring ear plugs) it was clean & tidy. It had extra pillow's if you needed them, a variety of tea bags and coffee, so you can make it in your room, a hair dryer (we didn't use it) free WiFi, free overnight parking, bottled water, the hand soap and body wash in the bathroom were surprisingly nice, didn't dry your skin out. There is the food court right next door (M's is 24/7) you can eat in or take away. We had Vegan breakfast burgers from Leon, we've never tried Leon before, they did the job. WHSmith, Costa there were some smaller food stands just outside, however we got in late Saturday & left early Sunday so they weren't open. There's plenty of options for everyone.

Some of the small Children who were staying, were running up and down the hallway late in the evening.

This is not the first time my family and I have stayed at this hotel (10+ nights totally), and we always feel comfortable and relaxed. A quiet place (at least when the windows overlook the backyard), excellent value for money, but most importantly - the staff! All of these lovely ladies are very polite and friendly, caring and exceed expectations. I feel like a very welcome guest, as if I came to visit my relatives :) We would love to stay here again. Thank you so much!

Did not have breakfast.

we had very little sleep as guest in room over ours paced the floor all night and sometimes banged wall (that is what it sounded like) we realize this is by no means your fault, but when constructing new premises insulation for sound between floors be improved. We enjoyed being at Days Inn and Ann receptionist was very pleasant and most helpful. Hoping these comments will be of use to you. Many thanks Ann Emery

Staff was friendly and supportive. e.g extra pillows and fan provided on request Room, Toilet and towels were clean and tidy Nice warm, quiet and comfy room Free parking and wifi

No lift to first floor, or at least I did not find it. A microwave at each floor could be nice although one is provided on ground floor Wifi was a bit slow A bit far from newport city say 15 minutes drive but not bad

The room was very comfortable and just suited our needs. The lady at the counter ms Zambila was very helful snd quick. She even upgraded our second room st no extra cost. I had emailed earlier with a request for late checkout and affitional bed in room. Both were taken care of The place is ideally located on the motorway if you are touring the area .24 hojr macdonalds and wh smith next door

Nothing really. Maybe the fact that there was no lift and the washroom sink was a bit blocked. Well worth the money.

The room was large with a typical hotel shower room with toilet and basin, ok for one person at a time, but all in all functional and very clean. The hotel is placed just right for visiting Cardiff and Bristol. Go to Donny's café in Magog village which is very close, better than the offerings of the attached services.

All was OK.

Very big room for the price and has sofa. Shower was hot and good water pressure. Of course the convenience of being at a service station in terms of parking, restaurants etc. Everything you need really.

Minor gripe is room is a tad old-fashioned; could do with some ceiling lights and a plug socket next to the bed