Car park payment Time limit on pool use

Staff were very friendly, we stayed in a signature room which had plenty of space and had breakfast in Steak on Six as part of the deal. We were told this was a fine dining experience, which was a bit of an exaggeration as the Olive Tree had more selection, I guess it was quieter upstairs, though. Talking of quiet, do not think you are going any lying on a lounger by the pool! This area is noisy. Steam Room and Sauna were clean, and there was a plunge pool.

I'm not sure what this hotel wants to be. It used to be an upper-class hotel where you would go with friends or partners for rest and a quiet space. Now it is a family hotel and to be honest family's with a fair amount of money as activities for the younger people are extras. So maybe that's where it sits, a family hotel for well-off people. It's not a romantic getaway. Guess it's working for them.

Everything was amazing will definitely return..only problem was the company we booked through..we asked if we could change it due to certain circumstances and we paid the insurance for cancellations..but unfortunately they would not changed the booking and therefore we arrived to late in the evening to get the full experience .. ect booking a meal and using the full spa .. never will we book through them . But the hotel was amazing thank you Celtic manor for our stay .

The company we used to book you... We will never use them again

The hotel was nice enough, basic but you had everything you needed to hand. The spa was not open at the main resort however there was a shuttle service to the other site so that we could use their facitilites.

I didn't like that they would not allow for 3 adults to get a room even though some of the rooms were large enough, felt like a money making exercise, especially dring the graduation season. Also I thought that the grill restaurant, again at their sister hotel is absolutely awful, service was poor and food basic with no seasoning. I think research needs to be done in regard to what food produced in southern america should look and taste like before placing it on your menu.

- the spa facilities using the sauna, jazzuii, and swimming pool. - Relaxing weekend, enjoyment, and spending good quality time with my husband. Breakfast was so delicious, nice variety of choice My husband liked using the gym facilities A couple of massage treatments were nice and romantic - staff members were really nice, friendly, welcoming, and helpful. The hotel is very clean and tidy. - the view is lovely to see There's lovely food restaurants near the hotel.

The massage was only 50 minutes it should have been at least 1 hour long. Also, the massage treatment was too expensive. - the hotel is too expensive . I didn't like the idea that there was a time limit using the spa facilities. - you have to pay money for the car parking. The location of the hotel is too far it should be a bit nearer. - getting to the hotel was hard it was very steep and hilly.

Staff were fantastic Aga- a huge thanks to Aga at the Olive Tree she found my grandmothers walking stick and brought great relief to my her. Aga went above and beyond to support us. Richard- concierge I cannot thank you enough…. I had a very distressing experience of having got lost and ending up one of the golf courses with very little reception. Richard was amazing and managed to make arrangements for the security team to come and look for me. It took over an hour for them to locate me but Richard remained in touch with me and spoke with me when he was able to gain connection. I will never forget his patience and gratitude to me at such an anxiety provoking time. Many thanks to you Richard and the security team at the Celtic Manor.

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Loads to do at the property, activities, spa, loads of restaurants to try even a shop. It was full of facilities and choices. Staff are lovely and very helpful. The choice of restaurants are endless with beautiful food. The spa was lovely with a nice big pool and a treatment room with loads of choices

The booking treatments online didn’t work for us, we had to ring up and book, I also filled a form in to get help with the booking and no one got back to us. We did not have robes in the room, but the lovely Spa staff gave us robes. Parking is expensive especially when you’re paying so much for the room and facilities already.

Great staff, location and decent room. The beds were very comfortable and the room was a good size. The breakfast buffet was very well stocked and again the staff here made the difference.

The decor seemed a tad outdated in the room. The balcony doors didn’t open. There were only two coffee bags for two adults overnight and there were several hairs in the bed on arrival. There was one and a half toilet rolls for a family of three and its quality was dreadful meaning you needed to use more. The food for the quality is pretty overpriced.

Grand Place made you feel like royalty ,the only thing that let it down for me was the hot tub not working I don’t understand why there is a separate hot tub for females and another hot tub and a different room for males. Don’t you think it would be a lot better if the hot tubs were out by the main pool so that you could get into them as couples or families?. as for the stuff unbelievably kind go out of their way to help you , it’s the best hotel I’ve ever stayed in where the staff has been so helpful , definitely stay there again .

the overall venue, it's location.. the staff, the decor.. everything was quite impressive!

being told the disabled parking is 200 yards away (by one of the drivers in the black minibuses) only to then establish that there is disabled parking in the underground carpark - bit disappointing that!! the breakfast was poor! - the eggs have been sat under the heater for that long they are now solid, the bacon and scrambled eggs were the same.. "gluten free toaster" but no idea where the regular toaster or bread was. no tomato juice option at drinks station, overall for a £20 breakfast the Premier Inn delivers better and i stopped using them because their quality is so poor.. you really must do better in this department.