Upon arrival, the receptionist was extremely friendly and welcoming. Even though we arrived two hours earlier than the check-in time and were tired, our check-in was completed in just two minutes and we went straight to our room. The room, bathroom, and toilet were spotlessly clean, and the bed was very comfortable. All the staff, especially those in the kitchen, were polite and friendly. The breakfast was excellent and of high quality.

Every things

The room was lovely and the air conditioning worked really well. Tea and coffee-making facilities were excellent and the hotel provided a hair dryer and ironing board.

The issues I had with the room were very specific to me rather than general issues with the hotel. The rooms appear to be designed for taller people, I'm 5 foot tall and have mild mobility problems, getting into the bed was difficult and i risked falling when doing so. The TV wasn't great, picture was blurry and was designed to pair with guests devices, I don't use a smartphone and didn't have passwords with me to use the additional options. The hotel use duvets and no sheets, it was far too warm for a duvet so I had to sleep without a cover which isn't something I would normally do.

Most went well. The staff was friendly and helpful.

Problem with the shower being slippery and though I requested something to place in it to avoid an accident, nothing was provided. Nobody hoovered under the bed or perhaps at all. A beaker fell under the bed and I had difficulty reaching it. Finally I fished it out two days later. Also there were crumbs still on the night table after the cleaning staff had been. However the bathroom was spotless and I enjoyed my stay with you.

The room was really good, very comfortable beds for my son & I plus the bathroom was clean, modern & well equipped. Great Shower & cleans towels were provided with out asking for the last night of our two night stay. The continental breakfast was good but needed more cereal options, the coffee barista machine was really good, all made from fresh beans. My son & I really enjoyed our stay, the staff were always happy to help :-)

The room temperature control was not that easy to use as the room was chilly on Friday night but much better on Saturday night. The cooked breakfast was a little underwhelming on the Saturday, the sausages were rubbery in texture & the bacon was streaky, not to my liking. The eggs were passible & the plates would have been better warmed. The Sunday continental breakfast had reduced options, no yoghurt. We didn't have the cooked breakfast as we had an event to get to Sunday morning.

The room was spacious, the breakfast was nice, and the room was clean. The toiletries included were Elemis and were of good quality. The bed linen and towels were clean. The TV was of a good size. There was a good amount of parking available. Despite being close to the motorway there was no road noise in the bedroom.

There were only decaf coffee sachets in the room, no normal coffee sachets. There were no mattress or pillow protectors on the bed. These are very minor issues that would probably have been resolved if we had asked, but as we were only staying 1 night we didn't bother.

Great location, easy parking with loads of space and good modern facilities. Good linen and clean throughout the hotel. Reception staff all lovely and happy to help.

Can’t really rate the room as we were given a disabled access room we didn’t need- which if we had needed it I would highly recommend as fantasticly equipped. For us it brought the slight fear of accidentally tripping over an alarm cord all night long and the bathroom was tricky to navigate around all the handles and ropes. Breakfast wasn’t great- skip it and the terrible coffee machine.

Didn’t have breakfast as going to our daughters for breakfast with grandchildren. Bed very comfortable as in the caught a bug so stayed in bed Xmas day and Boxing Day

I think staff training needs looking at. Not reception staff but bar staff and serving staff not very good at all. They were not attentive although the older lady Claire was trying to teach them what to do. There were 10 of us for an evening meal but not sure about your menu. I know you were thinking of Mediterranean but l just wanted soup but not the soup that you had. Please put a couple of British food. Thank you

Lots of free parking, nice clean and open reception with friendly staff, large and clean room, good showers with controls reachable without having to be in the shower, great toiletries, hairdryer and iron/ironing board, quieter room as requested. Just a short drive from Magor for pubs and restaurants. Breakfast buffet was great especially as included in the rate we paid. Good value overall, and our first time staying at a Tŷ hotel. If the rates stay consistent we’ll definitely stay at one again.

Not enough tea bags and milk sachets in the room, but I went to reception to ask for more so were given a little more. Pillows could be more comfortable but ok.

We were based here for a family wedding - the bride left from here for the church. All the staff were very helpful - especailly Chelsea. I spoke to her on numerous occasions (I expect I drove her mad!!). Any questions or requests were quickly dealt with and nothing seemed to be too much trouble. It made a rather hectic weekend go without any hitches with the accomadation. We actually booked an extra night.

Breakfasts were adequate, but on Sunday they ran out of yoghurts, fruit juice & pastries.

Breakfast was an all you can eat delight that I booked on the day, the room was large and comfortable - with an excellent shower - and the bed was gloriously comfortable. I was expecting a small room and budget level facilities, and I certainly did consierably better than that. I've never used this chain before, but certainly will look for them as a preference in the future.

I was mildly suprised by the provision of a security deposit when I first arrived - but it was refunded promptly and the break fast was able to be added into it (rather than paid for seperately), so no real objections. In fact it turned into a positive - my checking in and talking about that was excellent customer services and showed really helpful staff.