Hotel is in great location, clean, most staff friendly.

Yes, it was the rugby weekend so value for money doesn't enter the equation. Always get ripped off no matter where on these occasions.

The reception staff were very kind and accommodating

The spa facilities- the pool didn’t feel particularly clean and the steam room was out of order for the duration of our stay. My sister and I had a lovely couple of nights staying at the Hilton. However, we were staying there. However, we were staying there on the weekend of Billy Joel which made the price of the room 3x more expensive. All the hotels in Cardiff had priced their rooms the same so it was unavoidable. The hotel is adequate and but not good enough for the price we paid for it.

The room pictures shown on booking.com did not match the actual room. I was expecting something spacious and got the standard can't-swing-a-cat shoebox. I did complain and the excellent and helpful Chiara put us in a slightly better room and provided suitcase stands so we at least had somewhere to access our clothes (no dressers in rooms). All the front desk staff were very helpful - Chiara and Adam are names that I remember, but all other staff were very helpful.

Small room size compared to deceptive pictures on Bookings.com. A faulty fire alarm that emptied the hotel at 4 in the morning! The expensive overnight parking does not access the hotel directly - it's in a dungeon-like basement with very tight parking spots. You have to walk up the down-ramp to get out of the parking.

The staff were incredibly friendly and helpful when we checked in, explaining everything in detail. We were offered access to the swimming pool and gym facilities as part of our stay, which was a great option, though unfortunately, we were too busy with work meetings to use them. The rooms were spotless, spacious, stylish, and very comfortable. I would highly recommend having the breakfast—having stayed in many hotels for work, this was by far the best breakfast experience I have ever had. The continental selection was excellent, including yoghurts, nuts, dried fruit and compote, pastries, and much more. The fruit juices were delicious, the coffee was lovely, and the cooked breakfast was fresh with a fantastic selection. The scrambled eggs were absolutely delicious! Even the chef behind the hot breakfast counter was friendly and wished us a good morning. Everything was beautifully presented, and nothing ever ran out, which can be a challenge during busy times. The dining room staff were also fabulous. As it was my first time staying there, they took the time to explain everything to me and made a real effort to wish us a great day as we were leaving. If I could, I would give the breakfast a 100-star rating—five stars simply aren’t enough! The 12 o’clock check-out was a fantastic option, even though we had to leave earlier. Many hotels have late check-ins and early check-outs around 10 am, so having a later check-out was a great perk. When we checked out, the staff were once again extremely helpful, allowing us to store our luggage while we attended meetings, which was incredibly convenient and meant we didn’t have to carry it around the city with us. Overall, an outstanding experience—I would highly recommend staying here and I will be returning anytime I am in Cardiff.

One of the lifts was out of service which wasn't a huge issue, just waiting a little longer for the other one to make all the drop offs.

- Staff were lovely especially at check in and breakfast - Our request for a castle view was listened to and we were also given some nommy cupcakes after mentioning that it was our anniversary - breakfast was delicious with lots of choice - rooms was lovely, loved the different lighting options - good size towels provided

- pity there was no bath and it would have been nice to have two hand basins given the size of the bathroom - changing rooms and pool area looking tired - pieces of grit in the pool - part of the pool was cordoned off due to private swimming lessons which made the rest of the pool v busy - people hogging the spa bath - frustrating although we recognise not the hotel's fault

Comfy bed plenty space

The breakfast facility’s dished my breakfast then asked for toast go next door so other people waiting the time I sat down breakfast cold so never eaten it couldn’t be bothered to look where the tea facility was so no tea. My friend had her breakfast even coltish .I like my breakfast hot. I like a well done egg which you don’t get the choice gen it would more time waiting. On line I made a request for champagne in the room with bucket ever got it. Then was going to send Rosa up then I had to go to the bar with the check in lady does know one know champagne then Paulina sorted it

The staff here were extremely friendly and helpful. I arrived far too early for check-in but asked at the front desk and they had a room ready so Chiara was able to check me in straight away which was much appreciated. The bedroom was clean and well appointed and the bed was very comfortable. The location of the hotel is great, very central but there was an extra layer to the window and I heard no noise from the street. At night there were bouncers on the front door and I felt very safe here as a solo female traveller.

The breakfast buffet had a good selection but the hot food could have been hotter or fresher, it seemed like some of it had been sitting under the chafer for a little while. I also could not find a small jug to bring milk back to my table for tea- minor, but a bit annoying.

We booked the executive king room with castle view & the room was really clean & well kept. The castle view was also really nice. Breakfast was delicious & well-stocked. The hotel is in a good location with an NCP car park just a few minutes walk away & is a short walk from the Utilia arena & St David's shopping centre.

Our room was not ready until just after 5 p.m., which made us late for our reservations at 6 p.m. We were offered a complimentary drink as an apology at 4 p.m., yet the drinks took so long that we didn't get them until after our room was ready. I don't understand why it took over an hour to make 4 drinks when there were around 10 people in the bar in total. There was a fridge in the room but it was not cold at all, we put 2 drinks in there overnight & it didn't chill them in the slightest.

Breakfast was great, plentiful options in both food and drink. Hotel facilities were great, indoor heated swimming pool, sauna, steam room and gym all included in the price. Executive lounge was good too.

Although we don't watch TV, as we were out most of the stay, the times i did switch it on, the signal kept dropping out. An option of having a fan in the room would be good, as we did find it a little too warm, but we're all different, and i suppose if we did mention these niggles, the hotel would of sorted this out for us.

The hotel is very clean and my room with a view of the castle was lovely. Very comfortable bed and massive bathroom with a very good power shower. The pool was a big pool and plenty of space in there. Great location for the castle and parks and the city centre. The 2 meals I had there were fantastic and the breakfast was great. Just need a vegetarian sausage to go with the cooked breakfasts like they do at the other hiltons.

The pool was only open 8 till 8 so it was difficult to go for a swim and then breakfast in time. The changing rooms at the pool need updating and it needs a costume dryer. It could also do with a paint and so could the showers. The one lift was not going to floor 4 for a couple of days. The room was lovely but small for an upgraded room. I did not like there were no draws in my room and the wardrobe was so small and front facing so can't get many clothes in it.