It was quiet inside. The room was big. The luggage store was very useful. Tea and coffee in the room.

The noise from outside was very loud all through the night. I booked this hotel because we wanted twin beds, I also asked for this when I checked in online, but we were given a double bed in a disabled room. The pillow was very thin. Extra pillows should be available in the room. I would like a socket on both sides of the bed as I use my phone as an alarm clock.

Good location - It's in the city centre, nextdoor to the shopping mall.

I have travelled with Booking a lot, but never have I been so spammed with emails from a hotel! All to take more money from me, e.g. asking me to pay £35 for a bunch of flowers for my birthday... The staff are poorly trained, with 1 guy at the reception plainly rude. At checkout the lady asked me how my stay was and I said fairly ok, to which she closed the conversation. Only 1 lift was working, the other was broken for the entirety of my stay. Breakfast is poor quality. Radisson is claiming to be sustainable but in reality it's a disguise word for cheap. Oh and bring face towels with you, they only provide bath towels.

Reception staff were great. A man (don't know his name) ensured my Mum had a room with an accessible bathroom and that we were all on the same floor. very much appreciated. Other staff, cleaners, bar, restaurant etc were also professional and friendly. Location is great for Utilita Arena and the shopping centre. Also useful to have a car park

One lift was out of action, so meant we often had a lengthy wait. Stairs were not an option for my Mum. The interior apart from reception area needs a bit of TLC. The car park price is pretty steep, £45 for 48 hours ! Breakfast is ok, but staff were busy and not able to keep replacing food or cutlery etc, therefore we had to find someone and ask.

room - good size for 3 adults, and the bathroom was spotless - important! locaiton - very convenient to city centre/restaurants etc, especially as one of us has mobility isssues foyer - very relaxing and ideal to converse/socialize in comfort. breakfast - very good, but maybe not as good as 2 years ago when there were more choices, e.g. scrambled eggs was the only choice, however, the staff member was very accomodating and the chef provided me with my request for a fried egg. Not such a veriety of fresh fruit as previously - sign of the times probably. Would definitely return again,

The location was fantastic, so close to restaurants, shops and entertainment, directly opposite the utility arena! The room was adequate, it wasn't that big but there was plenty of room for two people, there was complimentary drinks and all the usual stuff you could want (iron, lamp, kettle, extra pillows, slippers, cups and all bathroom soaps and shampoo) Breakfast was great, there was a hot buffet, potatoes/bacon/beans/tomatoes/eggs, also fruit, toast and bread, cereal, jams and marmalade and my daughters favourite the huge jar of self dispensing Nutella spread! Lastly there is a Tesco express a 30 second walk from the front door.

I could easily pick out lots of little things that weren't perfect, the bathroom door was a slide door and didn't always shut properly, it didn't matter to us as I stayed with my daughter, the room was also quite hot during the night so we opened the window, however as we were right in the city centre it was quite noisy! The first night sleep wasn't great, however the second night was spot on, we had the window open in the evening and shut it overnight, perfect solution. I would happily stay here again despite any of the little things, also nothing big enough to actually complain about.

The staff were great, the room spacious, with good views, and the beds super comfortable. It was nice to have an opening window in a hotel! The water was at a good temperature and pressure in the shower. The welcome jars of snacks were a nice touch in the lobby, and the location couldn't have been better for the Utilita Arena. Downstairs toilets were clean and the building airy. The pastries at breakfast were delicious, and good quality bacon.

The room was a bit tired, and some stains on the carpet near the bathroom. The toilet wasn't clean on the outside... fortunately I had antibacterial wipes and dealt with it. The taps weren't attached securely to the wall, and a very annoying tiny step into the bathroom which led to several stubbed toes. Only one lift working, which led to large waits, seems to be an ongoing issue given previous reviews. Breakfast was rather disappointing, only scrambled eggs which were rather watery, powdered milk in the coffee machines and it took forever to get breakfast due to the queues.

Staff where friendly and really helpfull. I really appreciated there being a medical fridge/freezer for guests in the office so i could attend to a knee injury with my freezer packs. Room was great for one night.

the only downside was it was very stuffy, as there was no way to open the window as it was locked, even through there was an internal safety hinge in place to prevent wondow being opened fully. There didnt appear to be a way to lower the temp in the room as there wasn't individual air conditioner, but it was also an extremely hot day in cardiff.

The property was in the perfect location, 5 minute walk to Cardiff queen street train station. Directly opposite the utilita arena and a few minutes walk to the St David’s shopping centre. The family room we had was a great size, the beds were large and extremely comfortable. All staff we met were so friendly and helpful. Luggage storage was ideal too.

The room was a looking a little tired, the paintwork on the bathroom door was very scratched and peeling off for example, it could do with a freshen up. The tap for the bath did not work very well, it was impossible to run a hot bath, the shower worked fine but not the bath. Which was a shame as I had small children with me wanting a bath but did not effect the enjoyment of our stay.

The location was fabulous and the room was lovely and clean. The restaurant was closed that week in the evenings but no hardship with so much on the doorstep. Reception gentleman was very helpful and friendly. Breakfast was also good

But we asked for a quiet room and within the hotel it was , but outside noise went on until the early hours and then delivery vehicles started at 5.30/6. So no rest for the wicked. A know you get noise in a city centre but this was a lot of it!!! The chambermaid was a little too eager on checkout day and started our room whilst we were having breakfast even though checkout was midday. This made us feel we should pack up early and go.

1st time staying at this hotel. It was within walking distance to the city centre + beside the motorpoint arena, sports bar, cinema + st david's carpark. It was very nice, clean, lovely spacious foyer areas. This even had a pool table. Foyer was very festive with christmas decorations and trees up + music playing. Room was on the 3rd floor + little or no noise from traffic outside. Never had breakfast here though. We were out every day meeting up with family.

All payments in hotel - either at bar, playing pool or to pay hotel bill was card only. (I just personally prefer cash though). In bathroom when you put on the light the extractor fan comes on. This can get so noisy especially at night/early mornings when up at bathroom few times (medical reasons). Lighting was very poor in the bedroom. Tea/coffee facilities but no biscuits available. There was a safe in the room but it didn't work. There were 2 arm chairs in the room but no cushions. Bed was solid + the pillows were too soft.