Only gave us 1 keycard for the room. If we wanted to go to different places it made it difficult because we only had the one card. I asked for a second one and was told no.

We stayed at Novotel Coventry last weekend with our family and had a fantastic experience. The hotel was clean, comfortable, and family-friendly, but what really stood out was the excellent service. David looked after us so well – he was attentive, friendly, and went above and beyond to make sure we had everything we needed. It really made our stay special. We’ll definitely be coming back and would highly recommend this hotel to anyone visiting the area.

Their lift function as most of time one of the lift was broken. Secondly we had to pay for parking which was quite expensive.

We like the location, walkable to city centre and bay. But we preferred to take Uber on our 2nd and 3rd day which is cheap for a family. The pool is big and clean. My daughter really enjoyed it. The gym is cool and my husband was happy about it. The breakfast is good but less options. The room air conditioning is nice and the bed is comfy. We had a good sleep. I’d like to thank the Male reception staff who gave a surprised dessert (Welsh cake) and sang happy birthday for my husband. Kuddos to you. We’re not able to get his name.

The wall in our room in 345 was disgusting. Must need wiping or thorough cleaning to remove buggers everywhere. See photo attached. Previous occupants doen’t know how to use tissues I gues. Pls place one box of tissue on the bedsise table. I suggest cleaner must check this corners as well not only changing towel and bedsheets. No fridge available on our room. Previously we checked in at Novotel Liverpool and our room has fridge.

I liked the spa facilities and the hotel is very cosy

We had staff opening our room doors in the morning so we didn't feel like we had much privacy one morning she knocked on and gave me a very short amount of time before she opened the door herself and let herself in to the room. The second morning the staff member just let herself into our room what if we were getting dressed or asleep. The air conditioning also did not work in our room so it was very warm at night. Also a few stains on furniture. There was a woman working on reception that was no help did not speak to us once and was very unfriendly.

Liked the centrality of it. Loved the dining room and the Banksy theme artwork. Loved breakfast. Loved the Bed.

The water didn’t get warm the first night I had a shower. I let staff know and I made sure I had a shower in the morning the next day in case it was a heating up thing. Also stains on the carpet along the hallway hit my eyes even though I really wasn’t trying to notice them. Staff were very attentive in recording the concern about the water! Also most expensive hotel I’ve stayed at across England, Scotland and Wales. Not sure if that’s a normal relative charge or if it was due to rugby.

Rating: 8.5/10 I recently stayed at Novotel Cardiff and overall had a great experience. The hotel has good amenities especially the gym and pool, which I really enjoyed using. The food was a pleasant surprise. I ordered their Welsh beef burger and honestly, it’s one of the best I’ve had so far, really flavorful and well-prepared. Breakfast was what you’d expect from an English hotel, no complaints there, but what stood out was the service. The restaurant staff were commendable-friendly, efficient, and made the dining experience enjoyable. One issue during my stay was with the air conditioning in my room, which wasn’t cooling properly and made the room uncomfortably warm. Receptionist W. was very helpful-he provided a fan on the first night, and when that didn’t help, he offered to move me to another room. Unfortunately, the new room had the same temperature issue and was a downgrade from my original booking. However, W. made an effort to make it right by arranging a partial refund and offering a complimentary breakfast the next day. Receptionist M. was also very attentive and assured me they’d provide a more tailored experience on my next visit, which was appreciated. Despite the aircon issue, the overall service, food, and facilities were excellent. I’ll definitely consider booking again to give them another chance.

The staff were very friendly and helpful especially Anthony as he moved us to a different floor and room due to the room next door making a lot of noise. Anthony was very understanding very good at his job. Everyone at the hotel experienced in what they did the room were lovely and clean and tidy swimming pool was lovely as well. Also the hotel smell beautiful when entering which made it very inviting also the food was excellent and breakfast was really nice well done to all.

The only thing I didn’t like was the noise from The room next to us when we arrived as the children were screaming, shouting banging doors and knocking on Late at night and early in the morning, which I did complain, but it was sorted out straight away.

I loved the restaurant downstairs, breakfast was great, the rooms clean,the staff very helpful, and water warm also. There is a parking outside, so big advantage.There are toilets downstairs, well maintained . I would recommend staying and we were very happy with our choice, apart from the swimming pool:-( but the sauna cheered me up:-)

Unfortunately the water in the pool was horrible:-( I haven’t seen such a dirty water in any pool and you could tell by even looking at it. I was struggling to find a water toy in the bottom - visibility really limited!!swimming was actually unpleasant!! In addition to it ,people using the pool were not wearing swimming hats at all…:-( please sort it out because the hotel was really nice overall!It was a pity there was no fridge in the room.

Kids had hours of fun in the swimming pool and the changing rooms were very clean, very quiet in the pool so we chose our times wisely! The restaurant was trendy and the food was great, staff were lovely and the reception area has a lush smell!! Close to all the places we wanted to go to.

Sauna was out of order which was disappointing and for a family of four the room was very small, the sofa bed was not enough for two teen boys and they had one pillow between them, no phone to call reception so had to go down and ask for one, to be told there were no pillows left in the hotel! No plugs near the bed so phones needed to be charged the other side of the room and only two cups on arrival for four people. not accommodating for children in the room, teens like tea too!

The pool was a hit with our kids, we went every day. The pancake and Nutella machines at breakfast were also popular. Reception staff were friendly and helpful. Good location about 15 minutes walk from Cardiff Central and Cardiff Queen Street stations. We walked into the city centre most days, enjoying trips to the Cardiff Museum and Bute Park.

In some areas cleanliness could have been better e.g. under the grip mat in the changing room and around the door of the sauna and steam room. Both gym rooms need the sanitiser spray refilling. Some vegan sausages at breakfast would also have been an improvement.