The hotel was in an excellent location directly on the main shopping street. It was close to everything we needed, for example, the museums and the castle and only a short walk down of about 35 minutes to Cardiff Bay. The breakfast was exceptional with plenty of options and a nice calm vibe in the restaurant room. The staff were so helpful and very friendly and worked hard to accommodate our small change for the breakfast time once we realised we wouldn't be able to get up so soon! We asked for a quiet room and they were able to accommodate this easily with a room on the second floor. All in all, an exceptionally good value hotel with a high end experience.

Staff were incredibly friendly and helpful. Breakfast was great, beautifully set out, lots of options for vegetarians.

Just a note - if you park at greyfriars the lifts are broken so if you have lots of heavy suitcases you might struggle! Also didn't let me pay at the paystation. You have to pay at the pay station to use the hotel discount. I had to ring the NCP customer support number and they adjusted the amount online and I could pay via their website (not the app though).

Great central location. Staff were friendly and efficient. Room was a good size and the provision of bathrobes was useful. Restaurant was convenient and the food was good. Breakfast was self service but a good range of food available.

Disappointed that there was no muesli at breakfast, only sweet cereals in individual boxes. Food from the hot buffet was not always very hot. Lapsed maintenance in the bathroom- small things which should have been fixed without us having to point them out. Heating/air conditioning wasn’t very responsive.

Friendly staff, comfortable and spacious room, lots of choice for breakfast, good central location.

We paid for a superior room which included a complimentary mini bar. I had read that we had to request that it was restocked, so after our first night I requested that items were replaced, and most were. On the following morning I asked for it to be restocked again but when we returned to our room, nothing had been replaced. I asked again (reception staff were apologetic and said they would put in another request), but nothing was provided that afternoon/evening. We had paid extra for this, so I did expect items to be replaced each day - only a minor issue, but it did mean we had to buy a couple of items ourselves.

Liked EVERYTHING. Standard room is spacious, well decorated, amazing monsoon shower with hand held option too, bath towels, and beautiful luxurious toiletries. The breakfast buffet was the best have ever seen. Everything from guacamoli, parfaits, seeds, muffins, croissants, pastries, cheese, selection of breads, vegan choices to full hot buffet and the choice of specially cooked items. Even takeaway cups for an extra coffee or tea. The staff were so friendly. The restaurant dinner was special. The location of the hotel is in the centre and easy to reach every area.

The location is ideal when visiting Cardiff, right in the centre within easy walking of the railway station and all the centres attractions, pubs & restaurants The rooms are spacious and clean, the walk in shower is amazing with plenty of hot water and toiletries. With its roof top bar and restaurant it offers a chance to stay in if you desire to. The staff are very helpful and pleasant to deal with. You get the chance to start your day with an amazing breakfast that fuels you for the whole day, all in all, I would gladly return to the Indigo in the future.

There were just a couple of niggly things, the bed, while big and comfy was “noisy” the springs made a noise if the other person moved around a lot or got out of bed, the sink in the bathroom drained very slowly and the built in plug wouldn’t stay up.

Very nice and comfortable boutique hotel. The size of the room is huge, the amenities amazing and shower was great. The breakfast is delicious, a very good value for money. The staff is very nice and helpfull. The location is amazing for someone not having a car: in one of the classical Cardiff arcades, just in front of the shopping centre and near most of the shops and pubs, as well as only a short walk from the bus and train station.

The only con was the fact that the control of the air conditioning system was locked in our room and the staff couldn't unlock it, so we weren't able to control the temperature by ourselves.

Every time we visit this hotel, it's always lovely. The smell of the hotel is fab. Instantly smell as soon as you walk through the door. The staff are all so friendly and helpful.

The breakfast has changed since our last visit. Which threw me off. It was definitely better when it was table service instead of a self help buffet. I also tried to order room service about 8.50, called 2176 they said we can't order until 10pm when the night staff start. I then called reception to try and order through them as it states room service is available. Then then transferred me back to the other line to then be told to call reception back at 10pm.

Hotel Indigo is a lovely quirky boutique hotel in the centre of Cardiff, with excellent staff, a nice restaurant serving a top quality breakfast with ample choices and bathrooms that contain the best showers I have seen for a very long time. I have spent over 50 years in the travel industry, including some time as a hotel assessor and the Indigo ticks all of the boxes except one.

Our first room contained a bed with one of the softest and most uncomfortable mattresses I have ever experienced. I appreciate that it is a matter of individual preference, but having a good quality, very supportive mattress at home made me realise just how uncomfortable it was. We seriously considered changing hotels for our 2nd night in Cardiff but decided to ask Reception whether they could change our room. It was a Sunday night in January, so I knew that it shouldn't be a problem. They came up trumps. Without any fuss at all, they allocated a different room with a much firmer mattress and we got a good night's sleep to go along with the superb shower and brilliant breakfast.

Friendly professional greeting on arrival. Room was spotless and an acceptable size. Really comfortable bed, excellent shower and toiletries. The top floor bar and restaurant had some great views over the city. Breakfast was excellent and again the staff are a credit to the company.

Took a bit of finding being tucked away in a shopping precinct, I’m sure they probably tell you that somewhere but I didn’t see it. A point to note is their apparent bizarre pricing policy. Having enjoyed our recent one night stay for around £80 we thought we’d book again for a planned trip in November another Monday night but this time it was £411. A quick check online highlighted the incredible day to day variation of prices. I checked other hotels in the area to see if maybe there was an event causing a sudden huge demand but none had any changes to their normal rates, including IHG’s own holiday inn just up the road. Anything around £100 would be good value but £400+ is most certainly not.