The hotel was in an excellent location directly on the main shopping street. It was close to everything we needed, for example, the museums and the castle and only a short walk down of about 35 minutes to Cardiff Bay. The breakfast was exceptional with plenty of options and a nice calm vibe in the restaurant room. The staff were so helpful and very friendly and worked hard to accommodate our small change for the breakfast time once we realised we wouldn't be able to get up so soon! We asked for a quiet room and they were able to accommodate this easily with a room on the second floor. All in all, an exceptionally good value hotel with a high end experience.

Staff were incredibly friendly and helpful. Breakfast was great, beautifully set out, lots of options for vegetarians.

Just a note - if you park at greyfriars the lifts are broken so if you have lots of heavy suitcases you might struggle! Also didn't let me pay at the paystation. You have to pay at the pay station to use the hotel discount. I had to ring the NCP customer support number and they adjusted the amount online and I could pay via their website (not the app though).

Great central location. Staff were friendly and efficient. Room was a good size and the provision of bathrobes was useful. Restaurant was convenient and the food was good. Breakfast was self service but a good range of food available.

Disappointed that there was no muesli at breakfast, only sweet cereals in individual boxes. Food from the hot buffet was not always very hot. Lapsed maintenance in the bathroom- small things which should have been fixed without us having to point them out. Heating/air conditioning wasn’t very responsive.

We entered reception and received a warm welcome, the staff were lovely. It sounds weird, but the whole place smells great. The room was nicely decorated with an imaginative design, using music as the theme. The bathroom was well thought out. The shower was amazing and easy to use - the hotel has provided plenty of nice toiletries to use. We had a comfortable nights sleep. Added bonus of a hairdryer, iron & ironing board too. The location is excellent, in the centre close to everything you need. If there is any noise at night, you definitely don't hear it.

It's a small inconsequential moan. There was only 1 armchair. I'm sure in the larger rooms there are more.

This is a beautiful boutique hotel, it was our second visit, each room is decorated to a very high quality, every thing you could need is provided, luxury shower with top quality shampoo, conditioner, hand cream, bathrobes which were immaculate and luxurious. Towels again immaculate and plentiful. A full size iron and ironing board, full size hairdryer, bottled water in the fridge was a nice touch, the bed was large and comfortable both slept really well, breakfast was very good and plenty of choice and piping hot. Really enjoyed our stay, location is right in the centre of Cardiff with the Carpark within 5 mins, heavily discounted with your stay, definitely can recommend to anyone looking for a luxurious break.

Nothing

Friendly staff, comfortable and spacious room, lots of choice for breakfast, good central location.

We paid for a superior room which included a complimentary mini bar. I had read that we had to request that it was restocked, so after our first night I requested that items were replaced, and most were. On the following morning I asked for it to be restocked again but when we returned to our room, nothing had been replaced. I asked again (reception staff were apologetic and said they would put in another request), but nothing was provided that afternoon/evening. We had paid extra for this, so I did expect items to be replaced each day - only a minor issue, but it did mean we had to buy a couple of items ourselves.

Liked EVERYTHING. Standard room is spacious, well decorated, amazing monsoon shower with hand held option too, bath towels, and beautiful luxurious toiletries. The breakfast buffet was the best have ever seen. Everything from guacamoli, parfaits, seeds, muffins, croissants, pastries, cheese, selection of breads, vegan choices to full hot buffet and the choice of specially cooked items. Even takeaway cups for an extra coffee or tea. The staff were so friendly. The restaurant dinner was special. The location of the hotel is in the centre and easy to reach every area.

The hotel was located in a shopping arcade and was less than 10 mins from the stadium, where were racing that weekend. We were initially worried that it would be noisy but we asked for a quiet room and we were given one that was perfect and we were able to get a good night's sleep. The room was a good size and the beds were very comfortable. Being a member, we were also able to check out a bit later than normal, which was very helpful. The restaurant on the top floor was nice. All the staff throughout the hotel were very friendly and helpful. Great value for money.

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The location is ideal when visiting Cardiff, right in the centre within easy walking of the railway station and all the centres attractions, pubs & restaurants The rooms are spacious and clean, the walk in shower is amazing with plenty of hot water and toiletries. With its roof top bar and restaurant it offers a chance to stay in if you desire to. The staff are very helpful and pleasant to deal with. You get the chance to start your day with an amazing breakfast that fuels you for the whole day, all in all, I would gladly return to the Indigo in the future.

There were just a couple of niggly things, the bed, while big and comfy was “noisy” the springs made a noise if the other person moved around a lot or got out of bed, the sink in the bathroom drained very slowly and the built in plug wouldn’t stay up.

Very nice and comfortable boutique hotel. The size of the room is huge, the amenities amazing and shower was great. The breakfast is delicious, a very good value for money. The staff is very nice and helpfull. The location is amazing for someone not having a car: in one of the classical Cardiff arcades, just in front of the shopping centre and near most of the shops and pubs, as well as only a short walk from the bus and train station.

The only con was the fact that the control of the air conditioning system was locked in our room and the staff couldn't unlock it, so we weren't able to control the temperature by ourselves.