The staff were amazing and really welcoming. They gave us plates and cutlery and recommended a great Indian takeout which delivered to the hotel. They are definitely bike friendly- we were offered a locked room to store bikes but they also had lockable ’ cages’ outside if groups of cyclists were staying. It was clean and tidy, comfortable beds. The bar sold good beer and cider. The whole family worked hard to ensure we had a good stay. There were a lot or original features which I liked ..

The lift wasn’t working and the stairs were steep. It’s a busy part of Newport in the industrial zone so traffic was noisy with the windows open. It will be great when they can reopen the restaurant on site

It's an old builing clearly showing the effects of time, but also clear signs of maintenance. The facilites are basic, no possibility of anything modern like air con so a little uncomfortable in the heat wave when we visited. But, this was the best hotel mattress I have ever slept on! The room was impecably clean and really really big. The bar area was completely faced in period cermaic tiles, just like something out of a TV drama. Aged, but classy! An excellent full breakfast with a generous pot of tea.

If I have to find a negative it would be the size of the towels. Not a full bath sheet and on a hot swaety day you might want to make use of the shower on more than one occasion and one medium towel each and a hand towel only. But we survived this 1st world issue!

We were welcomed by the very friendly & enthusiastic hotel team, who have recently taken on the refurbishment of this splendid hotel. Nothing was too much trouble & we really enjoyed hearing about the fascinating history of this previous dockers pub, which once boasted the longest terracotta bar ever built. 200 pints of beer & 200 glasses of whisky would be waiting on the bar for the thirsty dock workers after a hard day's graft. We really loved learning about the fabulous Transporter Bridge , just across the road from the hotel.

The car park is accessed through an archway on side of hotel. It does require careful driving, but it is very secure as gates are locked overnight.

The staff were absolutely lovely, about 20 minute walk from the city centre and the room was lovely! Great value for money, it was a shame that the evening restaurant wasn’t available (due to refurbishments) as I would’ve loved to try it considering how good the breakfast was at only £9! The staff were also very helpful and booked a taxi for me since Ubers were not available :)

The rooms were very spacious and well appointed for the price point. Bed was very comfortable and the bedding smelt fresh and clean

Some minor height related cleaning issues, and no USB plug sockets in the rooms, could use a bit of a refresh/modernise

A wonderful family run business. Made me feel so welcome. Helped with getting me taxi's, made sure I had clean towels. The stained glass windows were gorgeous. My room was modern and clean. The shower was amazing.

If you don't like traffic take ear plugs. But the traffic dies down at night. So wasn't a problem for me.

Nice place, staff lovely super chatty and great value. Breakfast was ok for what you pay for it.

Little run down around the edges and the surrounding area also a little grey and lots of street noise from prats beeping horns and blasting out music. Not the hotels fault but does impact the stay.

A really pleasant friendly hotel that makes you feel welcome. The bedroom was large with a lovely king-size bed and a big stylish bathroom. The staff were really helpful and kind. I cannot honestly say l have met a better host. If l come back to Newport l would definitely stay here.

I have no complaints.

Staff was very nice the hotel was nice but the location was a bit for not many shops around you have to go into town to get bits but otherwise nice and clean bed comfortable

Did not like The car part being short at half nine Add to park The road And They were not many Porking spaces

Was a very nice room and the guy who checked us in was very nice and helpful, really enjoyed my stay the bed was clean and comfy, the bathroom was nice, nothing bad.

Only thing is that it was quite hard to find the carpark and very narrow entrance and nearly scratched the car on the way in