Yesterday me and my partner stopped at the York Hotel for 1 night, this was such a lovely experience for us, we was greeted by a gentleman with a smile on his face, welcoming and professional, it was only minutes after our arrival we was given keys, instructions and exploring our room for the night. The room was just as expected, roomy with a double bed, private bathroom, tea/coffee, TV, hair dryer, towels. Although the room was slightly outdated the room was spotless and well presented. The bed was comfortable and the large window allowed natural daylight and fresh air into the room. We was not far from the restaurant but the noise traffic was not heard from the room. On the evening we decided to eat at the restaurant, They staff that served us (Amelia, Will and Crystal) was welcoming, friendly, well presented and very professional. THE FOOD WAS OUTSTANDING! I myself had a mixed grill where everything down to the peas was cooked with perfection and my partner had the ribs which was delicious! The restaurant had beautiful sea front views, calm and relaxing, the staff was helpful and took my allergies into consideration, they wasn't over to check on us to often leaving us to enjoy our meal in peace but checking in at the right times to remove plates, replenish drinks and ensure all was well with the meal. If I could of stopped longer I certainly would of! Me and my partner visit Westin Super Mare each year and this is the first restaurant we said we would definitely come back to affordably and excellent in many ways! Hats off to the owners, management and everyone involved in making the stay perfect! We will be back to visit again! (Hopefully next year)

The manager was excellent, sorted out the original room which was very smelly of drains, I wouldn't be happy to have paid £100 a night for a very small run down double anyway. But after speaking to the manager she was very accommodating and moved to a very nice room worthy of, £100 But no more, had it been high season I could understand but first weekend of April? But the restaurant and bar were of a much higher standard.

The fact that the receptionist is not available to speak to before 3 ? And not available in the morning for check out. The system of check in and check out needs a serious rethink. And the halls could do with a face lift to go with the rest of the place.

Room was a lovely size, we had a double and a single even though ther was only 2 of us. We had a partial sea view which was lovely. Location was perfect as we attending an event on the Grand Pier and this hotel is literally across the road. Breakfast had almost everything you would want, full English, buffet style, juice, tea, coffee, breads for toast. choice of cereals. I would have liked a croissant but it did not matter. Parking was really close (as not available at the hotel)

Room was a bit too warm with no option to turn the heating up or down, check out a bit too early (our event didn't finish until 2am!) No parking available at the Hotel, small multi storey car park just behind teh hotel which was fine for us staying in January, I am not sure what spaces would be available in teh summer as its for shoppers and tourists and is really near teh seafront. Extra £20 for the parking (not bad really, Friday afternoon to Sunday afternoon)

The staff are extremely welcome and very helpful, the buffet breakfast was hot everything morning and cooked perfect, they have a fantastic choice off lunch and main meals, that are very reasonable prices, it's very clean and house keeping is everyday with fresh towel changing bins cleaning, there also very friendly. The beach is located straight out the front off the hotel, and the overnight parking is in the multistorey car park at the back, which is very secure. The town centre is a 5 min walk, it's a perfect location to get to all the shops, attractions and nearby restaurants. Looking forward to going back there again next year

Nothing

The room itself was great, clean and tidy - much better than we had anticipated for the price we paid. Bathroom was lovely and the toiletries were a nice addition. Breakfast was wonderful and the staff we encountered were all friendly, nothing was too much trouble. Location was great and it is was so reasonably priced, we won't hesitate to book again.

The one curtain had slipped off the runner and although we could draw the others to close out the light, a stopper at the end of the rail would have been better. My bedside lamp was in place but there was nowhere to plug it into - there was plenty of other light in the room though so I'm nit-picking - hard to fault it for the money!

Very friendly staff and a nice atmosphere. Breakfast was very tasty

There is no lounge or bar area , just dining rooms , which become the entertainment and bar area , once all the diners , especially coach trips , have finished eating . The tables are being laid for breakfast and toast machine and food warmers being put in place at the end of the evening , for the following morning . The hotel was full and we had a room on the top floor where unfortunately the glass was blown in the window, however it had a refurbished bathroom with a small shower.

Dining facilities very good. Location is excellent right on the sea front. Parking right behind easy to get to. Food was good and communications with the hotel, we had a delay on the M5, were very helpful.

It's all a bit dated but still functional. Struggled to control room temperature as a hot pipe ran down through our room so turning off the radiator didn't help, thankfully the windows opened to let in some sea air. Having a sperate wash basin in the room outside the ensuite was quaint but not a problem.

Staff were really friendly, welcoming and helpful. We stayed in The Superior suite, which was a lovely big room, with a sea view. The bed was really comfortable. Lovely cooked breakfast the next morning. A nice big terrace outside the hotel, which was half undercover.

Could do with 2 hand towels in the bathroom, instead of just one towel each and another toilet roll. There was a coffee machine with no pods and for the price thought we could have bottles of water. But other wise very happy.

Good location, friendly staff, sea view, a good size room, quiet, clean, good breakfast and car park close by.

A few small problems in the room, all bedside lights did not work and bed pillows were no good, very thin and flat. The hotel reception needs refreshing as guest were arriving and not sure where to check in, then sent down a corridor into a side cluttered room, felt like a bit of a boarding house, handing out keys, it was not a problem but an observation as a guest. The reception should be the heart of the hotel.

From start to finish, my time at York Hotel nothing short of remarkable. First and foremost, the value I received for my stay was truly exceptional. The room I was provided with was not only luxurious and well-appointed but also offered a breathtaking view of the seafront. Waking up to such a spectacular vista in the morning was an absolute delight. Moreover, I must commend the staff for their exceptional hospitality and attentiveness throughout my stay. From the warm welcome upon arrival to the helpful assistance provided throughout my visit, every interaction with the team was met with genuine friendliness and professionalism. And let's not forget about the breakfast – it was simply outstanding! The variety and quality of the offerings exceeded my expectations, setting the perfect tone for each day of my stay.

Nothing - it was excellent