Lovely staff both welcoming & helpful, room was very nice , we only came down for 1 night to watch the carnival of lights whitch were amazing despite a few faults, but what do people expect things in life do go wrong we had brilliant time came back to the hotel greeted by a lovely lady on reception, next morning the breakfast was good the staff were lovely, then it was time to go home

Nothing, the building is very old and full of history , lovely just what I like ,room was spotless beds were comfortable ,breakfast was good what more can you ask for ?

A breakfast time was given but it wasn't required - I went down when I was ready.. I was even able to take my breakfast on the patio on one day. A member of staff on is on duty every night. There lift access to all floors. Entertainment of some variety is provided most evenings. The hotels proximity to the promenade, local shop cash point, friendly pub, theatre (recommended), piers and Weston town is amazing. Breakfast (lift accessible) - self serve cereal, toast etc then a good choice of hot food served at the table. I was even able to take my breakfast on the patio on one day. It was also good to know that there was a member of staff on duty at night. I had a large room, easily accessible from the lift. There was a good size double bed with a duvet, but no extra blanket. A tv (easy to use), kettle, plenty of tea/coffee and milk sachets. Sufficient clean towels were available. The bathroom was clean and everything worked. Milk/coffee & tea sachets and more (toilet rolls) could be collected from reception - or the newsagent/shop opposite. The hotels proximity to the promenade, local shop cash point, friendly pub. The promenade can be accessed via the ground floor restaurant avoiding the road. Do not go via this route if using mobility aids. Recommended with proviso's (see negative comment).

The hotel is great, however, for those with mobility issues may find getting to Weston town an issue as there is a good 20+ minute walk to get there. Although the staff work very hard to help visitors get around. The hotel does cater for the senior population on the whole, perhaps they could try to accommodate a variety of visitors, both young and old. The room was lovely but I would add that the proximity to the road, through no fault of the hotel, did cause some issues getting to sleep. Sadly Weston has an issue (as many places do) with road racers, and the noise they make did prevent me getting to sleep most nights. So pack ear plugs!!

The staff were very friendly and polite, absolutely superb! Nice breakfast and served once seated cannot complain.

The bed was quite hard to sleep on, I do suffer with back problems and could not sleep on it, I spoke to a member of staff and she offered some duvets to sleep on which helped a little. Wish we had a sea view.

We had a very pleasant stay. Friendly, clean comfortable. Lovely sea view. Very friendly and helpful towards Seniors

The only downfall with hotel, is its located away from the seafront promanade and in a hilly location, so would not be suitable for Guests with a walking disability

Once inside, the staff greeting was very welcoming, friendly, and helpful in every way. The hotel was very well looked after and clean. Very good breakfast.

The location and the exterior of the hotel on arrival weren't good. There are a few derelict properties surrounding the hotel, and the exterior of the hotel could do with, let's say, a lick of paint. But having said that, I would stay again, as once inside the hotel, the staff are very friendly, accommodating and very clean. Oh, there are no shower gels, so make sure you have your own bathroom facilities.

Very friendly staff ..Good breakfast ..Nice & clean...would come back again .enjoyed it

Early checking in was told by hotel it was £10 PER PERSON which I thought was a bit excessive ......... ..extra £20 ..to book in a bit earlier after 1.00pm... I think it was . No where to put bath bags in bathroom shelf not big enough

We really enjoyed the sea views, the friendliness of the staff and the really helpful gentleman from the bar who let me into my room after I'd locked my key inside.

There could have been parking reserved at the front of the hotel.

The rooms were spotless, the staff at reception were amazing. Breakfast was good. The hotel seemingly having its own little beach was lovely and outside terraces with food and Ice Cream, hot drinks etc (independent of hotel)

Only problem was the walls and ceiling’s were a bit thin so had a very disturbed night with the revellers and they weren’t 20 something either. Not the hotels fault.

comfy bed, excellent views of the sea and local area. Overall if we travel to Weston-Super-Mare again we will deffo be re-booking.

distance from Cardiff to the hotel wasnt 12 miles as written on the web site, its actually 55 miles. Breakfast wasnt great

Have to say reading previous reviews some felt the need to complain about how tired and dated the hotel was. Well all I can say we arrived at 11 and asked to leave our bag due to check in at 16.00 hrs...was told not a problem greeted with a smile. Checked in half an hour early. Lovely spacious clean room with amazing sea view. Many hotels are tired and dated but the most important part for us is cleanliness...this hotel definitely had this. Great location quiet and right by the sea wall and new swimming lake. Great coffee shop down rear steps. Lovely adequate breakfast this morning. Would definitely stay again Lovely weekend break.