Pretty boutique hotel The cottages were best option Loved our stay

Over an 1 hour 30 to be served our evening meal at restaurant. Servers should have checked in with us to explain wait or even offer comp glass of wine for exceedingly long wait

Great building with bags of character. My room was cosy with good facilities. Unfortunately the drains in my bathroom were smelling so I informed reception who came straight up with the maintenance man. They were very apologetic and upgraded me immediately to an even better room! Fantastic service and response, why can't all hotels treat their guests like this. Absolutely brilliant. I wouldn't hesitate to stay here again. 5 stars!

Nothing. It was a lovely hotel managed and staffed by people who care for their guests.

The room was lovely and the whole building. The breakfast was great. It was very central.

We should have been told on checking in that we needed to register our car, as we will now be receiving a £100 parking fine which we will have to contest, as we didn't see the notice in the car park. A large notice at reception would be useful.

Beautiful building, room, grounds, even the car park. Friendly, professional staff made us feel welcome and well attended to. Super comfortable room even though we went for the more affordable cosy room which was a little tight on one side of the bed but otherwise just perfect. We were only there one night and didn't get the chance to experience everything - didn't even have time to try a coffee in the room - but we hope to go back in the future. Could have had more choice for vegans at breakfast but was able to request plant milk no problem at least, and I can imagine vegan guests being in a tiny minority so I don't blame them. We really enjoyed our stay and are really glad we found the Priory!!

Lovely period hotel in peaceful grounds with easy onsite parking./ Our bedroom was of a good standard and very clean./ We only had breakfast but the food quality was good.

Being asked for a security deposit on my card was a surprise. I have stayed at many hotels in lifetime, including The Dorchester, but I have never had such a request before. Unfortunately, Kelsey's very customer friendly attitude wasn't reflected amongst every member of staff we encountered. Service with a smile is paramount in the hospitality industry, and whilst not worthy of complaint ( I am being very kind), management need to " walk the floor" to see how their staff interact with guests to identify any development needs

Second time at the Priory - Hotel is excellent - evening meal was very good (five stars) and worth the visit alone. Room was very comfortable with everything we needed. Will definitely will be going back next time we are visiting south Wales.

Two little areas where it could be even better - more than one electric charging point for EV-cars and a system to enable users to let others know they are waiting / when it is free - maybe through Reception? Breakfast was a little disappointing - given how excellent the evening meal was. Food was good, there was plenty to eat, but it clearly was not the same team that prepared the evening meal.

Lovely hotel with beautiful grounds in an excellent location close to M4 and Prince of Wales bridge. All staff were welcoming, friendly, helpful and professional. The food at dinner was excellent and reflected their Spanish and Mediterranean ethos. Service was a little slow but, well worth the wait. Meals were cooked to order and they were busy! Breakfast was freshly cooked with a good selection of dishes on offer. The room was large, spotlessly clean and had a large comfortable bed. Tea and coffee making facilities were available in the room. A complimentary EV charger was a bonus.

Nothing to dislike..

We liked the location and the style of the rooms. The staff were friendly and polite throughout our stay although more attention to detail could have been applied by the kitchen staff

the carpet in the corridors and on the stairs urgently needed replacing. It was worn and had lots of stains Service at breakfast and the breakfast itself was not up to our expectations. We were told we would be bought coffee but when we weren’t and queried this we were told it was self service. The choice of fruit, yoghurts, cold meats etc that you would expect was non existent. Our toast did not appear until we had almost finished eating and consisted of 1 small slice between the 2 of us and the requested brown sauce never appeared.

We know the property. My husband grew up In the town. Lots of history. Beautiful setting. Established. Well kept. Has a good reputation.

Traveling internationally we had luggage (too much!). No elevator, understandably, in such an old building - so getting up to our room needed strength & agility. Would book garden room next time or bring less stuff. Beautiful room with a large bathroom which was basic with no storage. Requested a table to put wash bags/personal items on. Staff were very obliging & helpful, got one after requesting it - second day. Quiet season so breakfast time had limited / new/ staff in training. Fine by us, we were in no rush.

Excellent location with the Roman museum, barracks, amphitheatre and baths within easy walking distance. Plenty of parking onsite, with the 'cottages' having their own parking immediately outside the rooms (though the parking is a little cramped). Helpful staff (Louis) and the location of the cottages means that it is fairly quiet. Generous sized Victorian themed bathroom with a good sized room having plenty of space for a bed and sitting area. Having a small private garden was a bonus.

It would have been helpful to know in advance that £150 would be taken from my account as a deposit (to be returned on departure).