The staff were very friendly and helpful especially Anthony as he moved us to a different floor and room due to the room next door making a lot of noise. Anthony was very understanding very good at his job. Everyone at the hotel experienced in what they did the room were lovely and clean and tidy swimming pool was lovely as well. Also the hotel smell beautiful when entering which made it very inviting also the food was excellent and breakfast was really nice well done to all.

The only thing I didn’t like was the noise from The room next to us when we arrived as the children were screaming, shouting banging doors and knocking on Late at night and early in the morning, which I did complain, but it was sorted out straight away.

The pool was a hit with our kids, we went every day. The pancake and Nutella machines at breakfast were also popular. Reception staff were friendly and helpful. Good location about 15 minutes walk from Cardiff Central and Cardiff Queen Street stations. We walked into the city centre most days, enjoying trips to the Cardiff Museum and Bute Park.

In some areas cleanliness could have been better e.g. under the grip mat in the changing room and around the door of the sauna and steam room. Both gym rooms need the sanitiser spray refilling. Some vegan sausages at breakfast would also have been an improvement.

Kids had hours of fun in the swimming pool and the changing rooms were very clean, very quiet in the pool so we chose our times wisely! The restaurant was trendy and the food was great, staff were lovely and the reception area has a lush smell!! Close to all the places we wanted to go to.

Sauna was out of order which was disappointing and for a family of four the room was very small, the sofa bed was not enough for two teen boys and they had one pillow between them, no phone to call reception so had to go down and ask for one, to be told there were no pillows left in the hotel! No plugs near the bed so phones needed to be charged the other side of the room and only two cups on arrival for four people. not accommodating for children in the room, teens like tea too!

Really liked the location as close to city centre. It was great to use the pool with our daughter and husband used the gym in the mornings too. The restaurant was good, food was good and price for breakfast was reasonable £18 per person and kids eats free. Obviously worth it if you have kids!

The car park was £12 per 24 hours when I booked the hotel but on the day we have been told the price changed to £24 per 24 hours!! That’s very expensive and we had no prior warning that the cost will double. However, I have paid the old price so have to give it to the staff as they have honoured it. Also the lifts were little bit unpredictable, had mind of their own it seems!

I was emailled a day or two before to 'check in'. That email told me it would provide significant benefits on arrival. So I provided all the information (again? Didn't I do this when I booked?) On arrival I still had the usual wait and provided info. The early check in did not seem to make any difference. This feels like something the hotel do for their sake - it only was an inconvenience to me. The only reason I'll check in like this another time is if the hotel involved offer door keys downloadable to my phone. Now that would make the process worthwhile. Can I add, there was a very slight smell of sewage around the bar which made me want to eat out rather than eat at the hotel. Nothing offensive, just not appealing.

The swimming pool and leisure facilities. There was lots of Christmas decorations and this made our stay extra special as me and my brother took our niece and nephew away for a Christmas treat. There was a young girl who checked us in, unfortunately didn’t manage to get her name but she was absolutely fantastic. Super friendly and helpful. Made us feel super welcome. 10/10 for her customer experience skills! Breakfast was absolutely delicious and good selection. Check out wasn’t until 12 which was so good compared to a lot of hotels where it’s usually a lot earlier.

The bathrooms could do a refurb - a little dated and could be a little cleaner.

Hotel was immaculate, restaurant attached to which was reasonably priced, staff wee extremely helpful. Anthony front of house was amazing we stayed here as I was taking my youngest to concert for his birthday and my son told him it was his birthday, we went shopping in Cardiff and when we came back to room there was a slate with happy birthday on with chocolate cake and Welsh cakes such a thoughtful gesture to do and it made our son smile that bit more. Anthony didn't get to see you before we left hopefully you will see this or be told but thank you so much your a credit to the hotel 😊

Nothing we didn't like. Will definitely stay here again when I need hotel in Cardiff again

Spacious room. Lots of plug points; although, one near the bed would have been handy too! Nice toiletries. Staff were very friendly and helpful, especially the kitchen staff at breakfast! Good breakfast selection. I especially loved the Greek yogurt, fruit & nuts! Loved the décor in the foyer!

Our bathroom basin had cracks in it, so not very hygienic. The quilt didn’t fit the sheet, so just had sheet covering my back, with no duvet in it. Hand wash was quite far from the basin. Car park was difficult to park in- by design and volume of cars! Had to come back again later, to find a space. Shame you can’t reserve a space in advance. Lifts were a bit temperamental.

Room and facilities were very good. However all standard rooms have interconnecting doors and you can hear your neighbours talking. So if you have noisy neighbours that could be an issue and I was conscious of not having my TV on too loud throughout my stay. Otherwise, we had a lovely stay and all staff were polite and the restaurant staff were particularly attentive and helpful. Breakfast was superb with great choice and the hotel would make food to order like porridge, fried/poached eggs etc. Also breakfast is from 7-11am which meant you didn't have to wake up super early in the mornings. I would definitely stay here again.

Noise from interconnecting rooms.

The hotel looks amazing from the outside, check in was quick and easy. The pool, sauna and steam room were spotlessly clean and well maintained. Very friendly bar staff. Breakfast was incredible with so much choice. We booked an executive suite which was very big, my only criticism is the room needed to sleep 4 - a queen sized bed for 2 x adults but the sofa bed wasn't much bigger than a single bed and was supposed to sleep 2 children which it didn't.

The sofa bed was way too small to sleep 2 children. Definitely not a family room.