Absolutely amazing experience. We went for Taylor Swift Eras Tour. They made the experience so smooth. Starting with an easy early check-in to get ready, cookies, the photo booth, everything was amazing. Thank you Clayton Cardiff. You rate 10/10 on hospitality! Please spread your energy to the rest of the UK.

Lovely helpful staff. Comfy bed. Big room. Great central position.

Air conditioning went off at midnight and my room on 9th floor was very hot. Phoned down at 2am and they put it back on.. Shower was over the bath which I'm not keen on

The hotel has a great location. One side is on the railway tracks and quieter! The other is facing the city and right opposite a 'Spoons and another place across the street, the Peppermint Lounge (or something like that). They were lively of an evening. However, you can't fault the location being but a hop, skip and a jump to the city. Comfortable room, good bed. I would also like to note that there are a large number of electrical sockets, certainly in the room I had. (704). Usually, there is next to nothing so well done on that little detail. The breakfast is good although the hotel restaurant is heaving on a Sunday morning. I am saying that I like this hotel, I would stay here again and would select a room on the train-spotting side of the hotel. If I was staying over a weekend, I would probably make my own arrangements for breakfast too.

After all the good things about this hotel, the bathroom is the achilles heel. Or let's say twisted heel. Who at Clayton thought it a good idea to put an ordinary bath in the bathroom? I guess if you like soaking in the tub for a while, it is great but the bath narrows towards the plug and the taps. Consequently the floor of the bath is curved and you find yourself standing at a twisted angle to maintain footing. I've seen baths (and stayed at hotels) where the plug end is flat and more square, thus allowing standing under the shower. Here's an idea - what about installing walk-in showers instead of baths? Guests with upcoming stays get bombarded with offers of rooms on a high floor and so on. Have some shower only rooms and offer those as a selection.

The hotel location was excellent within walking distance to everything shopping bars and restaurants.the bedrooms were very comfortable and clean had the best night sleep 😴 the staff were very helpful and friendly will definitely stay here again on my next visit to Cardiff city 😀

Wasn't fused on the breakfast we only had breakfast on our check out morning found the food to be cold and not a good selection of hot cooked breakfast idems available But have to say we had dinner in the hotel on our last evening and the food was excellent was the best meal we had the whole trip 😋 I also have returned home and have a few bites on my right thigh and leg 🙃

Booked to stay here for mothers Day, but unfortunately, on the night, one of the guests fell ill in the room and was sick in the room. Plus, the air conditioning wasn't working. Rang reception and informed them of this, and they were really friendly and understanding, so they gave us a corner room, which was so much better. Light, spacious, and really calming. The menu in the hotel restaurant has been changed since last time we stayed in November 2024 with slight food price increases but still enjoyed it.

Our first room was hot due to the air conditioning not working but this was resolved.

Great location as we arrived by train to Cardiff (right opposite the train station). Check in and check out was prompt and efficient. Staff where friendly and attentive. We were able to store our luggage prior to check in (arrived earlier than check in time) and after check out time (wanted to do some shopping), which was really helpful and much appreciated! Breakfast was included in our stay and it was very tasty! The pastries were not fresh however we did attend later in the morning so I suspect that may be why. Would definitely recommend and stay here again! Thank you

Convenience, clean, comfortable, price.

Arrived after a long day at work around 5pm. Checked in. Staff decided to change my double room without telling me to a triple single room, i need a double bed, I was in pain and had heavy luggage to carry, also the phone in the room didn’t work. I called via my mobile and was told I’d booked that room but they would change it (but they only had an interlocking double room) and I had to go back to reception. I got to reception and showed them my booking was a double room, I was then told it was changed as it was quieter, but it really did waste my time and caused more pain. I advised they could had told me, I would have said no, had a muffled apology but it didn’t feel genuine. I felt a bit let down by staff.

Brilliant location, literally 2 minute walk from Mill Lane, which is full of great restaurants. Walk through Mill Lane to get to all the shops you could want. Rooms are great, very comfortable bed, bath and shower. Clean.

Other guests slamming doors! Pet peeve of mine, and totally unnecessary. Keep hold of the door handle, and close quietly! First night, same room in and out constantly until gone midnight, slammed door every time! Happened every night, but not quite at the same level. The only other thing I would say is it's a shame you can't get a decent meal at the onsite restaurant. I started staying here the year before Covid struck, and the food was lovely. After covid, the food went exceptionally downhill, the quality of ingredients and the actual cooking is pretty poor, and the menu hasn't changed for years. Learnt my lesson, and this year patronised a few of the other, off-site restaurants, which worked well for me.

Clayton is such an accessible brand! I arrived substantially early and although I couldn't get an early check in I did manage to add breakfast and get my bags cared for u til I could check in, staff were friends, location great, breakfast was a little lacklustre with my passing comment of "a good vet could have brought the bacon back to life" probably hitting a nerve or two. I will always stay in Clayton given the choice.

Bed was woefully small, it felt a lot smaller than a standard double which is a shame, the shower was either boiling or freezing there was no in-between breakfast was okay... check out although easy was confusing as I had checked out online but couldn't find where to put my room keys, in the end I just handed them to the receptionist

I like the friendly staff. They are very helpful and kind.

We went back to the hotel after a show. And felt like a snack. As it wad about 915. We were shocked that the kitchen was closed. I accept that. But not even a packet of crisps. But the bar staff were really understanding, they said they had ordered crisps for the rugby. But the crisps had not turned up. So I thought I would have hot chocolate. They had used all the chocolate. In a big hotel so early in the evening, I did feel a bit let down.. 🙃 and there wad no hot chocolate in the room. And only 2 bottles of water for 3 people. But I will be staying again as I do like the staff.