There is an excellent level of service from the moment you check in. The breakfast is also excellent with food served hot and individualised needs met by the member of staff who prepares breakfast. There is a professional level of care throughout the stay and I would highly recommend an overnight stay. The cleaner is also very thorough and ensures hygiene standards are high which is especially important. There are some overused areas but the owners are working hard to renovate areas. Though there is minimal disruption to guests and every effort is made to ensure your stay is comfortable.

We have stayed at Gateway Hotel multiple times over the last few years. I can't think of anything I don't like. However, guests might like to know that the road is busy and can be noisy. If you are used to quiet locations then perhaps ask the hotel when you arrive for a quieter room. The hotel is spacious so they can locate you at the back of the building where the noise is significantly less.

The room was clean and new and set off from the main road. The TV was good, the brew facilities very basic, don't expect more than 1 cup of coffee in your room. The breakfast was nice, but no pork. So no bacon on your brekkie.

The dining room had limited chairs, some guests were turned away and asked to return later. It was also under renovation so we were sat in a bit of a building site and very understaffed. She was lovely and tried her hardest but she had alot of guests and no help. So breakfast took a long time., Our room was quite new, there was a leaky shower but a new shower fitting on airing to go on decorating the bathroom. The doors hadn't been fitted properly so once you were in the bathroom you couldn't get out without a fight.

Near to Rodney Parade for football, ten minutes very slow stroll. Very clean and tidy. Lots of tea and coffee provided, a convenient shop for milk a few minutes up the road. Location is not as bad as some reviews led me to believe. There are a lot worse I have seen and stayed in. Friendly staff and customers at the Wetherspoons nearby(Godfrey Morgan, 158 Chepstow Road, NP19 8EG)

Only the lukewarm shower, although I was probably the last person in the hotel to get up. Reception is not open all the time if you need it. Not a problem for me to check in, as the phone number given was answered immediately. Pillows are very firm, I prefer softer. Very much a personal choice, in my opinion.

Spotlessly clean bedroom and bathroom in a new part of the hotel. Very comfortable bed. Good breakfast with plenty of choice. Pleasant staff.

First thing we saw going through the front door was a scruffy ripped carpet and same in Reception - poor first impression! Several things unfinished in the new extension - no rail in the wardrobe, door entry system not yet installed, unpainted plaster in hallway, broken window in bathroom. Exterior lights directed at our bedroom window on ground floor - blinds inadequate so it was like daylight!

The room was small. clean but met all of my requirements including tea/coffee facilities. The two members of staff we encounters, reception (on arrival) & at breakfast made us feel very welcome. The breakfast was pleasant, met our requirements and was ample. The hotel tariff was exceptional good value for out outlay. Finally the free carparking was a bonus,

One draw back to my room location (R3), was that due to the paper thin partition located between the corridor & bedroom door other customers who returned within the the early hours of the morning could be easily heard talking/laughing when walking past.

The Gateway saved us when our previous hotel had closed down. The reception member was helpful and accommodating, even with our last minute booking! We were welcomed and given our room with no problems. We stayed in the Family Room which was very spacious and had the most comfortable beds. The shower was great too!

The only negative was no hairdryer in the room and lots of stairs but that is all we can say. We had a lovely time so can't think of anything else! Thank you.

The breakfast omelets, free parking.

The staff were friendly. We asked about using their fridge to store sandwich items that we needed over the weekend and they said yes. We were also able to use items from the kitchen to prepare air sandwiches and also use plates and crockery for our take away meals that we had purchased in the evening. The rooms were cosy and warm. We had complimentary tea and coffee replaced each day. And the beds were made daily. We would definitely stay there again.

Only thing I could complain about is that the bin in the bathroom and the bin in the bedroom had no bin liners.

Our room was after renovation with fresh painting. The room every day was cleaned, shower was very big with new armature, the mattress was of high quality ( not too soft) the linen was fresh and new, breakfast cooked on place and served. The staff was very kind. Communication to ICC centre very easy -73 bus was 3 minutes by walk from hotel.

The area around, that was not the Citi part of town, on Sunday streets were full of rabish but during weektime everything was cleaned, owners probably do not have impact on it.

It was easy to find following the Sat Nav directions... plenty of off-road parking.....friendly helpful staff....room / bathroom exceptionally clean, infact spotless......coffee / tea making facilities....clean, and comfortable bed.....lovely shower room......very pleasant experience...would re-book if staying in the area.....

There was NOTHING to dislike........it was very good value for our money.....