We liked everything about our stay at the Beach Club, Puerto Aventuras. The staff is amazing! They are super friendly and helpful! Best service ever! The pool area is superb, there is also a plunger bar and restaurant designed in tasteful Japanese style serving Japanese cuisine. The food menus are simple with local twist and is exceptional. The drink menu has great choices with cocktails, beers and my favourite, clamato. Wine selection is also worth trying. We tried Mexican red wine and now it is one of my favourites. The top floor room that we stayed in could use a refresh but it was comfortable with Aircon and a fan, big shower and amazing view. There are lots of different areas available to relax at including the beach. The created reef protects the beach from direct waves making it very pleasant to swim in. We enjoyed trying all areas and had the most relaxing time especially by the pool where modern up eat music is played. The club/hotel is in the heart of the complex with plenty restaurants, shops and things to do. The best part is that no one day is the same. Highly recommend this lovely place with the friendliest staff!

There isn't anything we did not like. Everything was superb.

great location right on the beach and in right next to restaurants and bars in front of the marina. the beach is wonderful, quiet and with beautiful water. the staff are kind and there are also sport possibilities like paddle board

rooms are small for a family and the hotel is a bit old. We had a leak from the ceiling due to the rain.

We loved staying here. It's just over an hour from Cancun airport but is a really quiet, relaxed place. I guess it helps that Puerto Aventuras is a secure resort with a security gate as the only entrance. The hotel is very clean and well organised. Our room was cleaned and tidied every day and we always had fresh towels and bottles of water left for us. We had breakfast included for a few days and it was also great, especially the buffet version at the weekend. They can make a cappuccino if you ask for it, otherwise you get regular filter coffee. We spent a lot of time at the pools and the beach and enjoyed the food and drinks available from the beach bar. The beach is fabulous, sheltered by the artificial barriers and very gently shelving out to sea. The snorkelling near the shore is ok, but is much better at the reef a couple of hundred metres out. There are lots of palm trees at the beach so plenty of shade if you want it. The loungers are free to use, just remember to pick up your beach towel each day at reception and return it later. The daybeds by the pool are also great for hanging out in. The nearby marina has a variety of restaurants so eating out is very easy. There are also a couple of bakeries/cafes just outside the hotel, which we enjoyed breakfast at a few times, and also a small supermarket just opposite the hotel which is great for getting snacks. There are also pharmacies dotted around in case you need them. The hotel can call taxis for you if you want to go anywhere. They arrive quickly. We went to Xcaret which took around 20 minutes and cost 400 MXN for the four of us, then about the same for the trip back after the evening show.

We somehow only had breakfast included for 4 of our 7 days. Then again it made a nice change to go to the nearby cafe instead.

This place was just perfect for our needs. It is a beautiful place. The rooms and beds are very comfortable. The location is great as just a few steps from the entrance is a row of restaurants and shops along a walkway that is across from a dolphin park. The hotel's beach and swimming pool are also wonderful. It was a perfect getaway for us.

The restaurant was very overpriced and not very good. Luckily there are many places nearby so we weren't stuck with the choice. Also the breakfast setup was annoying. The weekend was great with the buffet, but the other days, it is restricted to the 'American breakfast'. You can pay for other items, but it is confusing.

The property has everything you need for food with dozens of restaurants, pharmacy, shopping , you can book excursions and rent golf carts or vehicles. The resort has a swim up bar and pools right near the beach. A server will bring food and drinks to you on the beach all day. The property has tight security. You feel very safe here. This property is literally like a small town!

Registration desk could be more informative. They are courteous but not overly helpful. You will not have any water in your room sporadically, mostly at night but sometimes in the morning. They have their own water system and it does not work well 24/7. They also are extremely picky about having brand new paper money USD and Pesos. If your currency looks old or has a mark or small tear, they will not accept it. I think this must be a Mexican bank thing. I also did not like that the resort had a dolphin display. I strongly oppose any resort who buys captured marine mammals for displays.

Resort (greenery), enter hall, background of the hotel (gym), swimming pools, pool with bar, large room, beds (comfortable and large), room service, view out of balcony on dolphinarium (!), beaches,

Breakfast: If I compare similar hotels in Europe with a price respect (Austria, Germany, France etc.) breakfast here was very very monotonous. Every day eggs with 2 possibilities (scrambled or fried) with bacon or ham or sausage? Fruit plate or juice? If I chosen fruit then no juice and vice versa. 3 pieces of small bread to eggs for 2 persons? If I spent a day with breakfast in a similar hotel in Austria (HN hotel 220 $ US / day - inlc. breakfast for 20 $ US) they offer huge choice of fruits, meats, vegetables, milk products, various breads, juices, sweet desserts, coffee, tea, water = all included without restriction of the quantity, in top quality! I know = w/o surrounding like Puerto Aventuras but hotel of this level / price should offer appropriate breakfast...

OMG this was booked at last minute because we had book a condo in Playa Del Carmen that turn a nightmare. This hotel make our vacation like a cherry on the sundae. Our room was right in the front of the pool and ocean view. Just a few step from the hotel, lots of restaurants and shopping! A nice dolphin cove to see them without paying. The beach was super clean, calm and lots of chairs. We will definitely come back!

Nothing to say….

Beautiful hotel on top location with nice view over the calm sea. Nice bar, water around the bar is warm temperature. Other pools cold water. Spacious room with nice balcony. Best was location on gated community just 1 minute from the harbor where the dolphins were playing. Nice restaurants around the harbor, lot of choice (Thai, oriental restaurant was good), also Italian restaurant good). Very good breakfast, nice food at the bar, also sushi/sashimi, good prices. Nice calm sea for children. Dolphin Discovery, really nice.

Rooms/bathroom has to be renovated for the price you pay. Curtain in shower was not ok, water everywhere. Maintenance of the pool must be better, lot of things on the floor. Further it was dream location, so worth to go.

Beautiful location, lovely pool and beach access. There are some other bars and restaurants close by too. Rooms spacious. Didn't get to try the hot tub as only there for one night.

A mix up with putting charges to the room. This was not discussed at check in so when I ordered a drink at the bar and asked to put it on my room the waiter never completed the order but also didn't tell me what the problem was until I went back to ask. Better communication would be appreciated.

short walk to the beach, gym, breakfast area, and several restaurants and stores within the gated community. Also short drive to several cenotes and other beaches and towns.

the AC is very loud and blows hard directly to the bed so it would be great if they can put Ductless AC. Also we were in a room for the first 3 nights where there was a very loud water pump behind the room. Management agreed to move us to another room for the remaining 5 nights which speaks for their good customer care