Danielle welcomed us warmly and checked us in very efficiently. She also sorted the extra bedding and towels needed for my daughters room. Had requested a triple room but the room was only made up for two people when we arrived. Danielle sorted this for us.

The hotel was great unfortunately there were very noisy guests next to our room who shouted at the top of their voices from 6am. Children were running around and their parents were swearing at them from 6am for quite a lengthy time. Did mean we all got up quicker and checked out to go for breakfast at a different location.

We had a great stay, big thanks to Danielle on reception for her help with welcome, and the pool table, we have 2 boys who played a lot of pool during our stay. The gym, sauna, steam room and swimming pool are clean and well looked after, and the staff are great. The buffet breakfast is as you'd expect, hot and lots 😀, and sets you up for the day, and is served till 9.30am. The evening meal has a good menu, the bacon cheese burger's were particularly popular. The rooms were clean and very quiet, so all in a great place to stay.

The breakfast was good with a variety of food and was always replenished with more fresh hot food. Staff were polite and helpful but at times reception was unstaffed for a good amount of time. The hotel itself was in a great location to access nearby cities and shopping centres e.g Bicester shopping village 20/30 minutes drive away.

Pool table wasn't working. Could also do with a hot tub/jacuzzi in the spa facilities. I also wasnt told about the £100 holding deposit on top of room cost prior to booking.

A good property spacious with lovely outdoor areas to enjoy. Large bar area and great pool. Breakfast was really lovely so much to choose from and constantly ring replenished. Excellent staff at reception, very welcoming.

Light not working in room by the door, shower head leaky and needs looking at, some staff very slow at bar in service but they were young so maybe just inexperience. Wasn’t too impressed with someone taking their dog out at 3:40am right next to our room and slamming doors on way in and out-perhaps keep dog owners to one area or just not allow them at all?

Great customer service! Very worm welcome from at the reception (from Filip). Bar staff were very friendly. First night we had dinner at lounge bar as restaurant was fully booked. Food was cocked very good. However, ingredients quality could be a bit better. Second evening we had dinner in the restaurant. Friendly stall and very good service. Food was prepared great (we had steaks) but quality if the meat itself could be better (it doesn’t look to be fresh meat… there was smell of a fridge). Breakfasts was satisfying both mornings. In overall, great staff and customer service. Very good kitchen staff as the food was cocked fantastic.

Small issues in terms of cleanliness but my criteria is too high on that point.

Comfort & Breakfast was very good Nice bar/ lounge area Good facilities

Child swimming lessons in the pool in afternoons with parents & more children taking over seating areas and changing rooms Quite a walk to get to reception/ Dining room from room Also unpleasant smell from pool Breakfast/Dining Room has no windows

Room excellent; breakfast better than anticipated-good for anyone; facilities really good; grandkids enjoyed swimming pool; fine grounds; ample parking though spaces narrow; located off main road and quiet; quick travel time into Thame and quick access to/from M40. N.B. Beware if your GPS wants to lead you to Oxford Belfy via "Sandy Lane" - this is v.v.v narrow lane with tall hedgerows and few passing places

Hotel overcharges by £50 as a "HOLDING DEPOSIT". This is not advised on booking.com and NOT advised by hotel staff at check-in. Only as we left were we told about this extra DEBIT. Really POOR procedure. Also booking.com says "payable at hotel"; this is not so; hotel automatically debits room fee + EXTRA £50 on or before arrival. So, where we expected to pay on check-out by entering card and pin to authorise, hotel has ALREADY pre-authorised the amounts!!!!!!! This is not courteous hotelier practice. Also some strange guests/residents

We registered our car at 9.45 for an event elsewhere we were attending (10.am). There was no fee for early parking. It’s a busy hotel, but well managed. Room large and comfortable. Love the shower controls at the other end to the shower head - meant you could set the temp before venturing under the water.

There was a step up to a walk in shower which would have benefited by a small grab rail to the right of the step as you entered as the only steadying surface was wall and glass panel. There was a rail inside the shower if you needed to hold on whilst you showered.

Location, the reception and welcome, the room was absolutely lovely, leading out to a quiet courtyard. The restaurant service and food was above expectations. The Spa, Sauna, Gym and Pool were great Breakfast was very good Conference facilities and lunch was very good Overall a wonderful experience and we all voted to meet there as a regular venue

Comfortable room with good toiletries. Food excellent although limited bar menu. Grounds very good.staff helpful and friendly.

Initial room was small and compromised by sloping ceiling. We were then given an excellent alternative. Short staffed at breakfast so had to search for cutlery etc. Cleaning hit and miss. Room pretty good, corridors never vacuumed in three days.