The location is perfect if you want to be close to all the main activities, it is not noisy at all, so it is perfect. It is really secure. I did had to contact the staff before hand for some changes on my booking and they were really friendly and able to answer all my questions.

There should be more information and be more ready for people who wants to know how to get to the airport in Tuxtla from San Cristobal, the information provided was kind of vague.

We had asked for a bright, quiet room and received room #25 which is a rooftop room at the end of a hallway. The window overlooked a rooftop garden and was bright and cheerful. We knew the nights were going to be cold so we were pleased to see a plug-in radiant heater in the closet. The hot water in the shower was a long time coming but it got there in the end and was great although not plentiful! The dining room was beautifully set up but we never saw it open. Perhaps on the weekend?

The nightstand lamp didn't work and there were not enough power points (plugs) to charge devices. It's an old building so forgivable. Lots of stairs so no good if disabled or if you have lots of luggage although there are ground floor rooms. I would imagine these to be quite noisy though as they are located near the dining area and the hallways leading to upstairs.

All the staff are so kind and friendly. There is a supermarket just in front of the hotel, so I can get some snacks for the next day.

I can hear the noise of the next door very clearly. I needed to get up very early to join a tour, so I had to take care about the noise not to let the next door wake up.

The location is excellent, very close to the main square. The place has an amazingly lovely rustic charm and an authentic atmosphere; it is very pretty. Even our bedroom's ceiling was painted like a sky, with clouds. Internal patio is very pleasant and the property was peaceful and relaxing. Very nice breakfast, thank you.

We like the closeness to the centre. The food, specially buffet. Delicious!! The staff.

It is said there is a parking and there is not, they take the car to another hotel and we were asked to pick up our car, because they are not allowed to drive your car, besides there is no one to go with you and I didn'tknow where the parking was, I didn't get a good explanation to know where the other hotel was and we got lost and took an hour and half to find the place.... was, awful.

Very good location, very very helpful staff, the tours booked through the hôtel were amongst the cheapest in town

It was very cold at night, no heating

The breakfast and that the location is near to the downtown. It was great for short trip. It was a pleasure to be here visit this beautiful city.

Good location, quiet, nice staff and tours

The location is perfect, right downtown and still very quiet. Breakfast is good too.

The hotels parking location is 6 blocks away.

Absolutely beautiful. The location is perfect, the decor and mural paintings inside are gorgeous and the staff was superb, friendly and professional. The shower had really good water pressure and hot, hot water. The beds were awesome. We’ll be back.