We got upgraded to a suite which was very spacious

We had ant infestation in the room and the staff was quite dismissive. I found the reception staff less than helpful and quite rude in some cases.

Loved proximity to beach & town, was exceptionally clean & all staff were outstanding so friendly & helpful a real family vibe, not one area lacking, pool was cool but think this was as we hit end of season, that was the only criticism but didn’t spoil our stay

There wasn’t anything to dislike

Staff, cleanliness, location overlooking beach, plenty of sunbeds

When we checked in our twin room was a double and the a/c was not working. We were advised they don’t have twin rooms at the hotel at all, then advised there were none available then they found one so sadly not a great start on arrival.

We had a fantastic stay! 🌟 Although the weather didn’t always cooperate, everything else exceeded our expectations. • Food: Breakfast and dinner were both outstanding—fresh, varied, and delicious every single day. • Service: A special shout-out to the night reception team for letting us hit the gym at 06:00. That extra flexibility made it easy to stick to our fitness routine and meant a lot to us. All in all, a wonderful experience that we’d happily repeat. Thank you for the warm hospitality!

One April morning 2025 we found the bay covered with dozens of thin, transparent plastic flakes—rounded, perforated and coated with oil, most likely fragments from modern polypropylene filter cartridges or strainers used on yachts. Because of the debris we couldn’t swim that day. Perhaps closer coordination with the harbour authority or a rapid-cleanup protocol could help prevent future incidents.

The location is great, just a short walk from the sea, in a quiet and pleasant area. The sea is clean, and the dinner and breakfast were very good, with a wide selection and quality products. The staff were always very kind and helpful, which we truly appreciated.

Unfortunately, on the first evening we arrived around 11 PM and dinner was already over. As an alternative, we were given a sandwich (made with toast bread, a slice of ham and cheese), some crackers, slightly stale and soft biscuits, and some fruit, a few pieces of which were overripe. After a long journey, we had expected something a bit more thoughtful, so we were somewhat disappointed.

Very friendly staff, very clean, great rooms and lovely location. Breakfast is served in two locations by the pool (smaller selection but you can take food from main restaurant) or main restaurant which has a great selection - both were great. We chose half board as it was great value. Did not expect to use it much but the selection was great. They even cook some of the meat or fish to order. Lots of sunbeds no issues with availability. Nice to have different areas overlooking beach, near the back pool or on the grass which offered a cool shade under trees. A few lovely restaurants and local bars in Portinatx which is not big but lovely. The lunch menu by the pool is great the salads are delicious and excellent price

Coffee machines are slow!

10/10 our stay was unique and we loved it from the minute we checked in. Everyone in the hotel was super helpful and always positive with a smile. Food quality and presentation was amazing. Hotel facilities clean and with great ambiance. We are only regretting we didn't get enough time to visit spa but we will definitely do it once we will return to the hotel, cause we definitely will! muchas gracias! I would also like to recognize amazing people working in this hotel, unfortunately I don't have all names as simply I don't remember them all but I would definitely remember girl working in food and beverage outlet Carol, she was always smiley and super positive she is a credit to your hotel! Thank you once again!!!

The location overlooks the pretty beach with it’s turquoise sea. The sun loungers overlooking the beach, next to the infinity pool, was a lovely way to relax with a book. The delicious smoothies and reasonably priced cocktails. The steam room and sauna were a blessing on the two rainy days we had. The staff were pleasant, including the cleaning ladies. The grounds were very well maintained, and I liked the overall design of the hotel better than the Sixth Sense hotel around the corner.

It would have been nice to have a breakfast included in the price. It was rather costly on top of the room. I had to wait until after 9.00 for shops to open to buy croissants and iced coffee. I asked for a twin room, and my daughter and I were given a double bed. Luckily, it was a decent size, so I didn't bother mentioning it.

Lovely hotel in a great location. Beach literally on your doorstep. Friendly staff, good facilities and lovely food. Definitely recommend.

Portinatx is a small community in the north of the island, about 34 kms from airport, overlooking a tranquil bay and two small beaches, There are a number of resort hotels and we enjoyed Grupotel very much for its relaxing, spread out buildings, gardens and two pools. We arrived around 2 pm in the dark so missed the first turning off the EI 300 (left just before the town) but reception person was most helpful in getting us quickly to our room. We found it a perfect base for our week in Ibiza, short drives to nearby towns and villages along roads that were not too busy. We did 3 walks 1. from Port San Miguel 2. from Cala de Xarraca and 3. south from Santa Eularia following the coast and found a number of excellent restaurants (Rebrots and Ciguena immediately opposite hotel to the rear overlooking beaches and Jardin de Mer in the town overlooking the bay). Breakfast had wide choice of items, excellent breads, fruit and cereal and service was very attentive and friendly in spite of being very busy every morning (especially from 9 am onwards). We tried the evening buffet (included in some meal plans) only once, reasonable value at 25 Euros per person but very busy and lacking the atmosphere and ambience of local restaurants.

Due to very late homebound flight, enquired about late check-out and was told it could only be arranged on day of departure. Proved impossible yet I could have booked myself an extra night at this hotel or others close by on boking.com so rooms were clearly available. Hotel could have been more responsive and negotiated additional cost which would have been acceptable. As it was we spent 7 hours at airport.