The staff there are super amazing, we had some minor issues during our stay. They dealt with the issues perfectly and created wonderful experience. The way they handle complaints really reflected their standards and their values.

It may be the problem of last customer who I don’t know why left their very personal clothing at the bathroom at a very secluded corner and caused the cleaner was complained about the hygiene issues. This message is to customers ! Take your personal staff with you, no one want to see any disgusting worn underwear staff hanging in the bathroom behind the door. Remember that !

This was our absolute favorite hotel during our entire trip to Hokkaido! The hotel is incredibly beautiful, with aesthetic details everywhere you look. Everything was spotlessly clean, and all the staff were so kind and welcoming. You can even book a private hot spring, which was such a special experience! We chose the breakfast-included option, and it was absolutely amazing—so delicious and abundant. On top of that, the restaurant’s view was breathtakingly beautiful. Our room was simply perfect—we loved it so much! It was spacious, beautifully designed, and had a stunning view of the ocean right outside. We are already looking forward to coming back again in the future! Thank you so much to the Wakamatsu and all the wonderful staff for giving us such a memorable stay. I highly recommend this hotel to everyone!

It was very personal and attentive from the moment our taxi stopped in front of the ryokan, the staff came out immediately to greet us and take care of our luggage. They even wiped our luggage wheels clean before carrying into the ryokan. Room was old fashioned (well is a ryokan since 1922) but very clean, very well kept, and is very nice to have a different feeling from the usual chain hotel with buffet meals 😆. We had a good rest, very peaceful feeling, private bath was spectacular. It was an experience that we all enjoyed and glad we chose something different to stay at Hakodate.

Probably two things: Price is considered kind of steep to us as we have stayed in Toya onsen hotel before and they charged much lower. However this is ryokan style and we had never tried ryokan before, so I am not too sure whether the higher price is normal among ryokan. Another thing to take note is the food. They offered very traditional Japanese authentic food. Many raw and fresh seafood on the plate, so if you don’t like raw food, better mention to them when they send email to inquire. They will take it seriously and plan accordingly. Better don’t ignore their meal requests as they can’t make adjustments when you are at their ryokan.

The dinner and breakfast were absolutely amazing. The food is some of the best Washoku I have had in a long long time. The room had a massive double king bed and a beautiful view of the ocean. The private onsen was also so amazing. Apparently, one of the taxi drivers my partner and I took mentioned that Emperor Hirohito back in Showa 1954 had apparently stayed at this location many years ago. That should pretty much describe how amazing this place is.

Generally the additional charges for soft drinks during lunch and dinner were pretty sus considering the 5 star quality. Would have liked to pay more on booking.com for the stay at the hotel with everything included than to not have to worry about paying money at the hotel for the dinner/breakfast and private onsen charges. Generally when you're out on vacation you worry about the cost of the hotel/trip in the beginning and pay it before hand so it doesn't become something you have to be conscious of while you're trying to relax and enjoy everything.

Everything about the hotel was so impressive. Room was huge, can properly fit family of 6. Ocean view from the window. We could even open the sliding window to let the breeze in and enjoy the wave sound. The staff was super attentive. Right after checking in, it felt like all the staff knew who we were. Private onsen was exception. Meals were top notch. Location was a bit off but we can live with that while enjoying what the hotel has to offer.

Location is not convenient but taxi service available within 2 minutes.

The food was delicious. But breakfast was more enjoyable to me. The onsen was fantastic. I loved Ryokan's location; it's convenient and near public transit.

The hotel was quiet, which I liked. However, it was nearly too quiet because I was traveling alone. The room's arrangement might be my only complaint. Although I enjoyed the ocean view, I wouldn't say I liked the location of the restroom, etc.

It is a rare opportunity to stay in a place of this caliber. We were given a personal attendant in kimono for the entire of our stay. The views were spectacular and the level of Japanese service was impeccable. The room was beautiful & offered every convenience (loved the espresso maker!). The futon beds were incredibly comfortable! The overall hotel was peaceful and refined. We highly recommend taking advantage of the private onsen. The baths are small, but have everything you need and offer a lovely view of the beach & ocean. The Kaiseki meal did a great job of introducing local specialties with a sense of humor and great play on words.

To be honest, for this level of accommodation, we've had better meals, but this is just our impression after one night and one dinner.

The dinners were spectacular. I'm not a huge fan of Japanese style breakfast, but everything was fresh and beautifully presented. The room was spacious, well laid out and convenient. I enjoyed opening the window just a crack to hear the sound of the ocean waves. The location was close to a tram stop for easy access to the downtown area. The staff was great!

There was little not to like here. The windows facing the ocean had inlaid wire for typhoon protection, but it detracted from the ocean view.

A good, authentic ryokan with an interesting interior. The staff were very hospitable and did their best to accommodate all our requests. Both breakfast and dinner were excellent—delicious and beautifully presented. Our friends from America were very pleased and got to experience true Japanese ryokan.

Nothhing.

All the staff are very kind. The Japanese style house is unique and its worth a experience. They have private and common onsen (with beach view outside) We had a great time and would highly recommend this place