staff was extremely responsive to our needs and over delivered in most cases. Room was spacious and luxurious. Excellent location situated minutes away from the metro.

the building is older, so there were some minor water heating issues as it took time to get to a desired temperature. TV could be upgraded to a newer model.

Our suite was beautifully decorated and equipped with necessities and the staff was eager to please and provide any extra accommodations. I loved the huge bathroom and bath tub. The room was large and extremely comfortable.

There wasn't anything I didn't like.

The people at this hotel and also the restaurant work very hard to make you feel at home and are always asking if you need anything and offering coffee. The cleaning staff is also very thorough and hard working. Le Nil Bleu which is the associated restaurant serves high quality Ethiopian Cuisine. The flavors brought back the good memories of my time in East Africa in neighboring Sudan, and they have full understanding of the challenges that nations face in that part of the world. They also have umbrellas available for clients in rainy weather. They are also ready with suggestions on how to make your daily adventures run smoothly with local transit options.

Some people may complain about the lack of elevators at the property, but the hotel offers assistance 24/7 to move your bag up and down the stairs. I certainly didn't mind as honestly I can use the exercise that going up and down stairs provides. I found the TV a little difficult to figure out, but really don't spend much time watching.

Outstanding staff! Upon check in, during stay, right up to the check out, a pleasure to meet the staff. Very helpful in attending to minor glitches during stay. Made me feel very welcome. I always like having a home away from home, so a kitchenette and all the extra touches (toiletries, robes etc), were most appreciated. A great location to access many points in town by foot or to access public transportation. And an onsite restaurant (but I did not have a chance to try on this occasion).

Not a fault of the property, it is an older, boutique style building and the doors/walls aren't soundproofed. But there seems to be an epidemic with travelers in hotels. I've been in so many hotels this past year alone, and it's troublesome how many guests seem to think that they are the only guests of the hotel, on that floor or in that section. They come and go at all hours, carrying on loud conversations and slamming hotel doors behind them. I was woken from my sleep on couple of occasions during my stay (1am and 3:30am). Perhaps adjusting the tension on the doors, if possible, might prevent the insensitive guests from slamming them as they enter and exit might help.

Amazing hotel room, clean and with all the amenities one could ask for (we stayed in the penthouse suite, which was quite affordable for being so luxurious). The location is very close to many restaurants and shopping within walking, but also close to the Sherbrooke Metro for further travel. Made it very easy to explore Montréal with using public transit. What really makes this hotel special is the outstanding staff; always willing to help and so friendly and accommodating. They take care of your luggage and inspect the room again before you enter. Everything was pristine!

They inform you clearly there is no elevator. While it’s not a huge problem as there’s four floors max, it can be a challenge for certain people. Again the staff take care of your luggage though so they really help make up for it. Also there is no onsite parking, they offer valet services but there is also a garage very close to hotel on Rue Berri so again not a dealbreaker all, just something to keep in mind.

Beautiful rooms, great bathtub, excellent staff and good location

What a wonderful place to stay in a fabulous walkable neighborhood close to the subway. We were greeted warmly by Nassir (sp) and Adam who were always available to help. The suite was huge and had all the amenities. We were upgraded to a suite with a jacuzzi tub which was lovely. When we left to go for a walk on a drizzly day, Nassir ran after us with umbrellas. The staff friendly, professional and looked after you with genuine care. Make sure you try the restaurant downstairs. One of the highlight meals of the trip!

Shower curtain around the jacuzzi tub didn't catch all the spray from the shower.

INCREDIBLE, INCREDIBLE staff! Very friendly and accommodating. The room was small but very cozy and had everything necessary for a 5 night stay. Comfy bed and great bathroom! The restaurant downstairs is delicious and gets quite busy so make a reservation if you're planning to eat in. GREAT location, not overly touristy you get a real sense of the local culture and lifestyle. Very walkable to lots of places of interest. Great value would definitely stay here again!

Nothing, I loved the entire experience.

Complimentary upgrade to a room with more features. Friendly staff. Kitchenette. Nice view for the location. Great location, close to the metro and the many attractions of the Plateau. Nice decorating scheme that sets it apart from many other hotels that look the same inside.

The room had a kitchenette but the dishes and pots were a bit limited (e.g. no bowls, small pot, dishcloth). Of the two windows, one didn't open and the other had no screen (especially important since it was next to a balcony that was very popular with squirrels).

We stayed one night. There was a small mix up with our bags so we were upgraded to a larger room. Everything was exceptional. Large room with very modern facilities. Comfortable bed. Staff went out of their way to make sure we had everything we needed - thank you. We had a supper delivered to our room from the adjoining restaurant - Le Nil Bleu - which was very tasty and well presented. The valet service worked well. Would liked to have stayed longer.

I usually can think of something but in this case I cant.