Loved how close it was to the beach and the beach club. The pool is very nice. The food in the Barco Restaurant was excellent. Very quiet area all around and easy to take a taxi downtown and back.

I wish they had a jacuzzi at the pool area and that their work out room was bigger with more weights. You are out of luck if something is using the weights you need.

- Pool are is quite nice and service was great - The beach was beautiful, although there were not lounge chairs, sun bed or anywhere to be. No service either - Breakfast is served until noon - Staff was super kind at the end of the trip and gave us the hospitality room after checkout

- Food was not great, too expensive for what you get - The hotel was basically empty and they could not give us the room before 3 pm since they had to clean it, I´m 7 months pregnant and ask for this in advance so we could rest - We had to ask for wifi password, to know schedule for breakfast... for a 5 star hotel staff and support when arrived was quite poor

friendly staff especially giovani in the barco restaurant and raul at the beach was amazing so friendly knowledgeable and knew what we wanted before we did 💕

the main pop area isn’t great, there are a lot of steps and the food options aren’t great and are expensive for what you get

Cleanliness, amenities, friendly staff, location

Not a lot of cabinets/drawers to store clothes and personal items. No fans or good conditions for the bartenders at the swim up bar. They were dripping sweat all the time. Not fair for them.

beautiful location and very quiet. staff were so helpful especially one bellboy, Ramon Humberto Ramirez. He always went out of his way to help with anything you needed, directions, maps etc. It is individuals like Ramon that you remember from a trip.

location a bit far from the malecon so you needed a car or taxi. The menu for the restaurants was so limited, room service was the same menu as the restaurant for lunch and dinner. almost forced you to look elsewhere

I have been going to this resort for 7 years. now that I am retiring I will be going there more frequently. The staff are the best I have ever experienced, and I have traveled worldwide

they are currently upgrading the property so it can be a little bit noisy. but they should be done soon

Staff and property are exceptional. This is the second time we have stayed there and can’t wait to return. COVID-19 protocols were top notch.

Americans that did not follow the mask required in public place rules. Yes, I am American and I apologize for my idiot brethren.

the beach was wonderful and pool was amazing, restaurants were all great we had a great selection of things to do and everything went as plan. the staff gave us good tips on new location beaches we should see.

it would be a good idea to have a near by car wash or just a simple car wash maybe interior only, renting a car to go to the beach can be messy and we had no time to find a reliable car wash. a staff helped us out on washing the interior the night before are flight.

The hotel was very nice, the room was clean and overlooked the marina, which was a nice view. The bed was comfortable and the pillows weren't bad. The pool area is a nice place to relax and order food and drinks (the pool chairs were not very comfy). The staff was very nice. I would recommend this hotel to friends. It was really nice being able to walk to the marina restaurant and shops nearby.

The food was pretty good, but it looked like the lunch and dinner menus were the same even though there was a different restaurant for dinner.

The view from the lobby is gorgeous. The staff is very welcoming, greeted us with a cold beer and water! The American Breakfast was really nice.

Lots of steps up and down to the pool. No ocean view rooms because they're being remodeled. There is no jacuzzi or ocean view at the pool (you must pay $60 extra each to go to the beach club to enjoy the Jacuzzi and beach.