Easy to deal with. Location was excellent. Price was excellent. Peaceful with no disturbances.

Trash piled up outside at the trash area on the edge of parking lot. The pool not being in use. I understand we were early season so maybe that was why the pool was not in use, but other motels and hotels in Chincoteague had their pools open and people were in them. My girlfriend loves pools and was disappointed that the pool was empty and not in use. Also their was a terrible fly problem in our room. Ironically there was a fly swatter left in the room under the TV in the TV cabinet which lead me to believe this is an on going issue. I killed flies continually during the stay and they just kept appearing from somewhere.

I liked the idea of the pool.. but we never went because it was not working.

There was hair in the sheets. We tore them all off and threw them in a corner. They did NOT look cleaned. I had to go and clean the entire room. There were areas that have clearly not been cleaned in years that I had cleaned and it was disgusting. I had to clean the shower and all. The shower curtain looked like it hasn’t been replaced in years. The dressers had chips out of them. There were flies everywhere but this time of year that is relatively normal so it was not that big of a deal, we just dealt with the flies. The washer and dryer were out of service. The pool was out of service. Granted, stuff happens, could’ve been coincidence but there was no effort in getting the washer and dryer fixed. There was also mold in the bathroom 🤦🏼‍♀️. I would NOT recommend staying here.

Staff was great. It's quiet even for the summer days. Great location. Pool was clean for a older model motel. It's not a 5 star place but I would give it 5 stars for as old as the place is.

I think a few things could be up grade or kept up. Yard was nice and big but picnic tables were broken. The out side railings could use some maintenance. Room walls need a little TLC.

Great spot for viewing the fireworks and attending the local carnival. Cozy & clean.

Desk clerk literally started the job immediately before we arrived. So he was struggling to learn the job as guests arrived. He did his best, but the owner/ manager should have been on site. But phone calls to the manager were answered and issues resolved quickly and fairly.

Just a old motel that could use some updating but staff was great and attentive very accommodating and attentive our ac stopped working they were there with in a hour and had it fixed

Dirty stained towels and wash clothes

Birchwood Inn was a wonderful respite & was set in the most opportune location; close to all that was most important to me. I slept quite well in the comfortable bed.

More shampoo & hair conditioner. Railings near room 3&4 on the steps were wiggly.

Great location love the private fishing peir

Needs pots and silverware for the kitchen area needs better pillows and blankets needs some minor repairs in the bathroom in room 8 like towel rack and safety bar in the tub

The room was a good size. Location was good.

The caulking around the bathtub was black with mold. First night water was warm. The second night I had a ice cold shower. Water problem needs taken care of considering there was not that many people there. The third night I got a hot shower. Room 4 and 5

Convenient location, affordable

Cleanliness upon arrival could have been better, floor was sandy and left everyone’s feet black. People smoking outside, so the a/c drew in the smoke smell.

Comfortable beds. Nice staff. Quiet. Liked pool.

Floor was damaged but the staff said it was to have new flooring put in after we checked out. Needs new stove since only one burner worked.