When we arrived in the afternoon the hotel restaurant and terrace was packed with tourists and the staff was extremely busy. Despite this Jasmin and Victoria found time to welcome us and to have us checked in eventually. Our rooms was extremely large, locaed on the third floor with view of the inner part and the fountain of Gruyere. Water pressure and hot water supply was excellent. There is even a lift to the third floor, which makes for a very comfortable stay.. We can recommend this hotel for one night stay to experience this quaint village after all the tourists have gone.

My fondue for dinner was not the best I ever had. Not sure what kind of cheese was for Moite-Moite. There was not a single piece of garlic inside, nor a little Kirsch. Ok but could be improved.

The location was excellent. We enjoyed staying in the village. This gave us an advantage to walk about early in the morning, before the busloads of tourists arrive. There is also a Catholic Church within the village in case you want to hear mass.

We were not aware that we could have taken the car to the hotel at certain hours to unload our luggage instead of dragging the luggage up to the village on foot. We eventually figured that we could take the car to the hotel to load our luggage before our early morning departure, as long as we leave the village before 9 or 10 am. We were happy to have an elevator, even if it was tiny.

Large room, amazing views, reduced price for parking in village available. Clean and comfortable. Perfect location for all of Gruyères. Restaurant was nice.

Breakfast not worth the €15 wish we'd eaten elsewhere. Wasn't replenished thoughout the service, so ended up picking at scraps after 9am. Had to ask for butter, had to wait to be able to ask for a coffee, staff unavailable. One lady with blonde curly hair was great, the day she wasn't there seemed chaotic.

We had the new apartment next to the hotel, well equipped and laid out with a good terrace with a lovely view. Friendly staff. We parked in P2 as P1 was full about 4pm but were able to move up to P1 at 6pm - not a long walk.

The only mistake made was not to provide any lighting in the sitting area of the apartment so impossible to read there. Should be easy to fix

A very cosy hotel, very central, very warm. The room was clean, with enough space for two people and for a short stay. We did not eat in the hotel restaurant, just a small snack, and we enjoyed it very much. The staff was very friendly, they allowed us to check in earlier and on departure they kept our luggage for us. A pleasant experience, which I would definitely recommend.

While I slept, I felt the cold, so the only negative was the temperature of the room. Maybe it was possible to regulate the temperature, I don't know. For the rest, very good.

Location was great, staff was very friendly, room was pretty and cosy alpine style, pillows and blankets&sheets were very comfortable and i appreciated 2 pillows per person (extras were in cubboard so no need to go request them separately)

Bed was too hard for my liking, but I know many people prefer "sturdy" mattress. The curtains didn't block light enough. Also room was a bit too warm (visit in october so outside was cold) but I should have just opened window more i guess.

A nice hotel along the main drag in the quaint and picturesque medieval village of Gruyères. We had a very spacious room offered at a discount, and enjoyed the nice breakfast in the morning well worth the CHF 15 per person.

We had a miscommunication and understood that the room was available for check-in from 10:00am, which was not the case. We were, however, able to secure our baggage and enjoy a hike during the day before ultimately checking in later in the afternoon.

The location was in the main square. It wasn't noisy as the place isn't very big and it appeared some groups came for the day.

The bed squeaked badly. It appeared to be the cross beams that the mattress rests on. Had we stayed more than one night, we would have asked for another room. It also would have been nice to have fans in the room.

Location was fabulous. Apartment was spacious and the views from the balcony were spectacular. You were right in the middle of Gruyeres. You open your window at the front of the apartment onto the village below. The shower was great and water pressure wonderful. The lady at the hotel where we checked in was so nice and friendly and busy. The breakfast was a really nice buffet with fruit, cheese of course and many other pleasant food. Lugging our luggage from the parking lot up to the village was a little challenge but nothing too hard to overcome. Cars are allowed into the village at certain times but we arrived out of that time frame. Leaving was easier because we left before 10am when cars can come in to the village

The bed was not comfortable ..ok. it happens one person's comfortable mattress may not be for another but they have to add another pillow. It was such an impediment to a good night's sleep. There is no air conditioning but with the balcony door tilted open( love that you could do that )and the front window open it was cool at night. It was a little noisy but I come from a large family so meh! They might consider adding fans to the rooms in the summer as open windows and doors bring in some flies( not a big problem though) and we were there August 2023. Lots of restaurants, sights souvenir shops etc. to occupy your time and of course sitting in an outdoor Cafe enjoying the beautiful little town is a wonderful experience.

The apartment was amazing, brand new, had everything we needed, the view was breathtaking, staff were so helpful, walking around the village was so beautiful, little shops, food and drink, visited the castle and the alien museam and walked around, the snow was just the icing in the cake, cannot express in words how amazing this place is

Nothing!