Have stayed before and this time went for the suite as it was my husbands birthday, room was fantastic! Spacious and extremely clean, had spoke with the hotel before hand and the sorted balloons in the room for us on arrival with a bottle of wine for a small fee!! Great commilunication throughout!

Heating wasn't working properly second night, wasn't freezing but cool, went to reception to speak to someone around 2230/2300 nobody there called the number on the notice no answer multiple calls, however went to the bar and the lady at the bar got me a small heater and the heating sorted. Didn't ruin our time though and will definitely be back!!

The room was nice, clean, and well-maintained. The receptionist was polite and helpful. We were delighted to see that there were three chairs provided, which was perfect for our three-person room.

I almost booked a different hotel due to a concerning note in "The fine print" on Booking.com stating "Please note that the property does not accept any arrivals after 23:00." Fortunately, after calling the hotel, they confirmed that arriving after midnight was acceptable. This discrepancy should be clarified on the booking platform.

I arrived a little later than anticipated and the staff were very friendly and accommodating upon my arrival ... including a nice piece of humorous banter with the duty manager when I rang the hotel earlier! Although I arrived mid-evening food was still being served and I ordered a steak pie with chips (and a pint!) which was really nice and decently priced. The room I was staying in was much larger than I'd anticipated and it was clean with all the facilities I required for my one night stay. I didn't take up the offer of breakfast as I needed to make a quick getaway in the morning. There was ample car parking space in the hotel grounds.

The largeness of the room was quite overwhelming for me staying just the one night and on my own ... the ceiling was very high and the blinds and curtains required a bit of effort to close given their sheer size. These are not criticisms of the room per se but observations given that I usually don't stay in rooms quite so grand! What appears at first glance to be a double bed is actually two single beds adjacent to each other which wasn't a problem for me but thought it was worth pointing out in case people have a preference for a double.

We originally just booked two double rooms, when we arrived, it looked like a large bus of tourists had filled the hotel, so when we received our keys to our room and opened the door, we were amazed! It was the honeymoon suite, and, it was fabulous!!!! Little did the staff know that it was our wedding anniversary. We have never enjoyed a better upgrade as much!!

We only received two bath towels… total. There were no hand towels, bath mats, wash cloths etc. at all. We went to the front desk and asked for some hand towels and they informed us they had a shortage and could only give us another bath towel. It worked but it was rather odd.

The overall aesthetic was stunning. I’d like to also put a little mention in for young boy Nathan who was absolutely exceptional. We arrived around half 6ish the night before my wedding and Nathan provided 10000/10 customer service. He was out of this world, and deserves some recognition for it. He went out of his way to help bring bags in and to our rooms, always asking if we needed anything and if we were doing okay. He was just a breath of fresh air. I’ve never had service like it anywhere I’ve stayed before. My family and friends agreed. The girl who was on shift at the same time and helped with stuff to the room was unreal too. She was so kind and lovely, and helpful. Each and every member of staff we encountered were absolutely lovely, and couldn’t do enough for us. An absolute pleasure to stay here. The suite is out of this world too. Absolutely stunning. Nicest room I’ve ever stayed in. We didn’t want to leave!! And despite living down the hill from the hotel, my now husband and I will definitely come for an overnight stay!

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For a single room, there was plenty of space in the room itself and the bed was of a decent size with a very comfortable mattress. The room was very clean and came with plenty of tea/coffee and complimentary biscuits

The shower was very small and made it difficult to be able to actually wash myself. Creaky floors mean that every movement in other rooms can be heard. Hotel is not miles away from the centre of Bo'ness but the walk from the centre is very hilly and certainly caught me by surprise with my bags

The bar area is a fun place to gather. The staff are excellent, from the front desk to the dining room. Everyone is so helpful and friendly. A special call out to Cameron, our superstar, for his excellent customer service skills and sense of humour. He recommended the K-Bob for dinner and it was superb. There was also a lovely young lady on breakfast duty two days in a row while we were there. I didn't catch her name (long blonde ponytail), but she made a cup of stronger coffee the first day when I asked and then had it waiting on the second day when I returned. Great staff makes this place. The food quality was excellent. Breakfast included was delicious. The price of drinks was surprising (to the good). We enjoyed our stay and would stay again.

Bathrooms could have been a little larger and a little cleaner on the floor. And it's an old hotel so the noise of people walking through the hallways and the squeaky floors was a little disturbing late at night and early in the morning - but the quaintness of the Inn makes up for it.

The position of the hotel near our relatives and the helpful staff. The car park is good even when busy and although the climb to the bedroom was a bit circuitous we were well able to do it. The room had a good view of the sea which we miss at home now.

The door to the bathroom was sticking a bit and the bathroom was a bit tight for room and short of handholds for elederly like us. The breakfast was a bit variable at the weekend with slightly frazzled bacon though perfectly edible. It also had DIY toast which is a bit time consuming.

Really lovely place, room was spacious & clean, bed comfortable & the dog water bowls in the room was a nice touch. Had a meal in the restaurant & that was very nice. Staff were lovely & friendly. Didn't get to try breakfast as had to leave early so can't comment on breakfast

Only issue was the noise from the bar was REALLY loud! I had been informed of karaoke been on the night I was staying but wasn't expecting it to be so loud in the room, even with my TV on loud the music could still be heard. Also you could hear guests coming back to other rooms & doors slamming shut Unfortunately this would put me off staying again as I didn't get much sleep

The hotel is lovely, the rooms are great sized and have all the hotel facilities you would need. The room decor is nice too and the room and bathroom was well cleaned. The bed was comfy and there were different pillows to choose from. The tea and coffee was replenished and there were also delicious border biscuits. The breakfast was great, the first morning of our stay we woke up to lots of snow! The hotel staff who had managed to get into the hotel, handled breakfast service really well given the challenges. The restaurant lights seemed to not be working so it was also not set up in the same location as usual. While this was challenging for the staff, they were still very friendly and polite. A selection of cereals, pastries and fruit/yoghurt was there to help ourselves. The second morning breakfast was in the restaurant, the restaurant had lovely, beautiful decor. The staff were again very helpful, friendly and polite and we ourselves had the time to order from the cooked menu this morning. The french toast was delicious! I would definitely stay again, my husband, son and I traveled with family and we all thoroughly enjoyed our stay.

The mugs for the tea/coffee were small, not much of an issue. I did notice the room was quite coweb covered at lights and corners. The room was hygienically cleaned well though so it didn't affect our stay just worth noting for when a deeper clean is done.