Nice hotel with large comfy rooms. Fairly quiet and away from the main road. The breakfast staff were very polite, and were eager to please. The bus (71) into Maidstone can be picked up just down the road, and takes about half hour, and drops you off in the town centre. Very easy access to the M20.

When I arrived the receptionist was more interested in texting on her phone, not good start. The manager decided to clean coffee machine during breakfast and that was frustrating. Sausages were naff and spoiled a good but plain selection at the buffet. The dinners seemed expensive, but there is a Chinese takeaway almost next door. A pub very close by. And a good local pub called The Monks Head, around the corner. The young girl (english) was extremely polite, and helpful at breakfast.

Buffet breakfast included which enabled me to load up in the morning and not have to spend festival gouge prices at Maid of Stone until the evening. Finding a fan in the wardrobe was very welcome as the weekend was very hot and humid. Plenty of parking despite there being a tour group coach parked overnight. Spotlessly clean. A bit far out from town centre (5 miles) if you're relying on public transport but not a problem for me.

I went to the music festival in Mote Park which started at 130pm. Check was after 3 but I went to the hotel first hoping to do the admin and pick up the room key when I came back knowing it would be after 11pm but I wasn't allowed so it was at 1130pm before I could check in. Chap on the desk was helpful but there was a bit of a language barrier and I was really tired and really just wanted to go to my room straight away. I wasn't the only guest in the same situation. Hope they can sort it out as I'm planning to come back next year.

Staff friendly and helpful. My room was very spacious and had lovely new flooring. My bed was very comfy and I slept really well. I also liked the fact I could cast tv programmes from my phone on to the tv. Breakfast was good. Having read some of the other reviews I wasn't sure what to expect, but I was happy with my stay. and would happily stay again next time I'm working in the area.

The corridor in need of renovation but looks like work is being carried out throughout the hotel. Should definitely change the hunting paintings that were in my corridor!

This hotel is a bit deceptive in appearance. It looks a bit shabby from the outside, but inside it is surprisingly comfortable, full of family atmosphere, and every morning there was a fire in the fireplace in the lobby! (More for the atmosphere than the cold - it was April!) The food was also very good, from breakfast to very tasty and hearty dinners. The hotel also has enough parking spaces for drivers. Right next to the hotel there is a gas station with a small market where you can buy various groceries. The staff was friendly and willing to solve all my problems.

The mattresses in the beds were somewhat soft, but that is always individual.

We have spent a wonderful week at this hotel. We were so impressed with the friendly, professional staff who were always so polite and helpful. They were always ready to go the extra mile whatever you asked of them. We have never experienced service as good as this at any hotel in the world. We couldn't have asked for better. The breakfast was excellent and delicious and provided everything we could've wanted. The hotel and room, although dated, was nice, cosy, clean and very comfortable. Good parking was available for free. Overall we had a great experience and will definitely return to this hotel in the future. We would like to commend Alex for his friendliness and helpfulness when he checked us in, as well as throughout our stay; Sahithi for her friendly breakfast service and other help; Manyo for his assistance and helpfulness throughout our stay; and Siva for going the extra mile as he helped us check out.

The carpeting needs to be replaced

Location was good, staff were friendly and thought it was pretty good value for money. Beds were comfy and big and the room had all the necessities in. Breakfast was included in our booking with a nice range of options. Thought it was a nice touch putting take away cups and syrups next to the coffee machine to take a coffee on the go.

Great stay overall. The only feedback would be the heat in the room. Think this is due to a hot water pipe running through, as the heaters weren't on. Putting a fan in the room as an option to use would definitely as it did get quite uncomfortable.

The staff were really helpful and friendly. The breakfast was amazing, with plenty of choice. There wasn't a lot of noise from other guests. The weather was very warm and, although there was no air conditioning, the staff had put an oscillating fan in my room - most welcome. There was an ironing board, iron and hairdryer - not used so don't know if they were in working order.

The furniture was very dated and some of it was broken, although still usable (drawer handles missing). The hot tap in the bathroom had to be turned on full, with very little water coming out of it. The shower was good although no bath mat provided despite there being a sign stating it should be used when using the bath/shower.

Lovely welcome with a free cocktail!! Reception is clean and welcoming. Staff are very friendly. Room is basic but clean, comfy bed. Fabulous television! Bathroom basic, but has ample hot water, shower is fine, lovely big towels. Plenty of tea/coffee. Lounge area is nice and cosy, nice decor/ambience. Breakfast AMAZING, good quality produce, plenty of choice. We were facing the road and did not hear anything, great double glazing. Excellent value for money. Dog freindly. Highly recommend this hotel, we would definitely stay here again.

Curtains too thin, let in too much light.

We received a warm welcome and were pleasantly surprised by the size and position of our room. The room smelt and looked clean and the bed was comfortable, bedding was spotless. We slept well on both nights. We had tea and coffee making facilities included. We had the option of a full cooked breakfast on both mornings, eggs cooked to order upon request or there was also small choice of cereals and pastries.

The shower lever was very stiff when turning on and off but fortunately we had a bath and hot water was plentiful, so it wasn’t too much of an issue. We enjoyed a full breakfast on both mornings but the latest sitting was 08:30am would be better if it was extended to 09:00am

Stayed here overnight as part of a spa weekend in Maidstone. The stay was perfect for my needs!! The hospitality and helpfulness of the staff were amazing. Special mention to Shiva, who went over and beyond to ensure I had a comfortable stay. I loved the architecture of large older properties like this one, with its grounds set back from the road, a large car park at the front and rare, and so much greenery at the front and high ceilings in some spaces It was a pleasure to be greeted with a complimentary cocktail at self check-in and a spotless room that was larger than the average hotel. I liked the various communal areas, a quiet one near the steps, and one wirh a a "pub feel" with a TV screen and live fireplace. I particularly loved that I could have my dinner (an absolutely delicious curry) near the fire place, rather than in the dining room. The staff I encountered were all helpful, the bed and room facilities were great and the entire experience excellent value for money!! I would definitely rebook.

In some older properties like these, sound travels, thus, it would be great if guests understood this and used discretion and kept their noise levels to a minimum. I would have personally preferred a bit more ambience when having my meal and a glass of wine near the fireplace! The fact that there were 2 TV screens nearby, one with pop music, and the other with an American news channel on, took away from an otherwise amazing experience. To be fair, that guest area is set up more like a pub than for fine dining, I just couldn't resist the fireplace. Mind you, the dining room was an option. It was extremely spacious. There was radio playing pop music with low volume. I'm just partial to soft restaurant music.